The Derma Company Reviews

Name: The Derma Company
Address: 365 Luton Road, Harpenden, Hertfordshire
Rating: 4.96

5.0 Rating 2,814 Reviews

99 %

of reviewers recommend The Derma Company

5.0

Based on 2,814 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About The Derma Company:

The Derma Company offers a carefully curated selection of topical skincare, nutritional supplements & mineral make-up. With over 20 years experience in the industry this family-run business has customer service at it's heart.

You can get in touch for FREE skincare consultations with the expert team to help pick the right regime. No upselling, just genuine, impartial advice.

Most products are kept in stock available for next day delivery, a select few take a little longer to offer the best possible shelf-life. FREE DPD UK mainland shipping on orders over £50.

All products are brand new, genuine & authorised for sale.

Visit Website

Phone:

01582 808829

Email:

shop@thedermacompany.co.uk

The Derma Company 5 star review on 31st August 2021

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Thanks for the free samples, a welcome surprise.”

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Posted 2 years ago

“Quick and efficient service. Easy online ordering”

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Posted 2 years ago

“Product are very good , but prices are Expensive as gone up a lot. Delivery is quick”

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Posted 2 years ago

“New to me but absolutely fine. You were out of my preferred flavour of strawberry & raspberry Symprove, but you phoned about it, & that was fine.”

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Posted 2 years ago

“I have made an order from Derma company. Good customer services and goods care. Because I have never ordered before they have text me and send me an email to make sure I knew how to use the product. I will definitely order from them again! Thank you For lovely services. Alexandra baptista”

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Posted 2 years ago

“The delivery company message was ,I felt, a little ambiguous. But not Derma companys fault. The lady who uses the product is obviously fine with it, in which case, so am I.”

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Posted 2 years ago

“Happy with the product as always, box was a bit squashed. I really think posting out to customers is a very good opportunity to pop in some samples of other products that may suit. I bought environ from a leading competitor website because they used to pop in 3 or 4 samples (some of which I went on to buy full size) in the past. It made me look forward to the delivery all the more. Maybe The Derma Company could do this too.”

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Posted 2 years ago

Hi Claire Thanks for your feedback, I'm sorry to hear your product had a little bit of a rough ride in transit. We try to keep our packaging to a minimum & paper-based to reduce our environmental impact. When ordering a single small item we pack these in a paper-fill envelope, which usually has adequate protection. We really would love to include more samples in orders placed for the Environ range but sadly in the last couple of years, Environ has stopped producing the sample sachets that used to be available for a small selection of products from the range. Therefore we have now run out of these sample sachets. We did previously include these in all orders placed. From time to time we may be supplied with a small quantity of larger premium samples, these are usually 5ml (as opposed to the 1ml sachets). When they are in stock these will be automatically added to your order. However, due to the large volume of orders processed we seldom have stock of these as the small supply provided outstrips our demand. Please pop a note on your next order if you would like samples included & we will do our best to include something appropriate, it may be from another brand though. Erin, Customer Care

Posted 2 years ago

“Great, quick delivery as normal”

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Posted 2 years ago

“I had a good experience using the Derma Company for the first time. Once they established that I had been referred to the particular product by a legitimate dermatologist the product was delivered within days.”

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Posted 2 years ago

“Excellent speedy service at a competitive price.”

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Posted 2 years ago

“Great eye cream.”

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Posted 2 years ago

“Quick service, would recommend”

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Posted 2 years ago

“great service of sending my products out quickly, and even gave me a postage refund so 2 parcels brought on separate days could arrive together and only paid for 1 postage. Only thing is both times I have order products, the packaging has either bust open in transit (not sealed down enough) or been broken so Ive been worried that my products may have fallen out. but apart from that - great service.”

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Posted 2 years ago

“Good, efficient, and top quality service”

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Posted 2 years ago

“Delivery time stated was spot on. Thank you for the free sample.”

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Posted 3 years ago

“I have only used the Eye gel for a short time and have noticed a difference already, which is good as I'm 75.”

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Posted 3 years ago

“Only negative point is that the expiry date is only June this year. Otherwise 👍🏻”

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Posted 3 years ago

“Good advice from James and products arrived very quickly”

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Posted 3 years ago

“Delivery was very fast. Did not get discount initially but they quickly put it right.”

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Posted 3 years ago

“I do refer to talk to someone instead on ordering on line xx”

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Posted 3 years ago

Hi Lorraine Thanks for your feedback, we are still available on the phones weekdays 9-5 if you would like to place an order. Alternatively you can book a free 30 min consultation by following this link: https://calendly.com/thedermacompany/consultation Customer Care

Posted 3 years ago

The Derma Company is rated 5.0 based on 2,814 reviews