The Garden Fragrance Company Reviews

Name: The Garden Fragrance Company
Rating: 4.79

4.8 Rating 2,086 Reviews

96 %

of reviewers recommend The Garden Fragrance Company

Company Reviews

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Metrics

4.8

Based on 2,086 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email
Queries Resolved In	Under An Hour

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Phone:

01543418546

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The Garden Fragrance Company 5 star review on 17th February 2021

Brian Barnard

The Garden Fragrance Company 5 star review on 31st January 2021

Christine Dawson-de-camps

The Garden Fragrance Company 5 star review on 28th January 2021

Anonymous

Anonymous // 01/01/2019

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“after purchasing products at retail outlet I then used on line ordering to buy wider range. Completely satisfactory on line service and delivery. Will look forward to Christmas range.”

Helpful Report

Posted 8 years ago

Thank you for your lovely review. Look out for our new products and Christmas gift range. Lisa x

Posted 8 years ago

“My order arrived quickly and I was extremely satisfied with the items.”

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Posted 8 years ago

Excellent, thank you. Lisa x

Posted 8 years ago

“At last a website that was easy to use. Thank you for the nice-scented soaps.”

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Posted 8 years ago

We are glad you found our website easy to use. Enjoy the soaps! Lisa x

Posted 8 years ago

“The Lavender heat wrap was as expected. The first use made the cover slightly damp but we're hoping the lavender will dry out and that will stop the cover feeling damp.”

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Posted 8 years ago

Thanks for the feedback. Hope you enjoy the heat wrap. Lisa x

Posted 8 years ago

“This was purchased as a gift and was much appreciated. Thank you so much.”

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Posted 8 years ago

Glad you are happy and hope the recipient of your gift is too! Lisa x

Posted 8 years ago

“The goods are as advertised”

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Posted 8 years ago

Great, thanks. Lisa x

Posted 8 years ago

“very good”

Helpful Report

Posted 8 years ago

Thank you. Lisa x

Posted 8 years ago

“My order arrived within 3 days and everything was just perfect.”

The Garden Fragrance Company 5 star review on 27th September 2016

Helpful Report

Posted 8 years ago

Glad you are happy with it and hope you order from us again in the future! Thanks Lisa x

Posted 8 years ago

“I ordered 3 jigsaws and they arrived very quickly in perfect condition. I will be using this company again.”

Helpful Report

Posted 8 years ago

Thank you! Look out for our new jigsaws in the next catalogue. Lisa x

Posted 8 years ago

“Very pleased with product (soaps) will use you again. Quick delivery.”

Helpful Report

Posted 8 years ago

Thank you for the feedback. Lisa x

Posted 8 years ago

“Very professional. Easy to order, quickly delivered. I will use them again”

Helpful Report

Posted 8 years ago

Thanks for the lovely feedback. Lisa x

Posted 8 years ago

“I am delighted with the products received”

Helpful Report

Posted 8 years ago

Glad that you are happy with your order. Hope you will use us again in the future. Lisa x

Posted 8 years ago

“First time that I have used The Garden Fragrance Company and, I must say, am very impressed with their ordering, processing and delivery system. Well done TGFC Jacqueline Bunce”

Helpful Report

Posted 8 years ago

Thank you so much for the lovely feedback! I will pass it on to all involved. Thanks, Lisa x

Posted 8 years ago

“Very pleased with everything but unfortunately one of the bottles had leaked and sosked the wrapper of the gingerbread bites but luckily had not damaged the inner wrapper so all ok. Nice smell though!Many thanks.”

Helpful Report

Posted 8 years ago

Oh dear, sorry to hear a bottle had leaked. You can return them for a replacement if you wish, just contact our customer services who will happily help you. Thanks Lisa x

Posted 8 years ago

“Pleased with the service and the goods. Quick and easy to order. Good selection of items, Will order again”

Helpful Report

Posted 8 years ago

Glad you found our service quick and easy. Thanks for the feedback. Lisa x

Posted 8 years ago

“I would have given the highest rating but, unfortunately the packaging was torn. A corner of a box had gone through the envelope. Nothing was damaged or lost but maybe more care in the future.”

Helpful Report

Posted 8 years ago

Sorry to hear the packaging was torn, we do try to package our goods well so that they will withstand delivery. I will pass this feedback on to the warehouse. Thanks Lisa x

Posted 8 years ago

“Love Butterfly's and my Butterfly stationery thank you for your quick delivery and excellent service”

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Posted 8 years ago

We are glad you are happy with our service. Thanks. Lisa x

Posted 8 years ago

“the lavender spray is lovely but the spray is too hard for me to press I have to use other ways I am 86 with bad fingers. EJW”

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Posted 8 years ago

We love the lavender spray too! I'm guessing you purchased the lavender spray in the pump action bottle. It may be worth trying our Yardley Lavender body spray in an aerosol can as you may find this easier to spray? Thanks Lisa x

Posted 8 years ago

“Ladies handerchiefs ordered. Arrived speedily and excellent quality.”

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Posted 8 years ago

Thank you, our hankies are very popular. Lisa x

Posted 8 years ago

“I ordered on-line, after browsing the brocure. My order was promptly delivered.”

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Posted 8 years ago

Thank you x

Posted 8 years ago

The Garden Fragrance Company is rated 4.8 based on 2,086 reviews