The Dog Line Reviews

Name: The Dog Line
Address: U2 / 41 Holder Way, Malaga, Perth, Western Australia
Rating: 4.89

4.9 Rating 1,281 Reviews

98 %

of reviewers recommend The Dog Line

4.9

Based on 1,281 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

About The Dog Line:

Since 2003, The Dog Line has been dedicated to helping dog owners tackle behavioral challenges and build stronger connections with their pets. What started as a personal mission to find a solution for my son’s dog has grown into a trusted resource for thousands of owners, offering safe and effective training tools like our Dog Line collars.

Visit Website

Phone:

1300 843 364

Email:

helpdesk@thedogline.com.au

Location:

U2 / 41 Holder Way,
Malaga,
Perth
Western Australia
6090

The Dog Line 5 star review on 20th February 2025

228

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Our little Jack Russell is a social butterfly and I think he has been rescued off the street by just about everyone in the neighbourhood!! Dog line has kept him safely on our property and reassured us that he is safe.”

The Dog Line 5 star review on 2nd October 2020

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Posted 4 years ago

“Great service with a follow up phone call and quick delivery of the anti barking collar. Early days but we’ve seen some real improvement in our dog’s behaviour already. Neighbourly relations will hopefully be restored....”

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Posted 4 years ago

“Very efficient and prompt delivery. Excellent service.”

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Posted 4 years ago

“Reasonably quick transport. The instructions were easy to follow but hard to read, minuscule print font. The device works as advertised, but the citronella spray doesn't seem to affect him. The device does spray a mist, I see his head shy away, for an instant, then its back to barking, regardless of the citronella. I'm trying to synchronise my use of verbal commands, the citronella device and a sonic device, to achieve the desired aim of barking as a warning, when needed, a single woof when alerting me, and not much other barking.”

The Dog Line 3 star review on 26th September 2020

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Posted 4 years ago

“Shipping took a while but the product came in perfect condition and at a nice price. Definitely will be ordering from them again”

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Posted 4 years ago

“Amazing service and incredible delivery time. First order was missing a part. I contacted The Dog Line and had a response within an hour and replacement on the way. I'm in a rural area in TAS so expected a delivery from WA to take three days at the least. Replacement arrived less than 24 hours later! No charge to me to return the other product. Seriously wowed by the customer service, product works as described.”

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Posted 4 years ago

“Always prompt service, and happy to answer any questions or concerns. The team also have a loss of advice for choosing the correct product for me and my dog”

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Posted 4 years ago

“Effficent ordering easy delivery prompt we done”

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Posted 4 years ago

“I could not be happier with the product or the amazing help I've received from Jack and Carmen. I can finally relax when the dogs are in the yard knowing I'm not about to have to hunt them down 😊”

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Posted 4 years ago

“Fast and friendly service. Quality product.”

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Posted 4 years ago

“Best thing ever , stopped my dog digging under our fence she is now staying right away from the fence, she had tried twice getting a hit and that's all it took. Best investment for peace of mind.”

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Posted 4 years ago

“I have had the dog line pet barrier 1200 electric fence for a year .. has been the best investment ever. I have surrounded our 2.5 acre property and my staffy is now able to roam freely. She used to go on the road and bring back road kill on a regular basis ... just such a relief to not have the worry of her getting out (gate always open as well) well worth the $”

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Posted 4 years ago

“My parcel has not arrived as yet..however a team member rang to let me know why the day..so appreciated”

The Dog Line 5 star review on 23rd September 2020

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Posted 4 years ago

“Oh Dog Line you have saved our sanity. Living in the bush our beloved canine spent more time barking at possums than we spent sleeping. Now, we all get a good nights slumber.”

The Dog Line 5 star review on 22nd September 2020

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Posted 4 years ago

“Complaints from the neighbours about our dog barking prompted research into bark collars. We had used one with some success on a previous dog and thought it would do the trick with our 9 month old German Shepherd. The Dog Line site was easy to navigate and delivery was prompt. Unfortunately our stubborn ( not so)little miss thinks its a joke. She yelps at a shock but continues to bark. It is hard to know if the intensity is increasing and she does not appear to associate the sting with the barking. Disappointed with the purchase. I hope other customers have better outcomes”

The Dog Line 3 star review on 21st September 2020

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Posted 4 years ago

“Very happy with the service and the fact my call was answered and help given first time .I have 3 rescue puppas one from RSPCA that was homed 4 times before he was 18 mths ,he's my rock my companion I have server issues due to certain circumstances ,also have a border collie from a dv situation she is not brain active from abuse my baby chase is a dingo that had 6 hrs before he was going to be out to sleep ,on a plane he was put from nth Queensland and I've had him since Jan ,he's gorgeous gentle and loving .I've had to buy and build alot because of him ( he's worth it ) he's my baby .”

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Posted 4 years ago

“worst customer service ever experienced. i was hung up on when i was telling Diklan over the phone that my dog was becoming aggressive with the electric collar on.”

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Posted 4 years ago

“The worst service I've ever seen. Dog line do not honour the 3 year warranty. The second collar i got from them broke and they refused to replace it.”

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Posted 4 years ago

“Initially I had a problem with my bark collar purchase and it did take way to long to receive, but once the business owner "Colin" heard about my problem he was quick to contact me and resolve the issue straight away. I am now happy that I purchased through "The Dog Line". Ken”

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Posted 4 years ago

“Kimba is a great guard dog! She protects our yard with great tenacity... however the neighbors do not appreciate that this comes with barking... Which also happens when dogs in neighborhoods miles away tell her that something is up... She barks a lot. Especially at the dogs next door through the fence... They have wonderful conversations, all day long. The neighbors REALLY don't like that... so we have been reported to the ranger a few times... This led me to researching anti-bark collars. I originally purchased a second hand dog-line collar. It worked wonders for a few months, and then I needed to have the battery changed. At which point my relationship with the company began. They are AMAZING! The collar I had bought was a very old model, but they changed the battery and provided wonderful, friendly and super fast customer service while they were at it! I bought a new model collar recently because the old one worked so well and I wanted that reliability again (It ran out of battery after about 3 years and so I figured it's time to spring for a new one). We can now hear the birds sing in the morning and I can focus on my uni lectures during the day because there is no constant incessant barking happening all day every day - THANK YOU THE DOG LINE!! :D”

The Dog Line 5 star review on 15th September 2020

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Posted 4 years ago

The Dog Line is rated 4.9 based on 1,281 reviews