The AA Reviews

Name: The AA
Rating: 2.83

2.8 Rating 1,946 Reviews

45 %

of reviewers recommend The AA

Company Reviews

Questions

Metrics

2.8

Based on 1,946 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
Documents Delivered On-time	Greater than 38%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.8 out of 5
Avg Email Response Time	-1 hours
Cancellations & Refunds
Cancellation Process	Difficult

Visit Website

Phone:

03300 531 100

Email:

customer.solutions@theaa.com

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Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Re; Job No.5392 on 08/02/2022. I recently called AA when I experienced a flat tyre whilst driving in Cambourne near Cambridge. We were very pleased with the patrol named Benjamin who was very helpful, courteous and pleasant in helping us back on the road. Could no praise him enough; from Dave Binks.”

Helpful Report

Posted 3 years ago

“I took out an insurance policy for my wife's car and was paying for the policy, I also had a breakdown cover for the vehicle. We never claimed anything, nor used the breakdown service, the insurance policy and breakdown cover was increased substantially and they sent out a letter informing us that the policy's were automatically going to renew. So I called to cancell them. I endured two long wait phone calls with a ridiculously long recorded message followed by a long wait. When I got through to cancell the policy they refused to deal with me as I was not the policy holder. No real need to throw all this red tape at their customers other than to tie you into continuing cover with them, we never asked for an automatic renwal. Will never use them again.”

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Posted 3 years ago

“"All I can say is very good and could not be better "”

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(Home Insurance) - Posted 3 years ago

“Break down parts and labour cover AVOID AVOID at any cost been with these AA IDIOTS for over 3 years made a first claim and they refused it straight away my wife’s car had been in garage on a ramp for 5 days waiting for an answer from these idiots. They lick ass when it comes to sell the policy’s but don’t pay out for any claims absolute scums. People AVOID AVOID AVOID AA PARTS AND LABOUR COVER.”

Helpful Report

Posted 3 years ago

“Day 2 of waiting for a courtesy car, after my car was hit. Noone has contacted me back about getting my car repaired also 2 days later, it's sat in the road undrivable and I've now been on hold for 2 hours trying to get this sorted. Wish I'd gone elsewhere for my insurance.”

Helpful Report

Posted 3 years ago

“They make me wait for 2 hours on A4. They don't know where is the A4, she asking for the postcode of the area luckily i know it, then she struggles to figure out the location. They are rude as well when i called them back because i was waiting for long time. The recovery truck arrives 2 hours later, and i asked the driver why it's takes them so long, he replied what do you mean, i am just 10 minutes away from you and i have been waiting for a job for hours, i just received this, just now. It's big name but the service not good at all.”

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Posted 3 years ago

“Been a member since 1991 went to use my rewards today and I can't as not ready not happy as just cost me my 20%”

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Posted 3 years ago

“They were supposed to come to my house to do a Toyota recall this morning took the day off work without pay and then sent a text ten minutes before they were due to say they won't be coming they class themselves as the fourth emergency service more like the fourth rate service”

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Posted 3 years ago

“Darren (isle of Wight) AA man gave excellent friendly service in my hour of need. Thank you.”

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Posted 3 years ago

“Great service from the whole team carrying out a recall service on airbags on my car recently in Bolton. Whole exercise from start to finish was excellent and particular thanks to Josh the tech who carried out the job .thanks Paul”

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Posted 3 years ago

“Really good customer service experience”

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Posted 3 years ago

“My husband broke down in London and rang AA this morning, told he would be recovered at 2-3pm. Guy turned up at 530pm took as far as Cambridge then onto another truck who then said he could only take to Grantham . He was meant to have another truck at 730pm yesterday and has been waiting in his car for 5 hours now and still no recovery! 😡😡😡 I was meant to collect him from the garage in a village only 30minutes from Grantham but it’s so late I’ll probably fall asleep at the wheel collecting him! Therefore he will need a taxi home 😡😡😡 Disgusting service”

Helpful Report

Posted 3 years ago

“Clearly you're employing sexist trash. You have a bunch of incels working for you that like to leave people stranded on the side of the road. Taking my money elsewhere.”

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Posted 3 years ago

“I got with them home insurance. it was very cheap and quick”

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Posted 3 years ago

“Very competitive price”

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Posted 3 years ago

“You'll are thieves and con artists. I paid a motor warranty policy for years but when I had an issue on my car and I claimed yourll used every excuse to not pay. Pathetic”

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Posted 3 years ago

“My son had a flat tyre this afternoon he was 30 miles away from home Kerr & Smith turned up with a low loader and said he can't repair a puncture at the road side even although we live in a cul-de-sac, He wanted to take the car back to their garage but it doesn't open till Wednesday four days later, I would have thought this would have been quite a simple task for the AA but seemingly not, whats the point of being a member with a service like that, I think Kerr & Smith of Ayr are on a cash builder from the AA. The guy took photographs then left, what a waste of money.”

Helpful Report

Posted 3 years ago

“Brilliant array of services, products and benefits. I especially like the add on providing coveri for any vehicle children under 17 travel in..”

Helpful Report

(Home Insurance) - Posted 3 years ago

“Complete joke avoid they have damaged my car and now refuse to come out and look at it told me to pay for my own recovery to get it to a garage. I will be taking them to court”

Helpful Report

Posted 3 years ago

“After breaking down on Friday 17th September 2021 about 4pm Eastbound on the M4 we were taken to the nearest services. Due to the distance we where to home - 94 miles- we were told it would be via a relay of different recovery vehicles. However, after waiting at our second service station for over three hours we were told that we could not be picked up that evening but they would book us into the on-site travel lodge overnight, all expenses paid, and pick us up the following morning. Only problem was there was no booking for that night, I couldn’t get through to the AA to advise them even after holding on the phone for 45 minutes and as it was by then 1.45am in the morning we had no choice but to sleep overnight in our car. We are both 65 with health issues. Strange though how I managed to get through straight away on the Saturday morning! After explaining our situation I was offered a letter of apology and £50 compensation. The letter of apology never did arrive. They never acknowledged the severity of our situation and the grave danger they put us in. We finally arrived home some 21 hours after initially logging our breakdown! Despite numerous emails asking for an explanation regarding why we were left in a vulnerable situation overnight and why I was unable to get through to them that same evening to advise them of our situation they never gave a satisfactory answer and the case was closed by them after customer service offered a further £75 and said they would not enter into any further correspondence on the matter. Disgraceful customer service.”

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Posted 3 years ago

The AA is rated 2.8 based on 1,946 reviews