The Boiler Company Reviews

"Cowboys - stay away. We\u2019re currently reporting to trading standards and the police for signing up a vulnerable relative for their insurance plan \u2014 without their knowledge \u2014 refusing to accept cancellation, charging almost 200% in late fees on top of the payments and then threatening with bailiffs for around 2 years."

"Master of \u201cSmoke and Mirrors\u201d \r\n\r\nI am hoping this review will increase public awareness and protect people from misleading information and excessive charges. \r\n\r\nRegistered as \u201cUK Boiler Company Ltd\u201d (42 Dingwall Road, Croydon, Surrey, CR0 2NE\r\n No: 09078640) operates under many alias names or covers. \r\n\r\nIts ex-director, Mr Habibur Rahman, is currently the ONLY engineer of the company with Gas Safe registration. The company sub-contracts (or sub-sub-contracts) local engineers and adds a considerable commission on the charges. See attached screen shot.\r\n\r\nAlias 1: The Boiler Company: Behind its glassy pictures and after a few clicks on its small prints, you will see the real name and address of the same company mentioned above. Check their jaw-droppingly long and comprehensive service exclusion list. For example even resetting the boiler temperature is excluded from the services offered under their boiler cover. \r\n\r\nAlias 2: Smart Plan: Note, all links are \u201cunder construction\u201d. The company does not have an online payment system. They prefer to communicate on the phone including obtaining credit card numbers and other personal information. \r\n\r\nAlias 3: Boiler Help Line: It uses the logos of renowned boiler manufacturers on top of the webpage, whilst keeping the company\u2019s name in small prints in the bottom of the page \u2013 This company has NOTHING to do Vaillant or Worcester Bosch, Baxi etc. See attached screen shot. \r\n\r\nExample of Service Costs and Waiting Time:\r\n\r\nThey charge a non-refundable \u00a3135 for the \u201ccall out and diagnostic\u201d of which NOT A PENNY is for the actual repair cost. I found several complaints about this misleading \u00a3135 charge on the internet. If the customers decide to carry on with the job they will have to make much bigger payments in advance. In my case, they asked for \u00a3444. After weeks of waiting, I called a Vaillant engineer who fixed the boiler in 30 minutes at a total cost of \u00a3285. \r\n\r\nGeneral advice: Beware of fake and glassy online pictures and make sure the company is really what it pretends to be. Do not pay on the phone as you will never know the terms and conditions (small prints). \u201cExclusion Terms\u201d are far more important than what is included in a pre-paid service. Reputable companies and manufacturers are reliable and can even be cheaper. \r\n\r\nThe provided web links are correct at the time of posting this review (22 April 2022) . All the information has been obtained from the public domain available on the Government- approved sites."

"Master of \u201cSmoke and Mirrors\u201d \r\n\r\nI am hoping this review will increase public awareness and protect people from misleading information and excessive charges. \r\n\r\nRegistered as \u201cUK Boiler Company Ltd\u201d (42 Dingwall Road, Croydon, Surrey, CR0 2NE\r\n No: 09078640) operates under many alias names or covers. \r\n\r\nIts ex-director, Mr Habibur Rahman, is currently the ONLY engineer of the company with Gas Safe registration. The company sub-contracts (or sub-sub-contracts) local engineers and adds a considerable commission on the charges. See attached screen shot.\r\n\r\nAlias 1: The Boiler Company: Behind its glassy pictures and after a few clicks on its small prints, you will see the real name and address of the same company mentioned above. Check their jaw-droppingly long and comprehensive service exclusion list. For example even resetting the boiler temperature is excluded from the services offered under their boiler cover. \r\n\r\nAlias 2: Smart Plan: Note, all links are \u201cunder construction\u201d. The company does not have an online payment system. They prefer to communicate on the phone including obtaining credit card numbers and other personal information. \r\n\r\nAlias 3: Boiler Help Line: It uses the logos of renowned boiler manufacturers on top of the webpage, whilst keeping the company\u2019s name in small prints in the bottom of the page \u2013 This company has NOTHING to do Vaillant or Worcester Bosch, Baxi etc. See attached screen shot. \r\n\r\nExample of Service Costs and Waiting Time:\r\n\r\nThey charge a non-refundable \u00a3135 for the \u201ccall out and diagnostic\u201d of which NOT A PENNY is for the actual repair cost. I found several complaints about this misleading \u00a3135 charge on the internet. If the customers decide to carry on with the job they will have to make much bigger payments in advance. In my case, they asked for \u00a3444. After weeks of waiting, I called a Vaillant engineer who fixed the boiler in 30 minutes at a total cost of \u00a3285. \r\n\r\nGeneral advice: Beware of fake and glassy online pictures and make sure the company is really what it pretends to be. Do not pay on the phone as you will never know the terms and conditions (small prints). \u201cExclusion Terms\u201d are far more important than what is included in a pre-paid service. Reputable companies and manufacturers are reliable and can even be cheaper. \r\n\r\nThe provided web links are correct at the time of posting this review (22 April 2022) . All the information has been obtained from the public domain available on the Government- approved sites."