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The ECU Pro Reviews

4.9 Rating 2,880 Reviews
97 %
of reviewers recommend The ECU Pro
Company Reviews Product Reviews
411
 Metrics
4.9
Based on 2,880 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Next Day
On-time Delivery
99%
Accurate And Undamaged Orders
97%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Returns & Refunds
Returns Process
Easy
Read The ECU Pro Reviews
Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Cooper Eastham
Verified Buyer
“Great experience overall. They diagnosed my issue, repaired the unit and explained the failure afterwards. Hopefully don’t need to come back in the future but I can rest assured these guys are there for ECU rescues if need be.”
Helpful Report
(The ECU Pro) - Posted 6 months ago
LOUIS FERRARI III
Verified Buyer
“The personal at ECU Pro were very helpful on the phone discussing my problem. Also the time from shipping the part to getting it back was fast.”
Helpful Report
(The ECU Pro) - Posted 7 months ago
Laurie Dicks
Verified Buyer
“Sent in all my items plus a key for my BMW. Mind you this was an Amazon key. They even put a BMW sticker on it. But the real winner was I plugged it all back in and it fired up the first time!!!!!”
The ECU Pro 5 star review on 21st September 2024
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(The ECU Pro) - Posted 7 months ago
Andrea Whelan
Verified Buyer
“Very professional and helpful.”
Helpful Report
(The ECU Pro) - Posted 7 months ago
Anonymous
Verified Buyer
“I didn’t think it was real but they did what they advertised”
Helpful Report
(The ECU Pro) - Posted 7 months ago
Phillip Atkins
Verified Buyer
“Well, except for the length of time it took and the lack of communication, the experience was good. We sent in a customer's ECM for testing and to see if it was repairable. The website states a total turnaround time of 10 days maximum. However, it was more than 3 weeks before it was finally determined that the ECM was not repairable, we requested a new one (reman, programmed from the original one), and received it back (almost a month total). Our customer was NOT pleased that it took so long. When we received the replacement unit, it was layered thickly with dust, looked like it had been sitting unpackaged on a shelf somewhere for a couple of years. We had to clean the unit before we could take it and install it in our customer's truck. However, since it has been installed, it seems to be working properly so far. I had to constantly contact the company to get updates on the progress, and they were not always responsive. This was our first time using this company, and I'm not sure we will use them again unless the situation does not warrant needing the ECM repaired and/or replaced in a timely fashion. I used email AND telephone to communicate with the company. They sometimes responded within 24 hours, sometimes not at all. I wouldn't use this company if you are in a hurry for something.”
Helpful Report
(The ECU Pro) - Posted 7 months ago
Brandon Corkery
Verified Buyer
“The ECU Pro was able to fix my CAS module after a ground cable broke on a 2010 X5 and the customer jumped the car multiple times eventually causing it to fry a chip. I originally paid to have it replaced and upon inspection they suggested we could repair it for half the cost, once fixed and installed the X5 fired right up! Thanks again, will definitely choose you guys in the future for any work I need done!”
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(The ECU Pro) - Posted 7 months ago
Anonymous
Verified Buyer
“Incredibly fast service. I mailed my FRM module Monday morning, and they had it fixed by Tuesday afternoon.”
Helpful Report
(The ECU Pro) - Posted 7 months ago
Joey Belletiere
Verified Buyer
“Very great to work with great customer service fast working”
Helpful Report
Posted 7 months ago
Dave Dettmann
Verified Buyer
“Sent my engine ecu to ECU pros and they tested it and returned it in a very timely manner. Great proof of operation of my ecu by sending a video of it powering another car similar to mine. Nice touch.”
Helpful Report
(The ECU Pro) - Posted 7 months ago
FU TIAN
Verified Buyer
“David from the ECU Pro is very helpfull and nice person. The ECU Pro did great job and also sent me a video of the module running in a testing car, which is very helpfull. Good job,”
Helpful Report
(The ECU Pro) - Posted 7 months ago
Lindsey Mayer
Verified Buyer
“These guys were so wonderful to work with. As a clueless woman, they were able to help me locate all parts that were required to be sent in. They even sent me a custom video. Thanks again”
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(The ECU Pro) - Posted 7 months ago
Avery Barnes
Verified Buyer
“great work and timely return”
Helpful Report
Posted 7 months ago
Anonymous
Verified Buyer
“Really great and quick turnaround”
Helpful Report
(The ECU Pro) - Posted 7 months ago
Odom Nov
Verified Buyer
“Great fast service! I followed my tracking history when sending the module to them. I saw it got delivered and in about an hour later they notified me that the module was fixed and already being shipped out to me! I received the module a couple days later and then I installed it back into my car with no issues. Would highly recommend!”
Helpful Report
(The ECU Pro) - Posted 7 months ago
Zulema Ribera
Verified Buyer
“Very honest people, good communication and fast shipping. My 2012 mini cooper now is running like new! Thank you very much! Pablo Ribera”
Helpful Report
(The ECU Pro) - Posted 7 months ago
Scott Whitney
Verified Buyer
“Excellent work provided, Stalling at idle issues were fixed”
Helpful Report
(The ECU Pro) - Posted 7 months ago
Michele Wright
Verified Buyer
“I was very happy to find “The ECU Pro”! They were very helpful and prompt getting it reprogrammed and get it back to me😊 I will definitely use them again if I need them in the future!”
Helpful Report
(The ECU Pro) - Posted 7 months ago
Mark Lounsberry Jr
Verified Buyer
“They provide a great service and the process is fine tuned for a headache free experience. I will be using them again as needed thanks again”
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(The ECU Pro) - Posted 7 months ago
Justin Smith
Verified Buyer
“Super easy and hassle free. Bought a BMW that needed the FRM module "reprogrammed" or whatever it is they do to it. Filled out their work order to the best of my ability( not knowing much about the car) sent them the FRM module on a Monday, took 3 days to get there, had it back on Friday, completely fixed and solved all of my cars issues. Highly recommend!”
Helpful Report
(The ECU Pro) - Posted 7 months ago
The ECU Pro is rated 4.9 based on 2,880 reviews
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