The Body Shop Reviews

Name: The Body Shop
Address: 268 Oxford Street,, London
Rating: 3.53

3.5 Rating 205 Reviews

64 %

of reviewers recommend The Body Shop

Company Reviews

Questions

Metrics

3.5

Based on 205 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 33%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week

Visit Website

Location:

268 Oxford Street,
London
W1C 1DS

Write Your review

Tell us how The Body Shop made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Me and my mum had good experience at the shop kinsgate Sana was very helpful and helpful when it came to explain everything that my mum needed it.”

Helpful Report

Posted 2 years ago

“I had great service from the assistant manager Stephanie at the Pen Center help me with all my needs!”

Helpful Report

Posted 3 years ago

“Great customer service at the Preston store. The consultant Safiya was very helpful in helping us choose the correct skin products.”

Helpful Report

Posted 6 years ago

“I love The Body Shop and I was happy to see that all their packaging is 100% recyclable. This encouraged me to buy from the business as I like businesses that are good for the environment.”

Helpful Report

Posted 6 years ago

“Clear product information and images of product, sale prices available and easy to select and buy process. I've enjoyed their vitamin C range and spa of the world creams that have an amazing texture.”

Helpful Report

Posted 6 years ago

“I do find the Body Shop a bit pricey, but their products are natural and fresh so it is worth the money. They always have offers and sales which helps with the prices. The products are always lovely and I enjoy pampering myself with them!”

Helpful Report

Posted 7 years ago

“As a long-time customer, I feel that The Body Shop's products are generally of high quality with wonderful scents and flavours. Speedy delivery for online orders, and no testing on animals! I admire a business that doesn't put a price on basic human morals and ethics.”

Helpful Report

Posted 7 years ago

“They took care of me and I had so many questions about certain products as I was buying for my sister. The staff were kind and were extremely informative.”

Helpful Report

Posted 7 years ago

“They were helpful trying to find my parcel”

Helpful Report

Posted 7 years ago

“I store staff personable and helpful regarding products and offers”

Helpful Report

Posted 7 years ago

“I store staff personable and helpful regarding products and offers”

Helpful Report

Posted 7 years ago

“Very happy good value for money”

Helpful Report

Posted 7 years ago

“Special offer on the website allowed me to get 40% off, also free shower gel. Good range of prices for different gift ideas.”

Helpful Report

Posted 7 years ago

“Great products at a reasonable price.”

Helpful Report

Posted 7 years ago

“Ethically sourced vegan products which don’t test on, hurt or abuse animals in any way.”

Helpful Report

Posted 7 years ago

“Friendly staff, great sale discount, could be a fuller range for men.”

Helpful Report

Posted 7 years ago

“Very fast delivery, nice packaging.”

Helpful Report

Posted 7 years ago

“Friendly staff, good products when bought with a discount code otherwise a bit pricey”

Helpful Report

Posted 7 years ago

“The staff were very helpful in helping me to find a present within my budget. Thanks”

Helpful Report

Posted 7 years ago

“I think that they have really good produts in terms of quality. I discovered it recently but i liked them from the first try.”

Helpful Report

Posted 7 years ago

The Body Shop is rated 3.5 based on 205 reviews