The Dog Line Reviews

Name: The Dog Line
Address: U2 / 41 Holder Way, Malaga, Perth, Western Australia
Rating: 4.89

4.9 Rating 1,273 Reviews

98 %

of reviewers recommend The Dog Line

4.9

Based on 1,273 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

About The Dog Line:

Since 2003, The Dog Line has been dedicated to helping dog owners tackle behavioral challenges and build stronger connections with their pets. What started as a personal mission to find a solution for my son’s dog has grown into a trusted resource for thousands of owners, offering safe and effective training tools like our Dog Line collars.

Visit Website

Phone:

1300 843 364

Email:

helpdesk@thedogline.com.au

Location:

U2 / 41 Holder Way,
Malaga,
Perth
Western Australia
6090

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have 7 dogs, Kelpies, Cattle dogs and a Mastiff. I have a BP 504 Barkless Pro for each of my dogs for when we are in town and can not recommend this product highly enough. It is EXTREMELY easy to set up, and EXTREMELY effective. My dogs are used to moving livestock and on our town block get over stimulated and triggered by kids riding their motorbikes backwards and forwards along the front fence line and other "town" distractions. Pre collars it was a nightmare trying to keep them quiet. Post collars is a whole different story. I love the fact that these collars have multiple settings and an automatic function which increases in severity as the barking continues. The belt type collar is excellent as it doesn't become loose during the day as the buckle locks into a hole...I have had terrible trouble in the past with the adjustable collars becoming ineffective because the plastic keeper slips and lengthens the strap as the dogs move around and play meaning that the box is no longer in contact with the dog's skin (and can also flip upside down 🤦‍♀️). I've also had a lot less movement of the collar (box) sideways on the dogs neck than I have had with collars in the past. My dogs learnt within hours not to bark when this collar is on. I have tried a number of barking collars from different suppliers in the past, all of which have been a dismal failure. I will only use this one from The Dog Line in the future. Customer Service from Colin, Carmen and Penny is exceptional...they go above and beyond, are courteous, polite and friendly and extremely knowledgeable about their products. After watching my experience, my boss bought 2 of these collars and has had similar success and another friend has also just bought one. I have other friends who will be purchasing them in the future. These are well worth the investment if you have a dog that barks.”

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Posted 2 years ago

“Easy to deal with, friendly and good quality for price”

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Posted 2 years ago

“The staff at The Dog Line are extremely courteous and oh so helpful. They really do go above and beyond in terms of customer service and great products.”

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Posted 2 years ago

“I have 3 Jack Russells and a Kelpie. They all love to go exploring and chase rabbits. Before I had the dog line system my jacks would go missing a lot. I would have to lock them in a kennel or have them in the house to keep an eye on them. I couldn’t go away because I couldn’t expect someone to have that responsibility. I have been using this system for approximately 8 years now and it has saved my life. I now never have to worry about the dogs going missing as I know the fence will keep them in. I am a nurse so I do shift work so when I get home at all hours I know my babies will be waiting for me and safe. I can also go away and don’t have to worry either. I needed to send my transmitter back as it got hit by lightning in a storm and “Jack” was so great to speak to. Customer service is wonderful and my unit was replaced under warranty so that was even better. Thank you to The Dog Line for giving me piece of mind and keeping my babies safe. I truly appreciate it. Kind Regards Kimberley Druitt”

The Dog Line 5 star review on 12th January 2022

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Posted 2 years ago

“Love the product and the service, got our boy jasper (Labrador x border collie) at 8 weeks old just after we moved to the city and didn’t want him to get out, bought a cheap boundary line (not dog lines one) and he walked up to the line and it went off, he then proceeded to walk to his water bowl and submerged it in the water. Without hesitation he walked back to the line to find it no longer works and he can go where he likes. He is now 3 and we have moved back to the family farm where he has chased the sheep and cattle before. Being we were going to be living there we had to know he wasn’t going to chase them when we were at work. We bought the dog line and set that up but also needed a waterproof one as he loves to swim and have dams on the property. Was contacted by dog line staff and was reassured that it would stand up to the task and it sure has. Was super easy to find what we needed on the website, even when we later had to get another collar for his brother Axel for when he comes to stay. Highly recommend dog line and as an electrician who is often asked if I know of any good lines I straight away recommend dog line.”

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Posted 2 years ago

“Quick, easy purchase, would buy from again.”

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Posted 2 years ago

“The Dog Line has changed our life! We have a beautiful boy who used to be an escape artist when we moved into our new house, we tried everything! After setting up The Dog Line we haven’t had him get out once since, it has really given us peace of mind when we leave home to know he is safe. It is easy to set up, and whenever we had questions we would navigate the website or call The Dog Line up. No matter the time of the day we always got a quick answer and they are the most helpful team. Amazing product and amazing customer service.”

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Posted 2 years ago

“Very pleased with the range of items available and the swift delivery time. Thanks for the reliable service. Annette”

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Posted 2 years ago

“Very happy with my e collar, had a hiccup with receiving the item, I sent them an email and was contacted via phone call in a very quick time. The lady I dealt with was probably one of the best people I have ever experienced and dealt with the matter genuinely, I received the item next day. highly recommend them..great company to purchase from, thank you”

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Posted 2 years ago

“The dog line keeps my dogs where they’re supposed to be. Have just moved to new rural property. The line is easy to setup and the dogs worked out where they can go as they were used to the system in the old house. I’d recommend this to everyone.”

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Posted 2 years ago

“Wonderful results with the Mini Educator collar in less than 1/2 hour into a private dog training lesson, on very low stimulation. Great product. Very helpful staff when I needed technical assistance too.”

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Posted 3 years ago

“Great communication with the customer service team and the fence works perfectly! No more stressing every time I leave the house. Thank you, it’s a life changer.”

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Posted 3 years ago

“Amazing customer service. Nothing is ever too much trouble and they actually address your needs straight away. Highly recommend them and their products. Thanks so much, this level of customer service is hard to come by these days :)”

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Posted 3 years ago

“I brought the premium electric boundary fence for my Rhodesian ridgeback and it’s worked a miracle super easy to set up my dog has been getting out wandering for years I wish I found this sooner and staff are very lovely and very helpful”

The Dog Line 5 star review on 27th November 2021

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Posted 3 years ago

“Exceeded my expectations! My Weimaraner and I are both much happier. Recall and heel commands are great and our walks are more enjoyable.”

The Dog Line 5 star review on 11th November 2021

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Posted 3 years ago

“great service, excellent communication and reliable product. Thank you”

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Posted 3 years ago

“The staff on the dog line were very professional and patient to answer all my questions.”

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Posted 3 years ago

“This product has been simple and effective to use to assist with my dogs training. He has short fur so I ordered the alternative connectors. The assistance give to me in Australia was excellent (even though ordering through the site was tricky). It’s turning around our training and my confidence that my dog knows what he needs to do!”

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Posted 3 years ago

“Definitely recommend the Dog Line. Great products and fast delivery. Appreciate the product reviews online which helped us with choosing something for our dog who loves to bark at night if we aren't home.”

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Posted 3 years ago

“Absolutely amazing. We have three working dogs and need to keep them out of certain paddocks. We also had an escapee goat who we used it on with amazing success. We move the dog line fencing around when needed. It is user friendly and very efficient. Fast delivery. Would highly recommend.”

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Posted 3 years ago

The Dog Line is rated 4.9 based on 1,273 reviews