The AA Reviews

Name: The AA
Rating: 2.83

2.8 Rating 1,947 Reviews

45 %

of reviewers recommend The AA

Company Reviews

Questions

Metrics

2.8

Based on 1,947 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
Documents Delivered On-time	Greater than 38%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.8 out of 5
Avg Email Response Time	-1 hours
Cancellations & Refunds
Cancellation Process	Difficult

Visit Website

Phone:

03300 531 100

Email:

customer.solutions@theaa.com

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Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Not spoken to anyone did it online and all I get from AA is emails trying to sale me more insurance”

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(Car Insurance) - Posted 3 years ago

“First class service. Informed by the agent someone would assist us at home with our puncture by 6.50pm. Richie arrived before that. Swiftly sorted our puncture. Very polite, friendly and professional.”

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Posted 3 years ago

“It has been reassuring to have AA cover although I haven't been anywhere due to the Pandemic so I can't comment on their service.”

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(Car Insurance) - Posted 3 years ago

“Very nice staff to talk yo on the phone and very helpful .”

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(Car Insurance) - Posted 3 years ago

“I chose the AA as it was a good price, not the cheapest but good and a known reliable company. I renewed without hesitation because there was no massive increase in price”

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(Home Insurance) - Posted 3 years ago

“Good value easy to use”

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(Car Insurance) - Posted 3 years ago

“Dont go with them. They take ages to answer phones,and the patrol men are alot to be desired. Cheeky,moody. They lied about me being abusive to them, which I certainly did not. Due to the lies I have been banned from the aa. That's terrible. They treat customers like rubbish. Dont use them!!”

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Posted 3 years ago

“Getting in touch with them was a nightmare was waiting over one and a half hours to finally get through. Policy itself is cheap but the extras come expensive.”

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(Car Insurance) - Posted 3 years ago

“AA insurance seems to be good though i havent made a claim yet and im waiting to see what the renewal quote will be”

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(Car Insurance) - Posted 3 years ago

“1st class service”

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(Car Insurance) - Posted 3 years ago

“Very hard to speak to any one, charge you for any changes which eventually makes the cost dearer than other companies. Would not use the AS again. I expect problems when my policy ends. Beware!!!”

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(Car Insurance) - Posted 3 years ago

“Probably one of the best car insurance provider I've had staff are very friendly and pull out the stops to keep me rolling on the road would highly recommend using aa for insurance and breakdown cover.”

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(Car Insurance) - Posted 3 years ago

“Good and cheapest car insurance got through the confused.com”

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Posted 3 years ago

“David rescued me when I had run out of petrol,having left my handbag elsewhere-and my husband had removed my "emergency money" from the car !!!! This was on 4.6.2021.He could not have been kinder and more professional.It was getting dark and I was still far from home after a long and difficult journey.THANK YOU SO MUCH,DAVID.Job no:10983”

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Posted 3 years ago

“Very bad on timing, when I could I said the car was smoking can't be driven no need to send out a mechanic need a recovery truck, waited 3 hours middle of the road in in the cold at mid night on a un safe road very un happy they were very good on timing before very disappointed”

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Posted 3 years ago

“Stay well away left me and my children in side of a busy a road then to get told not to ring them back they have passed me over to a local garage so they can’t help I need to ring them why join aa just let them use third party’s just sign up with one of there partners directly”

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Posted 3 years ago

“Highly recommended easy to sort out have no issues with them LOVE AA”

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(Car Insurance) - Posted 3 years ago

“Process no problem, not made any claims, so unable to assess if acceptable.”

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(Home Insurance) - Posted 3 years ago

“I have breakdown cover for many years with the AA. Having the use of more than one car and like the fact if you are a passenger you are covered. My old car was a right Friday car and had to call them out 3 or 4 times within a Couple of months ever time first class service. Bit annoying that you have to stop do not automatically renew. When you start again much better price no reward for being loyal. But that said I really think they are good”

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(Home Insurance) - Posted 3 years ago

“When ringing staff are not very help full , changed Vehicle details paperwork still came through with old details on , tried telling them I don’t owe this vehicle any more, you would not think this was difficult information to sort out , wish I had just cancelled the policy 😡 not happy”

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Posted 3 years ago

The AA is rated 2.8 based on 1,947 reviews