The Dog Line Reviews

Name: The Dog Line
Address: U2 / 41 Holder Way, Malaga, Perth, Western Australia
Rating: 4.89

4.9 Rating 1,273 Reviews

98 %

of reviewers recommend The Dog Line

4.9

Based on 1,273 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

About The Dog Line:

Since 2003, The Dog Line has been dedicated to helping dog owners tackle behavioral challenges and build stronger connections with their pets. What started as a personal mission to find a solution for my son’s dog has grown into a trusted resource for thousands of owners, offering safe and effective training tools like our Dog Line collars.

Visit Website

Phone:

1300 843 364

Email:

helpdesk@thedogline.com.au

Location:

U2 / 41 Holder Way,
Malaga,
Perth
Western Australia
6090

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very quick to send product”

Helpful Report

Posted 1 year ago

“Thanks, You have changed my Life and My neighbour's life too. After 6 months of screaming at the dogs every time they barked just to satisfy the neighbours, I resented the dogs and had no time for them. Within one hour of putting on the Barking Dog Training Collar, we had peace again, no more sleepless nights, no more angry neighbours, and I actually found myself kicking the ball again and patting the dogs rather than just yelling at them. They are much happier, too, sleeping more and not being yelled at. Thanks so much, you have changed my life!”

The Dog Line 5 star review on 4th June 2023

Helpful Report

Posted 1 year ago

“While looking at your Website I phoned the 1300 number and spoke to Jess, she was extremely knowledgeable about the Bark Collars and this helped me decide which type to purchase. When I made the purchase I paid extra for the Express Post option. I completed the order with Jess at about 1.00pm, the courier pulled up to the house at 10.00am the next day. I live in a rural area about 30klm's outside of Cairns and the order had been posted in Perth. I do quite a lot of online shopping and I have NEVER received a parcel so quickly. Well done Dog Line. Awesome service.”

Helpful Report

Posted 1 year ago

“I needed some upgrades and maintenance on my dog fence, Colin installed the original a few years ago, and true to form he was on the job promptly and had the work completed and my fence fully operational the same day. Great product, great results, and great service from Colin and his team. Thanks again.”

Helpful Report

Posted 1 year ago

“thank u it works good he is a lot better now happy with it”

Helpful Report

Posted 1 year ago

“Great service great product thank you”

Helpful Report

Posted 1 year ago

“Excellent service.”

The Dog Line 5 star review on 19th May 2023

Helpful Report

Posted 1 year ago

“Wow! It’s not very often you get such quick efficient service. The team at the Dog Line were so helpful and knowledgeable with their products and helped us so much with our adorable - but barking dog. Thanks so much! Highly recommend”

The Dog Line 5 star review on 16th May 2023

Helpful Report

Posted 1 year ago

“Fabulous service, friendly staff, happy to talk out of business hours. We have a property backing onto a golf course where there are lots of kangaroos. Our dog would bark uncontrollably when they came near the fence, and we had tried many methods to calm her and stop her barking. The Dogline listened to our needs and gave us great suggestions to fix the problem. Now we can enjoy the serenity and the kangaroos come up and are no longer scared away.”

Helpful Report

Posted 1 year ago

“Awesome company to deal with - Colin was extremely helpful and knowledgeable in the products. Highly recommend The Dog Line”

Helpful Report

Posted 1 year ago

“Finally a product that gives me peace of mind knowing that my Bella is safe! The staff were really helpful in finding me the correct system that suited my property and all the training assistance I needed. Highly recommend for anybody looking at keeping their fur baby safe !”

Helpful Report

Posted 1 year ago

“Amazing product!! Has saved my dogs and my sanity - absolute life saver! Highly recommend! And the customer service is exceptional from Jess and the team!!”

Helpful Report

Posted 1 year ago

“Hi. Thank you so much for a great transaction abs speedy delivery. Love the collar and works great in our little barker”

Helpful Report

Posted 1 year ago

“Ordered an expensive barking collar from TheDogLine and it had never arrived and even have the tracking from AusPost to approve of this. Been stuffed around so much by this company, they have told me about 5 times probably even more about then giving me a refund and it has never ever happened and it’s been about a month. They’ve told me that they have opened a investigation with AusPost and if they don’t get a response from them by 8th of may they will refund me. It’s now 14th of May and they still refuse to give me a refund and i keep getting stuffed around”

Helpful Report

Posted 1 year ago

Hi Lucas. I have had a look in to your case as well. The item was indeed sent by us... however the package has only today been confirmed as lost by Australia Post. I notice that you took up the offer of Free shipping when you filled in the Check out form. We also subsidised Insurance, against L:oss or Damage at a very reasonable rate. I notice that you did not take up the offer to insure the package in transit. We are unable to cover items lost in post unless insurance is taken up on check out. You may need to approach Australia Post regarding the lost package. Regards Colin

Posted 1 year ago

“Easy company to order from and quick order arrival.”

Helpful Report

Posted 1 year ago

“I've waited almost 6 weeks for my item and the company didn't deliver my item. It was lost by Australia post. They will not replace the item and they will not give me a refund. $366 down the drain, this is nothing short of THEFT and FRAUD. I would NEVER do this to a customer. Disgraceful.”

Helpful Report

Posted 1 year ago

Hi Caitlyn. Very sorry that you feel that way. As you mentioned your product was lost by Australia post. We did hold up our end of the bargain and sent it via Trackable post (which is the FREE Shipping you wanted) You mentioned in your email to us that you have previously had parcels lost by AU Post quite often Yet. You did not select to pay $8 Insurance to cover the item in case of loss or damage. We have done everything in our power to assist. It is something that you need to discuss with AU post. We will send a copy of your emails and tracking evidence to PayPal as I don’t feel it is reasonable for us to cover the loss. We are not required to. So sorry about the lost item. But we can’t afford to cover items lost by AU post. Which is why we offer Insurance as an option. Regards Colin.

Posted 1 year ago

“I ordered online, tracking was efficient, email updates on point and received quickly as prompted. Very impressed with the service.”

The Dog Line 5 star review on 3rd May 2023

Helpful Report

Posted 1 year ago

“Came quickly and great to deal with!”

Helpful Report

Posted 1 year ago

“The products and the service are always excellent. The search facility on the website needs work. Very hard to search and find the product one wishes to buy.”

Helpful Report

Posted 1 year ago

“Living on a rural property beside a railway line, it is challenging to allow our dogs freedom and keep them safe. We unfortunately lost two dogs to trains which was heartbreaking. This left us very hesitant to have more dogs. After adding two pups a couple of years ago a friend told us about The Dog Line. We’ve never looked back. After set up and training the dogs it has been the best thing we ever did; our only regret is that we didn’t know about it earlier! Ensuring dogs are contained on a rural property can be very stressful and The Dog Line has certainly given us peace of mind. Value for money? You bet! And we have just purchased a third collar for a new pup. Thanks The Dog Line.”

Helpful Report

Posted 1 year ago

The Dog Line is rated 4.9 based on 1,273 reviews