The Car Mat Company Reviews

Name: The Car Mat Company
Address: 6 Round House CourtBuckshaw, Chorley
Rating: 1.28

1.3 Rating 134 Reviews

5 %

of reviewers recommend The Car Mat Company

1.3

Based on 134 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 71%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email

Visit Website

Email:

customer.services@thecarmatcompany.co.uk

Location:

6 Round House CourtBuckshaw
Chorley
PR7 7JN

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am waiting for over e month now for my order ... no updates about what is going on! I had to chase them every week for an update ... very poor customer service and delivery.”

Helpful Report

Posted 6 years ago

“Order placed on 28th April money took out of my account straight away,nearly a month later no mats. This company do not respond to emails and have no contact number. Too many people getting ripped off for it to be genuine.”

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Posted 6 years ago

“full of false promises, i have been waiting 3 weeks and still no mats. i would definitely avoid.”

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Posted 6 years ago

“full of false promises, i have been waiting 3 weeks and still no mats. i would definitely avoid.”

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Posted 6 years ago

“Same as others, money taken no mats received, did have one email saying there was a delay, but nothing since, and that was weeks ago. Luckily i paid with PayPal so am pursuing it with them. Avoid.”

Helpful Report

Posted 6 years ago

“Terrible. Like others, nothing sent and no communication. Trying to get my money back from PayPal. Don't touch with a barge pole!”

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Posted 6 years ago

“Everything, still waiting for them to come, I am now faced with travelling to their office to get the money back. What a joke.”

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Posted 6 years ago

“Everything, still waiting for them to come, I am now faced with travelling to their office to get the money back. What a joke.”

Helpful Report

Posted 6 years ago

Dear Mr Kemp, I am sending this message to notify you of what's happened to your recent order, in aim to provide the truth and to rectify the situation to ensure that you are not out of pocket, and receive the goods that you wish to receive. Four months ago, I started to be blackmailed by my supplier as his aim was to try and gain ownership of my website, due to it's success. Having four children, I could not let this happen, so although I have had to let quite a few customers down (AS SEEN BY MY NEGATIVE REVIEWS)0, I was working hard in the background to ensure that he didn't succeed. I therefore bought a CNC cutting machine, so that I could manufacture the car mats myself, but I have had to beg, steal and borrow, and the carpet supply has taken 4 weeks to arrive. I am now ready to fulfil what I set out to do, and want to fix any issues that my company has created, in order to build back up our reputation, and to provide the service, I would expect to receive myself. I am so sorry for any inconvenience, and please understand that I mean that. I have never aimed to defraud anyone, and I hope that you will use my company in the future. The individual in question has paid several people to make fake orders on my site, so that they can leave negative feedback, resulting in a 30% dip in sales. Please email me at kris.johnson@thecarmatcompany.co.uk with your requirements, and I will ensure that you receive exactly what you ordered. I look forward to your response, and hope that you understand my very unforeseen circumstances. I would really appreciate it if you could reconsider your negative review, as I am willing to refund your order, as well as receiving what you purchased (Free of charge). Please accept my sincere apologise in this matter and I hope you will allow me to rectify any issues. Kind Regard, Kris Johnson Director, The Car Mat Company kris.johnson@thecarmatcompany.co.uk

Posted 6 years ago

“No mats arrived, I emailed and they said the mats would be posted. Still no sign and I ordered 1/5/18. Disgraceful avoid them”

Helpful Report

Posted 6 years ago

“Ordered on 25th April e a delivery e in 4 to 7 days nothing came till today 19th May.No phone no to contact .No updates.No one answer e mail .Paid through PayPal so seeking their help now .Do not buy from this company”

Helpful Report

Posted 6 years ago

“This company don't deserve even 1 star. I placed an order on 26th April and the money was taken out of my account immediately. Sent an email after the 3-7 days delivery time and told a machine had broken down and the order would be sent that week. Now 17th May and, after 2 further emails with no reply, there are still no mats. PLEASE THINK VERY CAREFULLY BEFORE YOU PLACE AN ORDER WITH THIS COMPANY. DO THEY ACTUALLY EXIST?”

Helpful Report

Posted 6 years ago

“Order never received. Not even sure this is a genuine company as there is no telephone number to contact them on. Please don't waste your time ordering from them.”

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Posted 6 years ago

“Ordered car mats on 29th April, they took £45 straight away, said 7 days delivery. $th May email from them said a problem with machine and mats would be dispatched following there bank holiday. 11th May still no sign of mats turning up , nor any communication from them. Asked for full refund as they not able to fulfil their commitments. No reply.”

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Posted 6 years ago

“Mats were faulty and didn't fit fixings in car. Due to this I incurred postage costs for your mistake. Advise people not to use this company.”

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Posted 6 years ago

“Wrong Mats sent and no reply from company to e-mails. No phone number either. Steer clear of this outfit. Product is very cheap could have bought better in Asda.”

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Posted 6 years ago

“So far horrific service no correspondence no product still taken payment disgusting”

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Posted 6 years ago

“Shame there isn't a no star.....DO NOT ORDER FROM THIS COMPANY IT'S A SCAM. We ordered and PAID for mats to arrive a week ago and still no sign. I've sent 3 email and they just ignore you. We are taking legal action to get a refund”

Helpful Report

Posted 6 years ago

“The mats arrived in good time and are of reasonable quality. They are, however, designed for a left hand drive car and the fit for a UK car is thus not very good. I have had to make do as the car needs to be used straight away but clearly I cannot grade the service as good!”

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Posted 6 years ago

“Based from other reviews, there’s a high chance that your order will arrive very late, be incorrect, or won’t arrive at all. What’s more, their customer service seems to be non-existent. I doubt the mats I bought on 21st Jan were posted... Take my advice and pay a few quid more and go with a more reputable company.”

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Posted 6 years ago

“Have not received my order”

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Posted 6 years ago

The Car Mat Company is rated 1.3 based on 134 reviews