The Car Mat Company Reviews

Name: The Car Mat Company
Address: 6 Round House CourtBuckshaw, Chorley
Rating: 1.28

1.3 Rating 134 Reviews

5 %

of reviewers recommend The Car Mat Company

1.3

Based on 134 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 71%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email

Visit Website

Email:

customer.services@thecarmatcompany.co.uk

Location:

6 Round House CourtBuckshaw
Chorley
PR7 7JN

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Took alot longer than the time given to deliver, (not Hermes fault) also said there was a malfunction with suppliers and would take another week yet when questioned they backtracked and said they would send out the same day,”

Helpful Report

Posted 6 years ago

“Didn't get my order within the time slot 3-7 days, took money straight away on ordering,No communication going to be late, when i got in touch got told, struggling for materials and would get order, possibly the following week..asked for refund,still not received and then i get "HOW DID WE DO,RATE US"”

Helpful Report

Posted 6 years ago

“They would be great it they actually fit & even better if customer services would reply to my emails so I could return them for a correct replacement”

Helpful Report

Posted 6 years ago

“Requested next day delivery and paid an extra £9.95 for this. Mats were delivered 16 days later!!!!!! No contact number for the company and they haven't replied to any of my emails. DON'T USE THIS COMPANY”

Helpful Report

Posted 6 years ago

“Placed my order on 30th October and to date have not received either the mats or a refund. Have never had any message to explain and have had to chase several times. Absolutely terrible company to deal with and would strongly recommend avoiding and using one of the many other companies offering the same or similar products. DO NOT BUY FROM THEM.”

Helpful Report

Posted 6 years ago

“Still haven’t received my car mats as of yet so that would be a great start being that I ordered 2 weeks ago”

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Posted 6 years ago

“These mats have not arrived as promised. Very disappointed”

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Posted 6 years ago

“Unfortunately these have yet to arrive, ordered almost two weeks ago now.”

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Posted 6 years ago

“I bough this for my peugot 3008 and it did not fit the pins in the driver seat. This was not suitable for this car. Before I publish this review and to be fair to them I emailed the company 3 times hoping to get a replacement mat but no reply whatsoever. So I decided to publish this review. This is very poor service and not at all acceptable. I have wasted my money. I will continue to email to ask for a refund.”

Helpful Report

Posted 6 years ago

“Totally unprofessional. 0 customer service. Didn't answer my email. Didn't deliver the goods. But hey, of course they sucked the money from my account.”

Helpful Report

Posted 6 years ago

“Finally received mats 2 weeks after I ordered them and only because I got PayPal involved.”

Helpful Report

Posted 6 years ago

“Really disappointed as the company failed to deliver this item and ignored all my emails. Trying for a refund, but don’t hold out much hope.”

Helpful Report

Posted 6 years ago

“Received the wrong goods, ordered mats with Blue Trim to match the car, however I was sent mats with Red Trim, sent an email to the customer service team - no response, completed an on-line message on their website, no response, sent another email to sales email address as to their sales teams email, ad they requested on their feedback email where a negative review might be submitted. WILL NOT USE THIS COMPANY AGAIN. Wrong goods and no customer service ethics. Very disappointing.”

Helpful Report

Posted 6 years ago

“Awful communication, never got a reply. Mats turned up 2 weeks late, they are ok. Will not use again.”

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Posted 6 years ago

“Woeful company to deal with took my money straight away and the 3-7 working day delivery is a farce.I waited 12 days still no mats tried to get in touch with their customer service what a joke, only when i threatened legal action did they dispach my goods . I sent over 100 emails and they wouldn't answer if they worked on customer relations they might be ok . The mats are fine .”

Helpful Report

Posted 6 years ago

“Paid for express delivery but arrived way to later, so they where returned.”

Helpful Report

Posted 6 years ago

“I still haven't received delivery two weeks after placing my order. I emailed The Carmat Company to enquire when I could expect delivery as it had been longer than the advertised seven days but I did not receive a reply. Would not recommend this company.”

Helpful Report

Posted 6 years ago

“Sent me the wrong goods. Failed to answer any of my 3 emails requesting replacement. No phone number to call. In all, lousy customer service. To be fair, made a refund when I demanded it. Have subsequently got good mats (much cheaper) from another supplier.”