The Garden Fragrance Company Reviews

Name: The Garden Fragrance Company
Rating: 4.79

4.8 Rating 2,086 Reviews

96 %

of reviewers recommend The Garden Fragrance Company

Company Reviews

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Metrics

4.8

Based on 2,086 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email
Queries Resolved In	Under An Hour

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Phone:

01543418546

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The Garden Fragrance Company 5 star review on 17th February 2021

Brian Barnard

The Garden Fragrance Company 5 star review on 31st January 2021

Christine Dawson-de-camps

The Garden Fragrance Company 5 star review on 28th January 2021

Anonymous

Anonymous // 01/01/2019

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“I love this company. Great range of quality products. Speedy delivery and well packaged.”

Helpful Report

Posted 5 years ago

Thanks for the review Sheena, we are a small company so really appreciate it. We update our ranges every 6-8 weeks and move items into the Sale so it's worth re-visiting if you are looking for some lovely gift ideas. Hope you will shop with us again very soon. Thanks Graham.

Posted 5 years ago

“I’m absolutely delighted with the products - they arrived very quickly, well packaged and look sonpretty”

Helpful Report

Posted 5 years ago

Thanks for the lovely review Barbara. Glad to hear your order arrived quickly and that you were pleased with it. We have lots of lovely gift ideas, hope you will be back soon to order from us again. Thanks Graham.

Posted 5 years ago

“I only wanted to order drawer liners in anything but lavender. Oops they sold jigsaws too and being an addict I could not resist. They do some really great things too. Well worth ordering. I certainly will again”

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Posted 5 years ago

Hi Susan, Thanks for the great review, we really appreciate it. We update our ranges (including jigsaws) every 6-8 weeks so it's worth popping back regularly. We also have lots of jigsaws in our Sale section too. We will look forward to your next order. Thanks Graham.

Posted 5 years ago

“1st experience, purchasing from this company.. Very straightforward, delivery was quick too! I emailed the company with a question and response was immediate. Very happy and will buy from them again”

Helpful Report

Posted 5 years ago

Thanks for the kind review Nicola. We are a small company so your feedback means a lot to us. I will pass on your comments to the rest of the team. Come back again soon, we have some great Christmas gift ideas... Thanks, Graham

Posted 5 years ago

“Good info on site , product as described. Swift delivery and cost was lower than Amazon”

Helpful Report

Posted 5 years ago

Hi Vincent, Thanks for the great review. Glad to hear that we were lower in price than Amazon - as a small business we try our best to be competitive on price, which isn't always easy against the bigger companies out there! Hope you will shop with us again in the near future. Thanks, Graham.

Posted 5 years ago

“Body lotion is quite runny, nothing out of the ordinary, but I adore the attractive packaging, very Christmasy. That alone would get 10 out of 10. Super as a decoration alone.”

Helpful Report

Posted 5 years ago

Thanks for the review Jana, as a small company we value all feedback we receive. The Christmas Party range is a fabulous design, so festive but unusual too...can see why you like it. Maybe try giving the body lotion bottle a good shake before use, that could be why you felt it was a little runny. Thanks, Graham.

Posted 5 years ago

“E xcellent service, very quick delivery. Inis diffuser has such a lovely fragrance.”

Helpful Report

Posted 5 years ago

Thanks for the kind review Jane. You have purchased one of our best selling products - the Inis diffuser. It is very popular as the scent is really lovely and it lasts well too. Hope you will be back to order from us again in the near future. Thanks, Graham.

Posted 5 years ago

“Swift delivery & good product choices”

Helpful Report

Posted 5 years ago

Thanks very much for your positive feedback. We do have a great choice of products online and we add more every 6-8 weeks. Delivery should always be quick as we aim to dispatch orders either same or next day. At only £1.99 delivery, we think this is a great service too. Thanks, Graham.

Posted 5 years ago

“very happy with the service”

Helpful Report

Posted 5 years ago

Thanks Patrick, as a small business this means a lot. We hope that you will be back to shop with us again very soon. Thanks Graham

Posted 5 years ago

“Wide choice of items delivered quickly. Will use again.”

Helpful Report

Posted 5 years ago

Thanks for the review. As a small company, it's great to hear that you will use us again in the future. We update our ranges every 6-8 weeks and always aim to dispatch goods same or next day so they arrive as quickly as possible. Thanks, Graham.

Posted 5 years ago

“Excellent service-very efficient with prompt delivery. Would definitely recommend”

Helpful Report

Posted 5 years ago

Thanks for the kind review June. As a small company we love to hear your feedback. Please do recommend us, and we hope you will order with us again very soon. Thanks Graham.

Posted 5 years ago

“My order was processed and delivered very quickly. I was happy with my experience with The Garden Fragrance Company and would recommend them to my family and friends.”

Helpful Report

Posted 5 years ago

This is a great review - thanks so much. We will be sure to pass your feedback on to the rest of the team. Please do recommend us, as a small company this means a lot to us. Hope you (and your friends/family) will be back to shop with us again soon! Thanks. Graham.

Posted 5 years ago

“Great choice of products at a really good price.”

Helpful Report

Posted 5 years ago

Thanks for the lovely review. We sure do have a good range of products, especially our fragrances and toiletries. We try to introduce new brands/fragrances every 8 weeks. We look forward to your next order. Many thanks. Graham.

Posted 5 years ago

“Excellent service received on time as promised.”

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Posted 5 years ago

Thanks so much for the 5 star review, we love to hear feedback from our customers and to be called 'excellent' is just what we aim for. Be sure to shop with us again soon, maybe for some Christmas gifts! Thanks Graham

Posted 5 years ago

“Very pleased with order. The jigsaws were well-priced. The package was sent very quickly and was well packed.”

Helpful Report

Posted 5 years ago

Thanks for the fab review Neil. We are always updating our jigsaws so be sure to come back to us when you need some more! We have a Sale section for jigsaws too where you can find a bargain. Thanks, Graham.

Posted 5 years ago

“Good, quick easy website. Order came quickly no problem will use again, sent for brochure, some interesting items in it. Thank you”

Helpful Report

Posted 5 years ago

Thanks for the 5 star review Vera, we really appreciate it. Our new brochure will be with you in early November with some lovely gift ideas for Christmas. We look forward to your next order. Thanks Graham

Posted 5 years ago

“Lovely products, quickly sent out. The only bad thing was the unnecessary plastic filling in the postage box when the whole point is in trying to reduce plastic by using soap bars.”

Helpful Report

Posted 5 years ago

Thank you for the review. We will certainly pass on your comments to our warehouse who pick and pack the orders. It's a very fine line between having enough packaging to protect goods in the post and not creating too much unnecessary waste. We normally use paper/card packing and avoid plastic, however if suppliers send us goods with plastic packaging we do re-use it for our parcels. Helps to save costs and waste. Hope you will order from us again in the near future. Thanks Graham.

Posted 5 years ago

“The items I purchased were just as they looked in the catalogue. They were packaged really well. As one is for a Christmas present I was very glad. I will certainly buy again”

Helpful Report

Posted 5 years ago

Thanks for the 5 star review Brenda, we really appreciate it. We will pass on your comments about the packing to our warehouse too. We look forward to your next order. Thanks Graham

Posted 5 years ago

“The mystery box I received this week was very good. A selection of things all of which can be used for presents in I get caught out sometime. Very good quality stuff and am well pleased”

Helpful Report

Posted 5 years ago

Hi Marilyn, We are pleased to hear that you are happy with your Mystery Parcel. We do get good feedback on them, some buy to use as gifts and others buy to give themselves a little treat. They are great value and the contents are always changing. Hope you will buy from us again soon. Thanks, Graham.

Posted 5 years ago

“Great products,easy to order & fast delivery”

Helpful Report

Posted 5 years ago

Thanks for the 5 star review, we really appreciate it. We aim to despatch all orders same or next day so they arrive as soon as possible. Delivery is great value too at just £1.99. We hope you will order from us again in the near future. Thanks Graham

Posted 5 years ago

The Garden Fragrance Company is rated 4.8 based on 2,086 reviews