The Garden Fragrance Company Reviews

Name: The Garden Fragrance Company
Rating: 4.79

4.8 Rating 2,086 Reviews

96 %

of reviewers recommend The Garden Fragrance Company

Company Reviews

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Metrics

4.8

Based on 2,086 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email
Queries Resolved In	Under An Hour

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Phone:

01543418546

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The Garden Fragrance Company 5 star review on 17th February 2021

Brian Barnard

The Garden Fragrance Company 5 star review on 31st January 2021

Christine Dawson-de-camps

The Garden Fragrance Company 5 star review on 28th January 2021

Anonymous

Anonymous // 01/01/2019

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“Beautiful and delicate, honeysuckle and jasmine diffuser and candle. I love them thanks . Jackie”

Helpful Report

Posted 5 years ago

Hi Jacqueline, Thanks for the kind words. The Honeysuckle and Jasmine smells lovely doesn't it. They last well too. Be sure to come back and order with us again when you need more, we have lots of other scents to try! Thanks Graham.

Posted 5 years ago

“My first time of ordering,not the last,excellent service.”

Helpful Report

Posted 5 years ago

Great news Diane, we would love you to order from us again in the near future. We will have new ranges available in November along with lots of great gift ideas. Our sale will be updated soon if you wanted to get yourself a bargain! Thanks, Graham.

Posted 5 years ago

“Great service - my products arrived the next day”

Helpful Report

Posted 5 years ago

Thanks for the positive feedback Nicky. We will be sure to pass it on. We always dispatch orders either same or next day so they arrive as quickly as possible. At just £1.99 for delivery it's a great service isn't it! Hope you will be back to order from us again very soon. Thanks, Graham.

Posted 5 years ago

“Beautiful fragrance in the drawer liners, very quick delivery 📦”

Helpful Report

Posted 5 years ago

Thank you for your review, glad you liked the fragrance of the drawer liners, it's lovely to catch a smell as you open your drawers. Our delivery is really quick and great value at just £1.99. Hope you will shop with us again in the near future. Thanks, Graham.

Posted 5 years ago

“Good quality product which works effectively in an attractive package.”

Helpful Report

Posted 5 years ago

That is what we like to hear! Thanks for the positive review and hope you will be back to shop with us again very soon! Thanks Graham

Posted 5 years ago

“This is the first time I have used this company. I found their website simple to use and was impressed with the quality of the apron I purchased. It was delivered in good time as well.”

Helpful Report

Posted 5 years ago

This is what we like to hear! Thanks for the positive review, we will pass on your feedback to the team. The aprons are lovely quality aren't they, will last forever. We hope you will be back to shop with us again very soon! Thanks Graham

Posted 5 years ago

“Lovely products rapidly delivered. Would recommend. Thank you.”

Helpful Report

Posted 5 years ago

That is what we like to hear! Glad you were happy with the goods you ordered. Thanks for the positive review and hope you will be back to shop with us again very soon! Thanks Graham

Posted 5 years ago

“Goods arrived quicker than I thought. Securely wrapped and packaged.”

Helpful Report

Posted 5 years ago

Thanks for the positive feedback Kate. We will be sure to pass it on. We always dispatch orders either same or next day so they arrive as quickly as possible. At just £1.99 for delivery it's a great service isn't it! Hope you will be back to order from us again very soon. Thanks, Graham.

Posted 5 years ago

“Really pleased with both service and delivery of my order. The item are all lovely, I will definitely be ordering again soon. Thank you.”

Helpful Report

Posted 5 years ago

Thanks for the positive feedback. We will be sure to pass it on. We always dispatch orders either same or next day so they arrive as quickly as possible. At just £1.99 for delivery it's a great service isn't it! We look forward to your next order. Thanks, Graham.

Posted 5 years ago

“Very pleased with everything that i have ordered”

Helpful Report

Posted 5 years ago

That is what we like to hear! Thanks for the positive review and hope you will be back to shop with us again very soon! Thanks Graham

Posted 5 years ago

“I was looking for Lavender soap without additives. This ticked that box, easy to order on line, delivery time excellent and a delightful soap to use at any time. Thank you.”

Helpful Report

Posted 5 years ago

Thanks for the positive review. Glad that you found what you were looking for and it arrived quickly. The triple milled soaps are really good and they smell fabulous. You made a good choice! Thanks, Graham.

Posted 5 years ago

“The ordering was simple and easy, delivery was quick and the items I ordered were lovely.”

Helpful Report

Posted 5 years ago

Thanks for the positive feedback Jenny. We will be sure to pass it on. We always dispatch orders either same or next day so they arrive as quickly as possible. At just £1.99 for delivery it's a great service isn't it! Hope you will be back to order from us again very soon. Thanks, Graham.

Posted 5 years ago

“Excellent, fast and efficient service.”

Helpful Report

Posted 5 years ago

Thanks for the feedback Louise. Excellent, fast and efficient are the 3 things we aim to be so we can give ourselves a pat on the back! We hope you will be back to order from us again soon. Thanks, Graham.

Posted 5 years ago

“Loved the products I received. Excellent value and delivery at £1.99, I was extremely satisfied. Looking forward to placing my next order.”

Helpful Report

Posted 5 years ago

Thanks for the positive feedback, we will be sure to pass it on. The £1.99 delivery rate really is good value, it doesn't matter if you aren't spending much each time you order. We look forward to providing the same excellent service for your next order. Thanks, Graham.

Posted 5 years ago

“I bought a bee scarf pin which I'm so pleased with I've ordered another one! Ordering easy and delivery good.”

Helpful Report

Posted 5 years ago

Thanks for the lovely review. The bee scarf pin is fabulous, we really like it. They make great gifts too. Glad to hear your experience of ordering from us was a good one! Thanks, Graham.

Posted 5 years ago

“I haven't received the item.”

Helpful Report

Posted 5 years ago

“I placed an order on 23/8/19 . I received an email to say that the order was on its way with a link that I could use to track the order . I needed the order for a birthday present on the 30th August . I tried to view the order status but this was unavailable . The order eventually arrived after I had left home on the 30th August . Goods lovely and will keep it for a Christmas present .”

Helpful Report

Posted 5 years ago

Thanks for the feedback Caroline and I'm sorry to see we didn't manage to deliver the order to you in time for when you needed it. It appears that your order took longer than it should have to get to you so we can only apologise for this. Glad to hear that you was happy with the goods and wanted to keep them, they will make a nice Christmas gift. We hope the delivery delay doesn't stop you from placing any more orders with us. Thanks, Graham.

Posted 5 years ago

“It was a little difficult to place an order on line over the Bank Holiday weekend but a Tuesday morning 'phone call got it sorted. From there on smooth and easy with quick delivery.”

Helpful Report

Posted 5 years ago

Hi Clifford, Thanks for the positive review. I'm glad to hear we were able to help you with your order and that you received it quickly with no problems. We always dispatch goods either same or next day to ensure that they get to you as soon as possible, whilst keeping our postage rate at a very reasonable £1.99. Hope you will shop with us again soon. Thanks Graham.

Posted 5 years ago

“No problems encounter with ordering, product arrived on time, the product is well made and does what it says”

Helpful Report

Posted 5 years ago

Thanks for the great review, glad you was happy with the item you ordered. We hope you will be back to shop with us again soon. Thanks, Graham.

Posted 5 years ago

“Our order arrived within a week. All went smoothly. No problems.”

Helpful Report

Posted 5 years ago

Thanks for the review Jane, glad to hear your order was problem-free. We post orders either same or next day to ensure that you receive them as soon as possible. Be sure to check out our new ranges which are on our website now! Thanks Graham.

Posted 5 years ago

The Garden Fragrance Company is rated 4.8 based on 2,086 reviews