The Garden Fragrance Company Reviews

Name: The Garden Fragrance Company
Rating: 4.79

4.8 Rating 2,086 Reviews

96 %

of reviewers recommend The Garden Fragrance Company

Company Reviews

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Metrics

4.8

Based on 2,086 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email
Queries Resolved In	Under An Hour

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Phone:

01543418546

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The Garden Fragrance Company 5 star review on 17th February 2021

Brian Barnard

The Garden Fragrance Company 5 star review on 31st January 2021

Christine Dawson-de-camps

The Garden Fragrance Company 5 star review on 28th January 2021

Anonymous

Anonymous // 01/01/2019

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“I have now received 2 orders from this company. Both arrived promptly & I am very pleased with the items received. One is for a birthday present & I know the Inis handcream will be happily accepted. The other 2 items I have bought towards Christmas gifts & they seem to be fine. I have looked through their catalogue & there are some lovely things which may come in for future gifts.”

Helpful Report

Posted 5 years ago

Thanks for the kind words Helen, glad to hear you have been pleased with our service and your goods. It's never too early to start your Christmas shopping and if you check out our Sale section you can find some great bargains! We update our product ranges and Sale section every 8 weeks so be sure to visit us again soon. Thanks, Graham.

Posted 5 years ago

“Great quality goods worth paying that little extra for. Not just making terrific gifts but lovely to treat myself to that extra bit of luxury.”

Helpful Report

Posted 5 years ago

Thanks for the lovely review Joan. You have actually summed up our business really well, we aim to offer quality goods that are both ideal for gifts and also great to treat yourself with once in a while....we all deserve a treat! Hope you will be back to shop with us again soon. Thanks, Graham

Posted 5 years ago

“Sent for my regular order of O'Keeffes hand cream and foot cream, plus two lovely soaps reduced because they were Christmassy. Pleased as ever with my order and its prompt delivery.”

Helpful Report

Posted 5 years ago

Thanks for your kind words Pamela. Great to hear from a regular customer, that you are pleased with your order and our service. It's never too early to start a bit of Christmas shopping...especially if it's a bargain! Thanks, Graham

Posted 5 years ago

“bought diffusers, they have minimal perfume, I would have preferred something more pronounced and longer lasting.”

Helpful Report

Posted 5 years ago

Hi Jana, Sorry to hear that you are not entirely satisfied with your diffusers. If you would like a refund or to swap them for a different fragrance, you can return them (if in original boxes and unused) and we will sort this out for you. Some fragrances are a lot stronger than others, the fresh linen ones I am guessing are the ones you are referring to, they are probably one of the more subtle smells from the range. I see that you have purchased a fair number of diffusers from us in the past and so I'm hoping that this won't put you off from ordering with us again. Thanks for the feedback, Graham.

Posted 5 years ago

“I was disappointed that the item did not arrive by Royal Mail bu after contact with garden fragrance co one was forwarded by recorded and I received it the next day”

Helpful Report

Posted 5 years ago

Hi Diane, I hope the contact with our customer service team was able to assure you of your parcel's whereabouts. We use both Royal Mail and My Hermes to deliver parcels and it depends on their size/weight as to which company they go with. By utilising the most cost effective delivery services we can continue to offer such great value postage rates - just £1.99 no matter how much you spend. Thanks, Graham.

Posted 5 years ago

“Absolutely fabulous handkerchiefs.Really soft and so pretty”

Helpful Report

Posted 5 years ago

Hi Rod, Thanks for the lovely review. Our hankies are very popular, it's not so easy to find them on the High Street now! They are lovely quality so I'm glad to hear that you are happy with them. You will know where to come when you need some more! Thanks, Graham.

Posted 5 years ago

“Price was soooo good. Delivery outstanding... Wow how can you do this?? AMAZING... thank you very much....xxx”

Helpful Report

Posted 5 years ago

Hi Jill Thanks so much for your kind words...hope you enjoy the Eau de Toilette, it smells really lovely. We have other fragrances available too at the same price - they are only on offer for a limited time though. Come back and order from us again soon, delivery is only £1.99 and we dispatch order on a same day or next day basis so you get your goods as soon as possible. Thanks, Graham.

Posted 5 years ago

“No fuss, no drama just very good service”

Helpful Report

Posted 5 years ago

Thanks very much for the 5 star review - glad to hear your order was hassle-free, as it should be. Enjoy your Inis Shower Gels, they are lovely. Thanks Graham.

Posted 5 years ago

“I am so ;pleased with your products, and your excellent delivery service ,the parcel always turns up on time , and the postman always has a nice smile and have a chat, and i have never been disappointed with your products..”

Helpful Report

Posted 5 years ago

Hi Eric Thanks for the kind words in your review. It's great to know that regular customers as yourself are happy with our service and our products. Our warehouse do a great job getting orders out either same day/next day so they arrive with you as soon as possible. It sounds like you have a lovely Postman too! We look forward to your next order. Thanks, Graham.

Posted 5 years ago

“The web site is very clear and simple to use. My parcel was well wrapped and arrived within a couple of day, and unlike some companies, the postage charge was minuscule. Thank you.”

Helpful Report

Posted 5 years ago

Hi Lynn Thanks for the great review. We don't like to charge excessive postage costs but feel £1.99 is very reasonable, which our customers (like you) agree with. We will pass on your kind comments to our web team and warehouse who do a great job. Hope you will be back to order from us again soon! Thanks, Graham.

Posted 5 years ago

“Am pleased with my purchase however, if I had needed as a gift, the box was a little squashed on arrival but fine for my use.”

Helpful Report

Posted 5 years ago

Hi Jan, Thanks for the review. Sorry to hear that one of your items had a slightly squashed box. We do pack our parcels well, but occasionally a parcel may have a particularly bumpy ride which can cause slightly squashed boxes. Of course, if you ever experience this again and it is for a gift, just give us a call and we can replace the item for you. Thanks, Graham.

Posted 5 years ago

“I was very happy with everything I ordered. Goods were well packed, and delivery excellent. I shall definitely be ordering from you again.”

Helpful Report

Posted 5 years ago

Hi Rita, Thanks for your lovely review. Its great to know customers are happy with our service, especially regular customers like yourself. We look forward to receiving your next order. Our website is updated every 8 weeks with new fragrances so it's worth checking back regularly. Thanks Graham.

Posted 5 years ago

“Prompt delivery, and this particular product is so good I've ordered 3 more! Thank you very much.”

Helpful Report

Posted 5 years ago

Thanks for the lovely review. It's great when you find a new product that you love, good idea to stock up! We are always adding new products to the website so come back again soon to have a browse at what we have to offer. Thanks, Graham.

Posted 5 years ago

“have used this company awhile and always was satisfied. The packaging is really good so nothing is broken be it dusting powder or scent. excellent company.”

Helpful Report

Posted 5 years ago

Thanks for the great review you have left us. We will be sure to pass on your comments to the warehouse about the packaging. We have just added new products onto our website, along with an updated Sale section so visit us again soon. Thanks, Graham.

Posted 5 years ago

“Delighted with my purchase, excellent service. Would highly recommend”

Helpful Report

Posted 5 years ago

Hi Sharon, Thanks for the kind review. I'm guessing you are a keen puzzler, in which case you should check back regularly as we update our jigsaw range every 8 weeks and we also always have jigsaws in our sale section too. Thanks, Graham.

Posted 5 years ago

“Fantastic customer service”

Helpful Report

Posted 5 years ago

Thanks for your kind review. We will be sure to pass on feedback to our customer service team. Hopefully you will be back to shop with us again soon! Thanks Graham.

Posted 5 years ago

“I was very pleased with the products from The Garden Fragrance Company. I ordered their own brand lavender hand and body lotion and hand wash. They smell lovely. These and other products arrived within a week of ordering.”

Helpful Report

Posted 5 years ago

Thanks for the lovely review. Our lavender range is very popular, it's slightly cheaper than other brands but the quality is the same. The lavender we use comes from fields in the Cotswolds and it smells divine. Hope you will come back to try more of our own brand products soon. Thanks. Graham.

Posted 5 years ago

“Bought Sweet Pea and Honeysuckle scented sachets. Very pleased with product, great for airing cupboard, cloakrooms, luggage, numerous uses.Fresh floral scent.”

Helpful Report

Posted 5 years ago

Hi Lorraine, thanks for the review. The scented sachets are so versatile, as you mention, you can hang them anywhere for a lovely floral scent. They are a great price at the moment too - it's worth stocking up! Thanks, Graham.

Posted 5 years ago

“My husband loves this fragrance and this was a particularly good price. Arrived promptly and it was wrapped neatly. Delighted.”

Helpful Report

Posted 5 years ago

Thanks for the review Julia, glad that you was happy with our service and your husband will be happy too! The Lochranza range is one of our most popular men's ranges, it smells great. Thanks, Graham.

Posted 5 years ago

“I have ordered from the verbena range a few times. The Garden Fragrance Company is easily accessible on line and is always delivered promptly. Can’t fault them!”

Helpful Report

Posted 5 years ago

Thanks for your very kind review, no faults is what we like to hear! The Verbena range is really lovely, we can see why you come back for more! Hope you will be back to shop with us again soon. Thanks Graham.

Posted 5 years ago

The Garden Fragrance Company is rated 4.8 based on 2,086 reviews