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The Derma Company Reviews

5.0 Rating 2,779 Reviews

99 %

of reviewers recommend The Derma Company

Company Reviews

Product Reviews

5.0

Based on 2,779 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

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Delivery

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Customer Service

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About The Derma Company:

The Derma Company offers a carefully curated selection of topical skincare, nutritional supplements & mineral make-up. With over 20 years experience in the industry this family-run business has customer service at it's heart.

You can get in touch for FREE skincare consultations with the expert team to help pick the right regime. No upselling, just genuine, impartial advice.

Most products are kept in stock available for next day delivery, a select few take a little longer to offer the best possible shelf-life. FREE DPD UK mainland shipping on orders over £50.

All products are brand new, genuine & authorised for sale.

Visit Website

Phone:

01582 808829

Email:

shop@thedermacompany.co.uk

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What’s the ingredients please

Asked by Linda Lovell (2 years ago)

Hi Linda Thanks for getting in touch, I'm not sure which product you are referring to however we have the ingredients listing for almost all products under the 'Product Details' tab, here you will find the size & ingredients list & any other key info we have available. Lucy Customer Care

Answered by (2 years ago)

Can I recommend a friend with any benefit to myself? Thank you

Asked by Lisa A McLean (2 years ago)

Hi Lisa Thanks for getting in touch, we don't currently have a refer a friend scheme in place but this is something we are considering for future updates. They will be able to take advantage of our new customer coupon code. James Customer Care

Answered by (2 years ago)

Recommended from a friend Would like a skin peel for age 60 Never used skin peel before

Answered by Karen Colman (1 year ago)

I have dark pigmentation on my inner thighs. Can you recommend a skin lighting cream

Asked by Sam (2 years ago)

Hi Sam Thanks for getting in touch, the vast majority of body-specific products we offer don't tend to be formulated for pigmentation concerns however many of the pigmentation products available can be used on the body. My initial recommendation based on your concern would be the Environ A, C & E Body Oil: https://www.thedermacompany.co.uk/product/environ-ace-body-oil/ I hope this helps, if you would like more information please don't hesitate to get in touch. James, Customer Care

Answered by (2 years ago)

I want to place an order with you. I registered my email but never set up a password and didn't order from you at that time. Now that I want to order any password I try to put in is not being recognised. Please help. Vron Huber

Asked by Vron Huber (2 years ago)

Hi Vron, I'm sorry you are having trouble logging into your account, if you follow this link you can request to have a new password emailed to you. https://www.thedermacompany.co.uk/my-account/lost-password/ If you need any further assistance please don't hesitate to get in touch by email. shop@thedermacompany.co.uk James, Customer Care

Answered by (2 years ago)

Hello! Can I buy environ products on your website if I am from Ukraine through the Mist delivery service? You write that you don’t sell environ products without consultation?

Asked by Inna (3 years ago)

Hi Inna I’m afraid we are only permitted to sell Environ skincare products to the U.K. & Ireland. All Environ products require a consultation before despatch to ensure we are supplying the most suitable products.

Answered by (3 years ago)

Do you have a contact telephone number

Asked by Eileen Walker (3 years ago)

Hi Eileen Sure, our phone number is 01582 808829, our lines are open weekdays 9-5. Lucy Customer Care

Answered by (3 years ago)

I am 33 and started using environ about 3 weeks ago. For the past week I have noticed dark circles around the eyes and my chin has started to come out in spots. Neither my diet or exercise regime have changed. Is this usual?

Asked by Joanne (3 years ago)

Hi Joanne, please get in touch with our customer care team via email or phone so we can take a look at your regime to ensure that you are getting the most from the products and clear up any concerns you may be having right now. shop@thedermacompany.co.uk / 01582 808829 Lucy Customer Care

Answered by (3 years ago)

I am new to the site and want advice on what regime to use.I am 72 normal skin and want particularly target lines at sides of nose and lips

Asked by Carol (3 years ago)

Hi Carol Thanks for getting in touch, please free to drop out customer care team an email & they will be happy to talk you through a few options or arrange a free phone consultation. shop@thedermacompany.co.uk James Customer Care

Answered by (3 years ago)