The Dog Line Reviews

Name: The Dog Line
Address: U2 / 41 Holder Way, Malaga, Perth, Western Australia
Rating: 4.89

4.9 Rating 1,273 Reviews

98 %

of reviewers recommend The Dog Line

4.9

Based on 1,273 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

About The Dog Line:

Since 2003, The Dog Line has been dedicated to helping dog owners tackle behavioral challenges and build stronger connections with their pets. What started as a personal mission to find a solution for my son’s dog has grown into a trusted resource for thousands of owners, offering safe and effective training tools like our Dog Line collars.

Visit Website

Phone:

1300 843 364

Email:

helpdesk@thedogline.com.au

Location:

U2 / 41 Holder Way,
Malaga,
Perth
Western Australia
6090

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I could not be happier with the product or the amazing help I've received from Jack and Carmen. I can finally relax when the dogs are in the yard knowing I'm not about to have to hunt them down 😊”

Helpful Report

Posted 4 years ago

“Fast and friendly service. Quality product.”

Helpful Report

Posted 4 years ago

“Best thing ever , stopped my dog digging under our fence she is now staying right away from the fence, she had tried twice getting a hit and that's all it took. Best investment for peace of mind.”

Helpful Report

Posted 4 years ago

“I have had the dog line pet barrier 1200 electric fence for a year .. has been the best investment ever. I have surrounded our 2.5 acre property and my staffy is now able to roam freely. She used to go on the road and bring back road kill on a regular basis ... just such a relief to not have the worry of her getting out (gate always open as well) well worth the $”

Helpful Report

Posted 4 years ago

“My parcel has not arrived as yet..however a team member rang to let me know why the day..so appreciated”

The Dog Line 5 star review on 23rd September 2020

Helpful Report

Posted 4 years ago

“Oh Dog Line you have saved our sanity. Living in the bush our beloved canine spent more time barking at possums than we spent sleeping. Now, we all get a good nights slumber.”

The Dog Line 5 star review on 22nd September 2020

Helpful Report

Posted 4 years ago

“Complaints from the neighbours about our dog barking prompted research into bark collars. We had used one with some success on a previous dog and thought it would do the trick with our 9 month old German Shepherd. The Dog Line site was easy to navigate and delivery was prompt. Unfortunately our stubborn ( not so)little miss thinks its a joke. She yelps at a shock but continues to bark. It is hard to know if the intensity is increasing and she does not appear to associate the sting with the barking. Disappointed with the purchase. I hope other customers have better outcomes”

The Dog Line 3 star review on 21st September 2020

Helpful Report

Posted 4 years ago

“Very happy with the service and the fact my call was answered and help given first time .I have 3 rescue puppas one from RSPCA that was homed 4 times before he was 18 mths ,he's my rock my companion I have server issues due to certain circumstances ,also have a border collie from a dv situation she is not brain active from abuse my baby chase is a dingo that had 6 hrs before he was going to be out to sleep ,on a plane he was put from nth Queensland and I've had him since Jan ,he's gorgeous gentle and loving .I've had to buy and build alot because of him ( he's worth it ) he's my baby .”

Helpful Report

Posted 4 years ago

“worst customer service ever experienced. i was hung up on when i was telling Diklan over the phone that my dog was becoming aggressive with the electric collar on.”

Helpful Report

Posted 4 years ago

“The worst service I've ever seen. Dog line do not honour the 3 year warranty. The second collar i got from them broke and they refused to replace it.”

Helpful Report

Posted 4 years ago

“Initially I had a problem with my bark collar purchase and it did take way to long to receive, but once the business owner "Colin" heard about my problem he was quick to contact me and resolve the issue straight away. I am now happy that I purchased through "The Dog Line". Ken”

Helpful Report

Posted 4 years ago

“Kimba is a great guard dog! She protects our yard with great tenacity... however the neighbors do not appreciate that this comes with barking... Which also happens when dogs in neighborhoods miles away tell her that something is up... She barks a lot. Especially at the dogs next door through the fence... They have wonderful conversations, all day long. The neighbors REALLY don't like that... so we have been reported to the ranger a few times... This led me to researching anti-bark collars. I originally purchased a second hand dog-line collar. It worked wonders for a few months, and then I needed to have the battery changed. At which point my relationship with the company began. They are AMAZING! The collar I had bought was a very old model, but they changed the battery and provided wonderful, friendly and super fast customer service while they were at it! I bought a new model collar recently because the old one worked so well and I wanted that reliability again (It ran out of battery after about 3 years and so I figured it's time to spring for a new one). We can now hear the birds sing in the morning and I can focus on my uni lectures during the day because there is no constant incessant barking happening all day every day - THANK YOU THE DOG LINE!! :D”

The Dog Line 5 star review on 15th September 2020

Helpful Report

Posted 4 years ago

“Perfect products. Super fast delivery. Thank you.”

Helpful Report

Posted 4 years ago

“Great service, and product work very well. Will definitely be buying from here again in the near future 😃”

The Dog Line 5 star review on 4th September 2020

Helpful Report

Posted 4 years ago

“Quick and easy online purchase with fast delivery. Purchased to keep my two adventurous Bengals safe inside the fence.”

Helpful Report

Posted 4 years ago

“Good selection. Good price. Quick delivery. Happy with this company.”

Helpful Report

Posted 4 years ago

“Yes it worked straight away though third day she managed to chew it right off.”

Helpful Report

Posted 4 years ago

“Amazing collars and very effective on persistent barker. Definitely recommend this petsafe collar over the useless ones in the pet shops.”

Helpful Report

Posted 4 years ago

“We love our Dog Line fence as not only does it keep our dogs away from the fence, it also protects my gardens and helps the Postie put mail in our letterbox. Best fence dog owners can have. If someone opens your gate to let your dogs out, they won't succeed as our dogs stay in their yard. Thank you Dog Line Fence.”

Helpful Report

Posted 4 years ago

“Great product. Easy to use and very effective. This is our 2nd purchase, as the first one eventually wore off due to our frequent visit to the beach. As we live in a remote area, it is a piece of mind not to lose our dog by chasing kangaroos/wallabies. The company - The Dog Line is very efficient, polite and no problems. Thank you!”

Helpful Report

Posted 4 years ago

The Dog Line is rated 4.9 based on 1,273 reviews