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The ECU Pro Reviews

4.9 Rating 2,553 Reviews

97 %

of reviewers recommend The ECU Pro

Company Reviews

Product Reviews

4.9

Based on 2,553 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

The ECU Pro 5 star review on 3rd December 2024

The ECU Pro 5 star review on 1st December 2024

The ECU Pro 5 star review on 19th November 2024

Chris Katsoufis

The ECU Pro 5 star review on 2nd November 2024

The ECU Pro 5 star review on 28th September 2024

The ECU Pro 5 star review on 21st September 2024

The ECU Pro 5 star review on 13th September 2024

Enrique Vasquez

76

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Tested and returned in a week.”

Helpful Report

(The ECU Pro) - Posted 4 months ago

“Once part arrived, they performed test and diagnosed quickly (within a couple of days). They sent me a video showing that the new part worked correctly on their test vehicle, also showed the diagnostic computer coming up clean (no codes) on replacement part. There was a bit of delay getting the replacement mailed out due to the billing department creating the invoice but forgetting to send it to me. I had to call and find out what was going on. After calling, the billing department immediately emailed me the invoice. After that was squared away the replacement shipped immediately. Technicians were excellent. I highly recommend.”

Helpful Report

(The ECU Pro) - Posted 4 months ago

“The process what straight forward. Sent my cas and ecu in to get repaired and once it was complete they sent it back. Appreciated the video they sent me to show that my cry was repaired and working correctly. Will definitely be using them again if needed!”

Helpful Report

(The ECU Pro) - Posted 4 months ago

“I spent months chasing a "gremlin" in my 2014 M235i's DME before finally deciding to send it to The ECU Pro. Beginning with testing, their Team was able to replicate the trouble code I was receiving. Once identified, they attempted physical repairs to the circuitry, as well as software patches to defeat my "gremlin". Unfortunately, my DME was not able to be repaired. While this was a disappointing result, it certainly saved me time and frustration from further attempts to fix it myself. I ultimately had to purchase a cloned, replacement DME, which is (so far) working flawlessly. I highly recommend The ECU Pro to DIY'ers and weekend mechanics like myself. I'm awarding 4 stars out of 5 due to communication issues that occurred during my DME's service. I believe The ECU Pro was experiencing email server issues so there were longer than desired periods when I did not receive any status updates. Once The ECU Pro realized that this was a problem, my Service Rep contacted me using their personal email, which was very appreciated. They also went out of their way to quickly complete my project once the communication issues were resolved.”

Helpful Report

(The ECU Pro) - Posted 4 months ago

“The ECU PRO repaired the FRM in my 2011 BMW 328i. Their service was quick and the FRM was 100% plug and play with all features functioning correctly. Their reinstallation instructions recommended installing the FRM with the battery fully charged and connected! This was contrary to what I had heard before so I called to discuss their procedure. The tech was great and explained in detail their reasoning. I would highly recommend the ECU PRO.”

Helpful Report

(The ECU Pro) - Posted 4 months ago

“Working with ECU pro was a pleasure everyone was involved were helpful and professional. The only downside wasn't their fault, FEDEX didn't deliver in 2 days it took a week even though the package was clearly marked 2day ship.”

Helpful Report

(The ECU Pro) - Posted 4 months ago

“They helped me with my ECU issue. Got a new Footwell Module and fixed my BMW!!! Worsk great. Thank you.”

Helpful Report

(The ECU Pro) - Posted 4 months ago

“The process was quick and effective. Easy plug and play”

Helpful Report

(The ECU Pro) - Posted 4 months ago

“Ecu pro originally dropped the ball on my cpc. But they replaced mine with another one until they can finished repair so that I can continue working. I appreciate that.”

Helpful Report

(The ECU Pro) - Posted 4 months ago

“Excellent customer service, and extremely helpful!”

Helpful Report

Posted 4 months ago

“We are a European repair shop that has used and will continue to use ECU Pro. They are honest and extremely helpful in every situation we have had with them. Have sent in modules that were ok and they were honest and helped us pinpoint where our concern was coming from. They could have easily just said it was bad and charged us but they didn’t. I would extremely recommend ECU Pro.”

Helpful Report

(The ECU Pro) - Posted 4 months ago

“The service was great with a quick turnaround. Got it back the next week. Functions just like it should without having to program the footwell module.”

Helpful Report

(The ECU Pro) - Posted 4 months ago

“Got my CPC4 back a day before anticipated because I needed it and they helped me out throughout the complete process of me sending it in and also updating me from the moment they recieved it until the day I got it in my front door , great communication and very professional.”

Helpful Report

(The ECU Pro) - Posted 4 months ago

“Received and installed replacement ECU/DME computer, it has been 2 weeks now and the car has been working great. Will definitely recommend ECU for any testing of DME / ECU issues.”

Helpful Report

(The ECU Pro) - Posted 4 months ago

“The support was great, the package came back very quickly and was installed right away. My windows would not go up, doors wouldn’t lock, and the lights would not turn on, but this fixed all my error codes and issues that I had.”

The ECU Pro 5 star review on 4th September 2024

Helpful Report

(The ECU Pro) - Posted 4 months ago

“Service was fast and they informed me every step of the way thank you”

Helpful Report

(The ECU Pro) - Posted 4 months ago

“These guys are quick and professional. Computer had valtronic problems some companies said they didn't want to deal with it, They handled it and repaired it. Awesome team”

Helpful Report

(The ECU Pro) - Posted 4 months ago

“ECU technicians answered all questions before continuing the processing of replacing my ECU. Very professional. I'd recommend to all owners that are looking to test or repair their ECU/DME's. Thank you,”

Helpful Report

(The ECU Pro) - Posted 4 months ago

“The ECU Pro team has done a great job staying in touch and working with me.”

Helpful Report

(The ECU Pro) - Posted 4 months ago

“My 3 series BMW lost all power to windows, lights, and automatic fold in mirrors. The dealer would have charged me over $1300.00 for the floor module. Ecu had it fixed in one day and shipped out to me immediately. I recommend their service very professional and they saved me $1,000.00. Thank you!”

Helpful Report

(The ECU Pro) - Posted 4 months ago

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The ECU Pro is rated 4.9 based on 2,553 reviews