The Black Bow Jewelry Co. Reviews

Name: The Black Bow Jewelry Co.
Rating: 4.91

4.9 Rating 973 Reviews

99 %

of reviewers recommend The Black Bow Jewelry Co.

4.9

Based on 973 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	99%
Customer Service
Communication Channels	Email, Live Chat

Visit Website

Phone:

866-620-2638

Email:

Service@theblackbow.com

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The Black Bow Jewelry Co. 5 star review on 30th May 2022

169

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Originally ordered a white gold chain that was a hollow link style for my boyfriend. He was very careful with it, and yet it broke with only a couple days of gentle handling. Emailed customer service and was initially told we were more or less out of luck - but that they would provide a discount code and minimal credit towards a more expense, solid chain if I'd like. Emailed back and forth for a few days as I was disappointed with them not standing behind the initial product and didn't want to spend money on a more expensive chain after such a poor initial experience. We came to a compromise - I received the full initial purchase price back as a credit to apply towards the more expensive, solid chain - minus the cost of return shipping. Although I was disappointed in the initial experience, I'm please that BBJ made it right and was willing to work with me to achieve an acceptable end result. My boyfriend loves the newer second chain and it feels considerably more solid. My only recommendation would be not to even offer jewelry for sale that is very likely to break in the first place so others don't end up in similar situations and disappointed with the company.”

Helpful Report

Posted 3 years ago

“I’ll admit I was hesitant to order because I was not familiar with The Black Bow Jewelry Co., however the ease of purchase, wonderful service, and quality of product has set the bar for my expectations in purchasing jewelry. I certainly expect to make purchases again in the future!”

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Posted 3 years ago

“Very satisfied with my purchase!”

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Posted 3 years ago

“Such a professional team. I was advised that my order would take a few days to ship, I was not happy because I needed it by my husband's birthday. They reminded me that it was a custom order and that it would probably not make it for his birthday. There was nothing I could do. The team at The black bow had my order at my door on his birthday!! Amazing! I don't know how that came to happen but It was the best service and piece if jewelry! Thank you so much!! Victoria”

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Posted 3 years ago

“Great service, great prices, fast shipping will definitely use again”

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Posted 3 years ago

“The product was exactly what I needed, but the customer service was amazing. The item I ordered was listed on backorder and the company personally emailed me to be sure I knew it would be a delayed shipment. Very much above and beyond the expected level of service.”

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Posted 3 years ago

“Thanks for the fast shipping and beautiful packaging.”

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Posted 3 years ago

“Beautiful Exactly how they looked on line. Thank you.”

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Posted 3 years ago

“I'm in love my necklace! It sparkles, it's delicate, and it's absolutely perfect! Before my purchase I was not familiar with this company. I needed a specific length box chain that seemed to be sold out or not even carried at every stote I went to. So I did a quick Google search and found The Black Bow Jewelry Co, and I'm so happy I did. Quality jewelry and a very large collection,The Black Bow Jewelry Co. will be my go-to shop for all my future fine jewelry needs, Thank you so much.”

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Posted 3 years ago

“The product in quality and the box it comes in, is just perfect. Good communication and easy process to return items when needed.”

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Posted 3 years ago

“Although the necklace I ordered was damaged the customer service was excellent. Quick with the return tag and quicker with issuing my credit. Will definitely revisit site to do some more shopping. Again great job.”

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Posted 3 years ago

“I was throughly impressed with the quality of the bracelet I purchased and how promptly it was delivered. I will definitely buy from Black Bow Jewelry Co. again !!”

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Posted 3 years ago

“The white gold chain is exactly as expected: beautiful and well made. The packaging is amazing and it arrived in 3 business days. Very happy with this purchase. Thank you”

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Posted 3 years ago

“I'm pleased with the ring. I was not pleased with the packaging, which was a bit over the top, and not all recyclable materials. Would have appreciated a simpler box (or no box!) made of plain easily-recycled paper/cardboard instead of the glossy-coated material used.”

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Posted 3 years ago

“I love the chain l ordered!!!It is very nice!!! Thank you again Sandra Graham”

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Posted 3 years ago

“I was disappointed because I believe the penguin charm that I bought was for a Pandora bracelet and it did not fit it was beautiful and we modified it so I can’t return it when I try to put it on my bracelet the round part connected to the charm broke”

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Posted 3 years ago

“Great Quality”

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Posted 3 years ago

“Love what I purchased as a gift for someone. The charm came out beautiful. Great value I must say!! Will be shopping again from here in the future!”

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Posted 3 years ago

“We were impressed with the service and the product. Arrived on time. Item as described but just wasnt th look I was looking for. I will definitely remain a custom for future needs.”

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Posted 3 years ago

“She loved it. I did good thanks”

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Posted 3 years ago

The Black Bow Jewelry Co. is rated 4.9 based on 973 reviews