The Dog Line Reviews

Name: The Dog Line
Address: U2 / 41 Holder Way, Malaga, Perth, Western Australia
Rating: 4.89

4.9 Rating 1,281 Reviews

98 %

of reviewers recommend The Dog Line

4.9

Based on 1,281 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

About The Dog Line:

Since 2003, The Dog Line has been dedicated to helping dog owners tackle behavioral challenges and build stronger connections with their pets. What started as a personal mission to find a solution for my son’s dog has grown into a trusted resource for thousands of owners, offering safe and effective training tools like our Dog Line collars.

Visit Website

Phone:

1300 843 364

Email:

helpdesk@thedogline.com.au

Location:

U2 / 41 Holder Way,
Malaga,
Perth
Western Australia
6090

The Dog Line 5 star review on 20th February 2025

228

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Thanks for the advice on the e collars and also the quick delivery , especially in these times , our Doberman is enjoying the training with the collar and it’s making a difference on him starting to stay with me and not be as distracted . Thanks a great help.”

The Dog Line 5 star review on 10th June 2020

Helpful Report

Posted 4 years ago

“We have wild deer that run past our property at night and it was setting our dog off into hour long barking fits. We were getting threats from our neighbour. We tried keeping the dogs on the deck, running them frequently, leaving them with frozen kongs, etc. We purchased the BP-504 for our dog, and he learnt very quickly. He knows what the beep means, and we haven't had problems since. It was really useful that there was an online chat, email contact and a phone number to call making it really easy to get in touch with staff. I had a long talk on the phone when deciding on the product, then used the chat for follow up questions. Thank you!”

The Dog Line 5 star review on 8th June 2020

Helpful Report

Posted 4 years ago

“We got the Sportdog bark collar as our male GSD was very territorial and barked incessantly when anyone walked through the alley next to our house. We received a noise complaint from the neighbours (and no wonder!). We put the bark collar on him and within x2 uses (on just level 1) he was significantly quieter and much calmer! No more crazy running around the house or yard with his hackles up either! He is able to calm himself and just listen as people go through. He can still bark softly or whine a little bit to let us know when he wants to come back in/go out. Super happy! The Dog Line were also really responsive and gave great additional tips and support on how to use the collar. Although we tried everything else and didn't want to have to use a bark collar, we're really glad we have in the end”

Helpful Report

Posted 4 years ago

“I’ve waited 6 months before writing this, just so I can give a completely honest review, tried and tested. Initially I thought this was pretty expensive (lots of cheaper inferior systems around which you hear horror stories about,) this one is worth every cent! Excellent service, excellent follow up and videos demonstrating how to set the fence and collars up, down to earth expectations which were so accurate....you need to put the time in with the dogs initially, 5 minute blocks, couple of times a day, show them their boundaries and we found after a week/ max 2 weeks, the dogs were not even attempting to cross their boundaries. We have had six months of peace of mind that the dogs are not wandering on the highway or in the pound or vets. We got the more expensive collars which have a lot more settings on them, trained on the minimum beep and progressed to both goldies being on very low settings, number 2 and number 3 for the bigger dog. The fence wire was very easy to put up as it only needs to to go along existing fences, in our case 10 acres worth! A little more work installing under access drive and across a creek (and back) but well worth the effort. The dogs are now at liberty to play to their hearts content without worries about locking them up if we go out or stressing when they don’t come to our call. Absolutely brilliant. Oh, the electric wall unit is on constantly with no change to our electricity bill too. So in all honesty I can say this is a first class product, well done Dog Line!”

Helpful Report

Posted 4 years ago

“Very Highly Recommended. The sign was perfect in every aspect, fitted to our needs perfectly, thank you so much.”

Helpful Report

Posted 4 years ago

“These guys are great! This is the 3rd time I have purchased from The Dog Line & every time they have been so very helpful, I would highly recommend them:)”

The Dog Line 5 star review on 2nd June 2020

Helpful Report

Posted 4 years ago

“Was the best investment I've ever made, works like a dream on both my cats and my dog, customer service was 100%, very friendly, explained the way it works well.As my Dad said, if He hadn't seen it for himself he wouldn't have believed it!! Well worth it to keep your furry family members safe!!!”

Helpful Report

Posted 4 years ago

“Received a phone call before dispatching, very helpful, received item within a week, excellent service”

Helpful Report

Posted 4 years ago

“I had tried so many different things to keep my dog in, but nothing worked. The containment system from the dog line has been a saviour. The staff were amazing, knowledgeable and friendly. I was very impressed. Thank you!”

Helpful Report

Posted 4 years ago

“Thanks DogLine, even in Covid times the staff gave me the best options over the phone for my fur kids’ barking issues. The product was couriered same day! We are now a quieter house and happier calmer doggoes.”

The Dog Line 5 star review on 29th May 2020

Helpful Report

Posted 4 years ago

“The help from your customer service was excellent. The mini educator and collars for two dogs works very well so that my pups are much better regarding their barking. It helps when their play fights get too enthusiastic as well. I’m super happy with my purchase”

Helpful Report

Posted 4 years ago

“Great customer service and advice. Highly recommend The Dog Line. Thanks so much for your help. :)”

Helpful Report

Posted 4 years ago

“The customer support when I had an issue was fantastic. My dog line stopped working on the weekend and Colin was able to talk me through the troubleshooting process clearly over the phone. In the end the dog line was working perfectly, but the power point I was using was faulty! The line was easy to install, my previously escape-artist dog is safe and happy and I have peace of mind knowing the unit is of high quality and help is at hand if anything goes wrong. I definitely recommend this product and company.”

Helpful Report

Posted 4 years ago

“Website was easy to search through and compare items. Payment was easy to do. Kept getting emails on that updated me where my purches was and how long it would take. It was great. The product is exactly what I wanted and purchased. 5/5 for all round. My dog has stopped her barking by 80% and doesn't look uncomfortable in her collar. Thanks again guys.”

Helpful Report

Posted 4 years ago

“Easy ordering. Quick postage. Product as described. Thanks!”

Helpful Report

Posted 4 years ago

“Absolutely AMAZING customer service! Within 30 minutes our order was ready and I was able to collect - which was a relief as our training commenced 3 days but the ECollar I’d ordered online had gone MIA due to COVID. Can’t thank the staff at the dog line enough!”

The Dog Line 5 star review on 18th May 2020

Helpful Report

Posted 4 years ago

“Tried several times with the cheap blue wire which was a complete waste of time. Should of paid that little bit extra the first time round and saved my self 2 weekend work. Website was easy to follow and even in covid got a speedy delivery. Thanks”

Helpful Report

Posted 4 years ago

“Brilliant service fast delivery”

Helpful Report

Posted 4 years ago

“Great Company to deal with and a quick delivery of quality goods.”

Helpful Report

Posted 4 years ago

“Great Customer service. Colin gave great advise on which product to choose from for my dogs needs and the product was received within a few days of ordering.”

Helpful Report

Posted 4 years ago

The Dog Line is rated 4.9 based on 1,281 reviews