The Fire Alarm Supplier Reviews

Name: The Fire Alarm Supplier
Rating: 4.82

4.8 Rating 207 Reviews

96 %

of reviewers recommend The Fire Alarm Supplier

4.8

Based on 207 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour

About The Fire Alarm Supplier:

The Fire Alarm Supplier provides you with the best brands and outstanding customer service. We only work with brand new products and we also offer you a 1-year warranty for all commercial fire alarm systems, including a 30-day money-back guarantee (check our refund policy for more details). See some of our products below or contact The Fire Alarm Supplier to find the perfect solution for your fire alarm project.

Visit Website

Phone:

(302) 444-0801

Email:

info@thefirealarmsupplier.com

Location:

124 Broadkill Rd, Suite #600 Milton, DE
DE 19968

The Fire Alarm Supplier 5 star review on 26th October 2021

Mike Digiorgio

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“amazing service, both before and after receiving product! will definitely be purchasing more here!”

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Posted 10 months ago

“Although the parts were not originally an hand, the order ultimately arrived ahead of schedule and in good shape”

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Posted 10 months ago

“Ordered a discontinued GWFCI smoke, quick shipping. Part worked as it should”

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Posted 11 months ago

“Had just what I needed, fast shipping.”

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Posted 11 months ago

“Easy to order and parts arrived quickly.”

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Posted 11 months ago

“I ordered parts last week and chose 2 day shipping. I am still waiting on the parts to arrive.”

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Posted 11 months ago

Hello David, We apologize for any inconvenience this situation has caused. We shipped your order on the same day it came in, but it seems that Fedex lost your package. We shipped another one under 1Z58079W0130089777 (as a Next Day) and I believe you received this new package. UPS is still under investigation about the first package. If you need anything else, please let us know.

Posted 11 months ago

“I appreciate the quick and accurate response to my order. It was easy to order online, the checkout was quick and the product arrived when expected in perfect condition. Thank you!”

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Posted 11 months ago

“The only thing that I had an easy time with this site was ordering online and that you had the item in stock. I wasn't happy that they felt it necessary to contact me and confirm that I was the person who ordered the part. Nor was I happy when they called my cell phone and didn't leave a message to contact them. When I called back the person on the other end hung up, maybe it was due to bad service. But when I called the Delaware number the automated machine asked me to pick a number. The extension ring and ring and ring. I hung up and called back various times to try and get a person, it took some time until I got someone to talk to. I wouldn't use this company again for these reasons”

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Posted 11 months ago

Hello Timothy, We apologize for any frustrating experience you might have had once trying to contact us. You can be sure we are looking into it and working on fixing this problem as soon as possible. I see that your order was delivered last Wednesday, I hope it was everything ok with the package. If there is anything else we can do, please let us know.

Posted 11 months ago

“Easy to find the product I was looking for, easy to checkout and very fast shipping.”

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Posted 11 months ago

Glad to hear it, David! We're always happy to help. Thank you for your review!

Posted 11 months ago

“Great service. Quick shipping. Will use again.”

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Posted 1 year ago

“Not very happy with your customer service dept, been trying for over two weeks to get an RMA via phone calls and e-mails with zero response.”

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Posted 1 year ago

Hello John, Thank you for your contact. We received an email from you yesterday, mentioning the need to return some material and we apologize for the delay to get back to you. A Customer Success representative already got back to you today with all the information you need to proceed. We haven't identified any contact from you before yesterday, but I'm sure we'll be able to figure this out as soon as possible. If you have any questions, you can give us a call any time: (302) 444 0801 EXT 224.

Posted 1 year ago

“I bought some FA devices from here. The service is remarkable and they delievery fast. I highly recomended it!”

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Posted 1 year ago

“Had exactly what I was looking for and easy to order.”

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Posted 1 year ago

“Pruduct on tme as described”

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Posted 1 year ago

“The item was received promptly. When I called in the customer service was great. The employee was very knowledgeable and friendly. Can't wait to do more business.”

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Posted 1 year ago

“received part as described in a timely manner, thanks”

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Posted 1 year ago

“I don't know how you do it, but when we're looking for hard-to-find parts, you always come through. Good job.”

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Posted 2 years ago

“Absolutely horrible experience and horrible customer service. Will never use again and definitely would not recommend purchasing anything from them.”

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Posted 2 years ago

Hello Frank, We definitely apologize for the frustrating experience you've had with The Fire Alarm Supplier. I see we authorized the return of your items and we agreed to proceed with the refund for it once we received them back. I'll contact you again tomorrow, so we can discuss this situation and find a better alternative.

Posted 2 years ago

Hello Frank, We’ve tried to contact you (by phone and email) but unfortunately, we haven’t been able to reach you. As stated in our initial conversation and reiterated now, we are willing to proceed with the full refund for your order, but we’ll need the product back. If you encountered any problems while returning it to us, please let us know.

Posted 2 years ago

“fast delivery good pricing but still waiting for recept emailed for upgraded shipping costs”

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Posted 2 years ago

“Easy order placement, and we were able to expedite orders to receive next day to help replace compromised fire alarm units! Thank you!”

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Posted 2 years ago

The Fire Alarm Supplier is rated 4.8 based on 207 reviews