The Garden Fragrance Company Reviews

Name: The Garden Fragrance Company
Rating: 4.79

4.8 Rating 2,086 Reviews

96 %

of reviewers recommend The Garden Fragrance Company

Company Reviews

Questions

Metrics

4.8

Based on 2,086 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email
Queries Resolved In	Under An Hour

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Phone:

01543418546

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The Garden Fragrance Company 5 star review on 17th February 2021

Brian Barnard

The Garden Fragrance Company 5 star review on 31st January 2021

Christine Dawson-de-camps

The Garden Fragrance Company 5 star review on 28th January 2021

Anonymous

Anonymous // 01/01/2019

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“I receive information about the order the delivery arrived on time and well packaged very happy”

Helpful Report

Posted 6 years ago

Thanks for the positive review, it's always good to hear our customer's feedback. Glad all was well with your order and delivery. We update our product ranges every 6-8 weeks so hope to see you shopping with us again soon. Thanks Lisa x

Posted 6 years ago

“Super speedy service and a wide range of unusual items.. where else can you buy a large bar or carbolic soap and a jigsaw! I love it 🙂🙂”

Helpful Report

Posted 6 years ago

Thanks for taking time to leave a lovely review. Glad you found shopping with us efficient and was impressed with our fast delivery. We update our product ranges every 6-8 weeks so hope to see you shopping with us again soon. We do try to offer a varied range to suits all tastes, it's funny, our jigsaws and carbolic soaps are both great sellers for us! Thanks Lisa x

Posted 6 years ago

“Good range of products and very prompt delivery. A great shame there is no gift wrapping service since many of the items would make great treats for people in hospital when you don't want the extra time involved in 2 deliveries.”

Helpful Report

Posted 6 years ago

Thanks for taking time to leave a lovely review. Glad you found shopping with us efficient and was impressed with our fast delivery. We update our product ranges every 6-8 weeks so hope to see you shopping with us again soon. I will be sure to pass on your comments regarding a gift wrapping service. Thanks Lisa x

Posted 6 years ago

“Great jigsaw at good price with postage which was very reasonable, and item arrived promptly. Highly recommend.”

Helpful Report

Posted 6 years ago

Thanks for taking time to leave a lovely review. We love jigsaws and have lots available online including in our Sale section. We update our product ranges every 6-8 weeks and will continue to offer a very reasonable £1.99 delivery charge so hope to see you shopping with us again soon. Thanks Lisa x

Posted 6 years ago

“So far happy with both the products and the service.”

Helpful Report

Posted 6 years ago

Thanks for taking time to leave a lovely review. Glad you was happy with both our service and your goods. We update our product ranges every 6-8 weeks so hope to see you shopping with us again soon. Thanks Lisa x

Posted 6 years ago

“Prompt delivery and kept up to date from point of order.”

Helpful Report

Posted 6 years ago

“Found this company online whilst searching on Google for jigsaws. They do a range of other items too. The jigsaw range is excellent and having had a great experience order with them for the first time I would definitely go back to them. Had a little issue on the website making payment but spoke to Graham to advise and quickly sorted out. My delivery arrived in a week on standard delivery. If anything could be improved maybe information on despatch so you know its on the way.”

Helpful Report

Posted 6 years ago

Thanks for taking time to leave a lovely review. We love our jigsaws and update them every 8 weeks with new designs and move older stock to the Sale section so it's worth visiting us to see what's new. We do send an email once goods have been dispatched though it sounds like you may not have received this? It could be in your Trash Folder. As a rule we always aim to dispatch all orders the following day to ensure a quick delivery. Hope to see you shopping with us again soon. Thanks Lisa x

Posted 6 years ago

“For some years I searched for a foaming hand wash (the previous manufacturer discontinued this line) - you have made my husband very happy, if not ecstatic. I shall order more very soon, in case you decide to cease making it. It was beautifully packaged, with minimum waste and delivered very quickly. I can't praise your company highly enough. Thank you.”

Helpful Report

Posted 6 years ago

Thanks for taking time to leave a really lovely review. It's great to hear customers have found what they were looking for and have been impressed with our service. The foaming hand soaps are really nice, and very pretty to have on display in the bathroom. Hope to see you shopping with us again soon. Thanks Lisa x

Posted 6 years ago

“Excellent service. Thank you. Sheila Torres”

Helpful Report

Posted 6 years ago

Thanks for taking time to leave a lovely review. Glad you found our service to be excellent. We update our product ranges every 6-8 weeks so hope to see you shopping with us again soon. Thanks Lisa x

Posted 6 years ago

“Great items and value for money. Communication and service is very good. Unfortunately the parcel arrived damaged. Of the three jigsaws that arrived two were squashed,one severely,due no dought to the total lack of proper protection,just a plastic bag. Not good enough in my opinion.”

Helpful Report

Posted 6 years ago

Thanks for taking time to leave a review, it's always good to hear customer feedback. Glad you found shopping with us efficient and found our goods to be of great value. Sorry to hear that a couple of the jigsaws were damaged in delivery. I have passed on the feedback with regards to the packaging back to our warehouse. Thanks Lisa x

Posted 6 years ago

“On receipt the goods ordered were damaged as a bottle had broken. However after contacting the company and dealing with the boss the service was absolutely excellent and a new batch of products are being sent subject to stocks arriving. Will deal with company again as the follow up service once again excellent. Ken Fryer”

Helpful Report

Posted 6 years ago

Thanks for leaving us a positive review Ken, it's great to get customer feedback. Sorry to hear that some of your goods arrived broken, luckily it doesn't happen very often, though some parcels seem to have a particularly bumpy ride through the post! Glad we managed to resolve the issue quickly for you. Thanks Lisa x

Posted 6 years ago

“Excellent price & goods arrived very quickly, will definitely use again. Thanks”

Helpful Report

Posted 6 years ago

“Great products at very fair, sensible prices. Quick. efficient service. Problem of cracked glass containers arriving thru' the post - happened twice - now sorted out by the use of strong cardboard boxes so all good.”

Helpful Report

Posted 6 years ago

Thanks for the positive review. We pride ourselves on excellent customer service. Glad that we managed to resolve the broken bottle issue for you and hope you feel reassured that this has been resolved going forward. Thanks Lisa x

Posted 6 years ago

“Goods delivered as described”

Helpful Report

Posted 6 years ago

Thanks for the positive review. Glad all was well received and hope that you will shop with us again in the future. Thanks Lisa x

Posted 6 years ago

“Placed an order delivered within 2 days. No hassle.”

Helpful Report

Posted 6 years ago

Thanks for taking time to leave a review. Glad you found shopping with us hassle free and was impressed with our fast delivery. We update our product ranges every 6-8 weeks so hope to see you shopping with us again soon. Thanks Lisa x

Posted 6 years ago

“The service was very good. It would have been helpful to know whether the delivery was being carried out by Royal Mail or another company.”

Helpful Report

Posted 6 years ago

Thanks for the positive review. Glad that you was happy with our service. Generally smaller, lighter weight orders are sent via Royal Mail and the larger, heavier orders are sent via courier. So it can vary each time you order. Thanks Lisa x

Posted 6 years ago

“Excellent service goods arrived very quickly and I was very pleased with them.”

Helpful Report

Posted 6 years ago

Thanks for the lovely review, glad that you was pleased with your order and our fast delivery. Hope you will shop with us again soon. We update our product ranges every 6-8 weeks. Thanks Lisa x

Posted 6 years ago

“nice friendly website easy to order and pay prompt delivery.”

Helpful Report

Posted 6 years ago

Thanks for the review, we always aim to dispatch orders next day to get them to our customers as soon as possible. Glad that you found our website easy to shop from. Hope you will shop with us again soon. Thanks Lisa x

Posted 6 years ago

“Extremely fast delivery and excellent produce”

Helpful Report

Posted 6 years ago

Thanks for the review, we always aim to dispatch orders next day to get them to our customers as soon as possible. Hope you will shop with us again soon. Thanks Lisa x

Posted 6 years ago

“It made my friend very happy”

Helpful Report

Posted 6 years ago

That's good to hear! We love our jigsaws and have a fantastic range online. We have just added 150 of them to our sale section, so why not take another look and grab a bargain. Thanks Lisa x

Posted 6 years ago

The Garden Fragrance Company is rated 4.8 based on 2,086 reviews