The Derma Company Reviews

Name: The Derma Company
Address: 365 Luton Road, Harpenden, Hertfordshire
Rating: 4.96

5.0 Rating 2,786 Reviews

99 %

of reviewers recommend The Derma Company

5.0

Based on 2,786 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About The Derma Company:

The Derma Company offers a carefully curated selection of topical skincare, nutritional supplements & mineral make-up. With over 20 years experience in the industry this family-run business has customer service at it's heart.

You can get in touch for FREE skincare consultations with the expert team to help pick the right regime. No upselling, just genuine, impartial advice.

Most products are kept in stock available for next day delivery, a select few take a little longer to offer the best possible shelf-life. FREE DPD UK mainland shipping on orders over £50.

All products are brand new, genuine & authorised for sale.

Visit Website

Phone:

01582 808829

Email:

shop@thedermacompany.co.uk

The Derma Company 5 star review on 31st August 2021

Anonymous

Anonymous // 01/01/2019

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“Have ordered from the derma company for while and always been happy with their service and speed of posting.”

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Posted 1 year ago

“Excellent customer service would highly recommend”

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Posted 1 year ago

“No prob ordering or delivery. Thanks.”

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Posted 1 year ago

“Excellent customer service.”

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Posted 1 year ago

“Always very helpful and speedy delivery!”

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Posted 1 year ago

“I’m glad I found The Derma Company - competitive prices for my Dermalogica products, great service, speedy delivery. I recently had an issue in that I’d inadvertently ordered the same product twice - the Customer Service was very professional, helpful and efficient in rectifying the situation. I definitely recommend The Derma Company.”

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Posted 1 year ago

“I ordered from The Derma Company recently, my order was dispatched the same day and I received it the next day! Amazing! Thank you.”

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Posted 1 year ago

“My first purchase from the derma company due to Skincity ceasing trading. I was a little apprehensive however I needn’t have been, amazing service products are perfect and was well informed throughout the process. I will certainly be ordering again.”

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Posted 1 year ago

“The best company ever.thank you”

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Posted 1 year ago

“I ordered Medik8 products, I am satisfied with the products, the delivery was fast, the only unpleasant thing that happened was that the antiseptic, which was a gift, spilled in the box, only half came. Everything else was great.”

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Posted 1 year ago

“Really happy with everything, fast delivery”

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Posted 1 year ago

“I love my new serum and the fast delivery :)”

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Posted 1 year ago

“Great service, received my order next day and included a free sample. Easy to open, recyclable packaging too, win win!”

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Posted 1 year ago

“I wanted to be able to purchase quickly and easily some moisturiser. I usually get it from a salon but it’s hit and miss if anyone is at reception to actually buy some. The process buying online I found pretty tedious as I had to fill out a form to say I’d used the products before and what my skin was like etc. The first form I completed didn’t submit correctly as I had to redo it. I then had a voicemail and an email asking about the current level of moisturiser I was using. All this had to be confirmed before it got sent out, despite payment being taken at time of order. This really shouldn’t have been so hard to buy some moisturiser and really won’t be my first point of call when buying my next bottle. Customer experience seems to have been forgotten”

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Posted 1 year ago

Hi Mary I'm so sorry you felt that your purchasing experience was less than perfect. Due to the high concentration of active ingredients it is a mandatory requirement from Environ that we ask clients to complete a consultation form. This applies to ALL authorised Environ stockists. We need to check that the product(s) purchased are in line with your current skincare & that you are familiar with how to use them, this is to avoid any possible irritation / reactions. As the completed form did not have adequate information for us to release the order, one of the team got in touch to avoid further delay to this order being shipped. As soon as this was confirmed your order was released. Now that we have despatched this item to you, any subsequent purchases will be able to be released much faster as we can refer back to your completed consultation form / discussion with our team. I hope you understand this process is in place to protect your skin and is not intended to cause frustration. Lucy, Customer Care

Posted 1 year ago

“An excellent 5 star service. I've made 2 orders which were both delivered next day. I made one online and found the service to be extremely user friendly and I made one over the telephone and customer services were superb!”

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Posted 1 year ago

“Fast delivery and great customer service.”

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Posted 1 year ago

“I have bought various skincare products from The Derma Company and have been very pleased with the service provided”

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Posted 1 year ago

“Prompt service. Very pleased.”

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Posted 1 year ago

“Very quick delivery, came in two days! Product in good conditions and no issues :) - thank you Deena company!”

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Posted 1 year ago

“Great.fast and easy”

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Posted 1 year ago

The Derma Company is rated 5.0 based on 2,786 reviews