The AA Reviews

Name: The AA
Rating: 2.85

2.9 Rating 1,909 Reviews

46 %

of reviewers recommend The AA

Company Reviews

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Metrics

2.9

Based on 1,909 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
Documents Delivered On-time	Greater than 43%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.8 out of 5
Avg Email Response Time	-1 hours
Cancellations & Refunds
Cancellation Process	Difficult

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Phone:

03300 531 100

Email:

customer.solutions@theaa.com

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The AA 1 star review on 22nd September 2024

"I ordered an AA inspection for a potential new car, and the experience was dreadful from start to finish. I used their inspection service for an Audi, paying \u00a3235. Despite this high fee, the inspection was outsourced to third-party inspectors. They checked the car and assured me that there were no issues with the bodywork or any other problems, providing a report that everything was in perfect condition. The inspection took place in a car park, and they failed to notice oil in the shock absorber, essentially just taking some useless pictures.\r\n\r\nWhen I traveled 2.5 hours each way to see and purchase the car, I immediately discovered that it had been poorly sprayed and painted all over. This was obvious to the naked eye, both in sunlight and shade. Opening the car door revealed rough edges of paint. The windscreen had been replaced with a cheap one, poorly attached, and none of this was mentioned in the report.\r\n\r\nUpon noticing these issues, I used a Thickness Gauge to further inspect the car and recorded a video, from which I will attach screenshots. Additionally, the non-Audi windscreen replacement was easy to spot. The inspector did not send any pictures of the car\u2019s oily suspension, and the inspection was conducted outdoors, not in a garage. I suspect there were more issues with the car, but I stopped my inspection and drove back due to these significant problems.\r\n\r\nOtherwise, I cannot understand how such obvious flaws were missed. I am convinced this was intentional.\r\n\r\nAfter writing to their customer service, I received this response:\r\n\r\n\u201cWe can only inspect the vehicle as presented on the day of inspection, regardless of weather conditions. It is also a possibility, whilst we are not suggesting this, the windscreen may have been replaced after our inspection. Whilst we accept you may remain dissatisfied, the decision has been made not to uphold your complaint and no further action will be taken on this occasion.\u201d\r\n\r\nHowever, I could easily see the paint issues and verified them with a thickness gauge. The windscreen was the same as in the report pictures, and I don\u2019t think the seller could have changed it overnight. And they didn\u2019t want to be responsible and just do a refund.\r\n\r\nOverall, it\u2019s absolutely unacceptable for a company that charges a premium price for their inspections. AVOID this company. It\u2019s a scam. Don\u2019t buy anything from them. They just want to take your money and not provide a proper service.\r\n\r\nI have already started the Mastercard Chargeback and am now preparing to sue them with my lawyer."

Nasimi Mamedov

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Well after 20 years am done with this scum company,broke down 120 miles away from home on my motorbike,rag them and they told me im not covered as my motorbike was on sorn informed them it was going to be after the was ended but was still taxed,basically told we dont care and if you want transported home they wanted 300 quid,asked would i get money back when i prove i was insured and got the you will have to contact customer services,id say”

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Posted 3 years ago

“I would rate them zero if possible, awful service. My son skid on Ice and had light cosmetic damage, although his engine light came on, we decided to tow it ourselves to the local dealer how found we couldn't because we'd been given the incorrect towing eye so couldn't tow the car, called the AA, after waiting 20 mins for them to answer and then asked loads of irrelevant questions by a rude advisor, we were then advised 29 mins in that we would be charged over £300 plus £2 per mile. Avoid these robbing gits.”

Helpful Report

Posted 3 years ago

“Terrible behaviour from the Aa not letting you aware of all your benefits you have and when the tow truck arrived the man was smoking in his truck. I had to sit on the back of the recovery truck all the way home in my car is this even legal”

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Posted 3 years ago

“Never phone the AA/ take on their accident assist if you are in a no fault accident. ALWAYS go straight to your insurance company. I was in a no fault accident and was sold their accident assist policy on the phone after I called them to recover my vehicle. I was recovered quickly and given a hire car the same day. I waited a week for someone to come and look at my car and then 3 weeks after that for the verdict that my car was a total loss claim. My total loss claim was then handed to the third party insurance to claim the money back for the damage. Each step of this process required me to phone the AA helpline and find out the delays. I was told the money would be paid within the next week and I had to hand back the hire car within 7 days of them receiving the money. At this point - I sought to buy a new car so that I wasn't left without a car after I had to return my hire car so that I could get to work. Once I had purchased my new car, I phoned AA to say that I no longer needed my hire car as I had brought a new one borrowing money from my parents. 5 weeks later and I have still not received the money from the AA so I gave them a ring. According to another employee I spoke to, I had invalidated the agreement by giving back the hire car before the payment was received and now my claim can no longer be chased by them and I have to go back through my insurance company - rearranging for my written off car to be released to them and then having the damaged reassessed. I am absolutely furious!! Not only do you have to wait around an hour to get to speak to someone, the people on the end of the line do not know what they are giving advice about and are misleading/misinforming their customers. They have admitted I was incorrectly informed but are not willing to take responsibility and ensure that the payment is sent across to me so I can return the money I borrowed to buy my new car. I cannot believe that I pay for accident cover through you and I will not be recommending you to anyone.”

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Posted 3 years ago

“This is not a complaint, but a review of great gratitude and appreciation to one of your brilliant drivers who went completely out of his way to help me today. My 1 year old boy managed to lock himself inside our car this morning (Monday 22 Nov) after an unexpected stop at birch services off M62. In sheer panic I spotted Danny (AA driver) changing a tyre nearby, and called for his help. Without hesitation Danny quickly stopped what he was doing, and came right over. He expertly packed my window and after a few attempts managed to hit the engine start button and open my window, to free my little 1. He didn’t want anything in return, was just happy to help a stressed out lady in need. I cannot express how thankful I am to Danny and the other gentlemen who’s tyre was being changed. For his quick thinking and steady hand. I just hope Danny gets the recognition he deserves and AA know what a great member to their company he is. I’m only sorry I didn’t get his staff number so he can get full recognition for his good deed. Thank you so much Danny your are a star. Kind regards The female emotional wreck, driving the white BMW, and her cheeky little boy”

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Posted 3 years ago

“Phoned regarding a claim,water leak damage in bathroom. They were very helpful explaining the problem started whilst my previous insurer was responsible. They supported my claim and previous insurer paid up. Will renew with AA as I haven't made a claim against them therefore premium won't be affected.”

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(Home Insurance) - Posted 3 years ago

“Only cmplaint is that the price has gone up every year hopefully that will change. I haqve another idea if this persists”

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(Home Insurance) - Posted 3 years ago

“After having my car window smashed and steering wheel stolen i had no help during the first 24hrs to get my car to my chosen garage to make sure it was secure. After having to arrange the transport of the car myself the car has now been sitting at the garage for 2 weeks with absolutely no contact from the AA in regards to giving the go ahead to start the repair. I feel i have paid for a fully comp insurance service and received no help with any stage of the process. I am having to do all the chasing myself to get the AA to provide the service i have paid for. When asking to speak to a manager or anyone that can help i am constantly told no one is available and i will get a call back, a call that never comes. After chasing everyday now finding out they thought the car was in a different garage (one of their chosen garages) I am now out of pocket either out of pure incompetence or the AA simply do not care. As of now still waiting on a simple repair to take place, the garage also waiting ready with the parts needed for 2 weeks now. It is true what they say, you do not know how good your insurance company are until you actually need to claim. In this case I've never had a worse service provided.”

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Posted 3 years ago

“Had letter through door yesterday saying from January 22 my premium is going to be over 40 pounds a month so cancelled my direct debit as when I rang no one could help as it’s in my wife’s name even though I set it up,by the way my name is mr not Mrs Mark morris”

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Posted 3 years ago

“Hi I am sending this email as some people are quick to complain yet don’t acknowledge the good things. I want to say Thank you to one of your lovely staff members Aaron Bryan for helping myself and my friend on the evening of 15th November. We were in Chorley on a work course and after it finished discovered a flat tyre, we pulled into a petrol station to see what we could do and Aaron was there putting petrol in his van. It was dark, raining and we had to drive home to Liverpool and Aaron really helped us out. He inflated the tyre to enable us to get home and didn’t hesitate to help us and wished us a safe journey. Please give some recognition to Aaron and pass on our Thanks again. He was in his spare time and didn’t have to help us. Thank you so much Aaron Bryan who gave us his staff number so we could send our appreciation. 810020. Best of luck to you Aaron and hope AA recognises and appreciates this amazing staff member Kind regards Emma xx”

Helpful Report

Posted 3 years ago

“Greetings, Let me start off by saying that I regretted ever having Americans Airlines as my number one choice to fly for this trip VLDZFG. I’ve been flying American Airlines since the late 1990’s and early 2000’s back and forth into Haiti with my family with no issues. The time I decided to choose American Airlines to fly to a particular trip into Thailand, they not only let me down. But when I showed up at the check-in desk at the airport the lady checking my bags told that my connecting flight into Japan to Thailand is not going to happen because Japan is closed and not allowing tourist to connect through it. The American Airlines Agent noted my file telling me about the cancelation of my flight saying that Japan is going to open Nov 15,2021. I’ve book this ticket since October 1, 2021, I prepared in advance with my job to get the requested time off and now your going to tell me that a major company that I trusted and believe in since I was a child deceive me into purchasing the ticket to Thailand when they know that the connecting flight was not valid. That is just unacceptable in all accounts, you don’t sell tickets to customers that is going to deceive them, that’s a big red flag and dirty business. Taking the customers trust, and misleading to purchase tickets to later give them flight credit is a scam to the customer. As a major company that represents the United States in the Airline industry you don’t deceive your customers into purchasing something that is for future use, that is not fair and not the American way of doing business, we call that a scam. Also to make matters worse, I spoke to the reservation agent and supervisor at American Airlines about the issue, they told me to submit a request for refund and I would receive my funds back to my card because of the matter, because they had to cancel my flight. I check my email this morning in Thailand, and the email said your ticket is not eligible for refund 0012302169199. I want to American Airlines and I would never thought I would ever come on here to write such review because of the high regards I had, but you’re a scam to deny my refund of funds to my card and offer flight miles when you arrange a connecting flight that was not possible because Japan is closed off to tourist, American Airlines that is a scam. I would never forget this or trust you guys, and yes Delta does have valid routes into Thailand connecting through South Korea, I was able to fly through Delta and be in Thailand as I once planned. I want my funds refunded back to my card and want to fly American Airlines ever again if your going to scam me out of my money by giving me flight miles. I’ve work hard for that money not to have back to my card. I want my money back. I didn’t cancel the flight you guys did. I want my money back, that is not fair dealing with customers like this. Why deceive customers into purchasing your tickets to your business and give them the service. That is dirty business dealing. I want my funds refunded back into my card, I do not want your air miles. That is not the way to go with a customer because of your own mistakes, I want my money back. You don’t gain a customer trust by doing that. I want my funds back to my card please. I don’t want to be scam. And if I don’t get it, I’ll make sure the world knows of how dirty you guys are doing business. That is not fair. I want my funds back into my card.”

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Posted 3 years ago

“So I have to wait over two months now for my total loss pay out which I still haven't had totally ridiculous”

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Posted 3 years ago

“Excellent service with call outs and queries re admin”

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Posted 3 years ago

“Waiting 9 hour's to be recovered and still waiting! 😡”

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Posted 3 years ago

“Called AA this morning only waited 15min got me going then followed me to the garage to make sure I got there safe. Excellent service and staff member.”

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Posted 3 years ago

“Left my son and his one year old baby daughter stranded on side of M62 for almost FOUR HOURS LATER THAN PROMISED TIME IN THE COLD AND DARK!!!! Said they were a ‘priority’ and help would be there in an hour, then an hour and a half, then 2 hours….. kept pushing back time. Finally arrived FOUR hours later at al almost 1am Thank goodness for highway patrol who turned up, sat them in a warm car and organised help. SHAME ON YOU AA!!!!!!!!!!”

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Posted 3 years ago

“I was not impressed with the AA. They gave me a quote that was better then my renewal company, Churchill. Once the policy started I had to pay over £100 more. Lessons learnt.”

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(Home Insurance) - Posted 3 years ago

“Horrendous Was with them 30 years plus Waste of space Complaining is a waste of time”

The AA 1 star review on 13th November 2021

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Posted 3 years ago

“NO STARS FOR YOU! APPALLING SERVICE! Instructor cancelled lesson and neither the instructior nor AA notified me! no email, no text, no call. Couldn't find one phone number to call!”

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Posted 3 years ago

“So surprised to find out that a company which has been running for many years has a very poor customer service. Their driving instructor Ian Perry cancelled our session when I informed him that I will be late due to childcare, he claimed he cannot find the place I live and demanded I would walk to meet him. He said that waiting for me is a waste of time and now he is still holding my balance and refusing to refund the money that I have on the AA account. Meanwhile, contacting AA is impossible. They don't respond over the phone, emails or live chat. I hope others had a better luck with the AA services, but I would definitely avoid Ian if you can.”

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Posted 3 years ago

The AA is rated 2.9 based on 1,909 reviews