The Garden Fragrance Company Reviews

Name: The Garden Fragrance Company
Rating: 4.79

4.8 Rating 2,086 Reviews

96 %

of reviewers recommend The Garden Fragrance Company

Company Reviews

Questions

Metrics

4.8

Based on 2,086 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email
Queries Resolved In	Under An Hour

Visit Website

Phone:

01543418546

Write Your review

Tell us how The Garden Fragrance Company made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

The Garden Fragrance Company 5 star review on 17th February 2021

Brian Barnard

The Garden Fragrance Company 5 star review on 31st January 2021

Christine Dawson-de-camps

The Garden Fragrance Company 5 star review on 28th January 2021

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“excellent service and fast delivery time”

Helpful Report

Posted 4 years ago

Thanks very much for a great review. As a small company, we really do appreciate you taking time to comment and hope that you will be back to shop with us again soon. Thanks, Graham.

Posted 4 years ago

“Good price, fast dispatch and delivery, solid packaging - highly recommended.”

Helpful Report

Posted 4 years ago

Thanks very much for a great review, I will be sure to pass on your feedback to the warehouse team. As a small company, we really do appreciate you taking time to comment and hope that you will be back to shop with us again soon. Thanks, Graham.

Posted 4 years ago

“arrived very fast .But post office security had opened it”

Helpful Report

Posted 4 years ago

Thanks for the review and delighted it was you with so quickly. I've checked with the warehouse and the tape we use does have 'security' pre-printed so may explain your concern. Enjoy the Inis perfume, its our best seller and smells amazing. Thanks, Graham.

Posted 4 years ago

“I have recently stated sending my oders/fragrances/toiletries by e-mail , as I had to order by phone when both of my arms were paralysed ( now recovered). As always my order was sent promptly ( 3 working days)”

Helpful Report

Posted 4 years ago

Thanks for the review Peter, as a small company we really appreciate it. Glad to hear that you have made a recovery with your arms, online ordering is much easier and safer in these challenging times. Hope you will be back to order with us again soon. Thanks, Graham.

Posted 4 years ago

“Excellent service. Very prompt”

Helpful Report

Posted 4 years ago

Thank you for your review, as a small company we really do appreciate it. Glad to hear that you was happy with our service. We look forward to your next order. Thanks, Graham.

Posted 4 years ago

“Excellent my partner was over the moon”

Helpful Report

Posted 4 years ago

Thanks for the great review Philip, as a small company it means a lot to us. It's great to hear what our customers think and glad to hear that your partner was happy. Inis is our best selling range, it's very popular as it smells so good. Hope you will be back to order with us again soon, we have some exciting new ranges in the pipeline. Thanks, Graham.

Posted 4 years ago

“Love my Inis body butter, always buy from The Garden Fragrance as it is a good price and quick delivery, very satisfied thank you.”

Helpful Report

Posted 4 years ago

Thank you for your review Beverley, as a small company we really do appreciate it. Inis is our best selling range and it's clear to see why as it smells lovely. Thanks for using us regularly, we do our best to stay competitive with the bigger companies. We look forward to your next order. Thanks, Graham.

Posted 4 years ago

“A good range of products to choose from, prompt delivery and helpful people.”

Helpful Report

Posted 4 years ago

Thanks for the great review Ann, as a small company it means a lot to us. It's great to hear what our customers think. Hope you will be back to order with us again soon, we have some exciting new ranges in the pipeline. Thanks, Graham.

Posted 4 years ago

“The glass soap dishes are really beautiful and nicely packed in separate gift boxes. A very good service.”

Helpful Report

Posted 4 years ago

Thanks for the great review Marianne, as a small company it means a lot to us. It's great to hear what our customers think. The Michel Design ranges are so pretty and make lovely gifts. Hope you will be back to order with us again soon, we have some exciting new ranges in the pipeline. Thanks, Graham.

Posted 4 years ago

“6days from order to delivery. Competitive world Postal charge tad on the dear side for one bar No comment quality of goods Unus d so far Need to do better?”

Helpful Report

Posted 4 years ago

Hi Gerald, Thanks for your feedback. Sorry to hear you are a little disappointed with the time it took for your delivery to arrive. I can see that you ordered on Wednesday and we dispatched it the following day (Thursday) with Royal Mail. We actually pay for a 48hr delivery service but in these challenging times, in some areas, Royal Mail are taking slightly longer to deliver, not forgetting that they no longer deliver parcels on Saturday/Sundays. We dispatched your order quickly, I'm afraid that once Royal Mail have it we can't do anything to speed it up for you. With regards to the postage rate of £2.99, we feel this is very reasonable and we keep it at this set price, no matter what you spend. As a small company we are unable to offer free postage as some of the larger companies do, however we also don't charge £4.99 as many of the smaller companies do. I hope you won't be discouraged to shop with us again in the future, we are doing our best! Thanks, Graham.

Posted 4 years ago

“Excellent service.”

Helpful Report

Posted 4 years ago

Thanks for the great review, as a small company it means a lot to us. It's great to hear what our customers think. Hope you will be back to order with us again soon, we have some exciting new ranges in the pipeline. Thanks, Graham.

Posted 4 years ago

“Very pleased with the service provided. Items also first class.”

Helpful Report

Posted 4 years ago

Thanks for the great review Jean, as a small company it means a lot to us. It's great to hear what our customers think. Hope you will be back to order with us again soon, we have some exciting new ranges in the pipeline. Thanks, Graham.

Posted 4 years ago

“Wonderful product, beautifully packed and delivered within a few days!”

Helpful Report

Posted 4 years ago

Thanks for the great review David, as a small company it means a lot to us. It's great to hear what our customers think and we will be sure to pass feedback on to the wider team. Hope you will be back to order with us again soon, we have some exciting new ranges in the pipeline. Thanks, Graham.

Posted 4 years ago

“My order was very quickly delivered to my door exactly as ordered”

Helpful Report

Posted 4 years ago

Thanks for the great review Carole, as a small company it means a lot to us. It's great to hear what our customers think. Hope you will be back to order with us again soon, we have some exciting new ranges in the pipeline. Thanks, Graham.

Posted 4 years ago

“Cannot fault the excellent service and products”

Helpful Report

Posted 4 years ago

Thanks for the great review Brenda, as a small company it means a lot to us. It's great to hear what our customers think. Hope you will be back to order with us again soon, we have some exciting new ranges in the pipeline. Thanks, Graham.

Posted 4 years ago

“Excellent service,very pleased with purchase,will be buying again.”

Helpful Report

Posted 4 years ago

Thanks for the 5 star review Catherine, its great to hear what our customer's think and as a small company it means a lot to us. Glad you was happy with our service and hope that you will be back to shop with us again soon, we have some lovely things. Thanks, Graham.

Posted 4 years ago

“Delighted to receive my order so promptly. Both items are for a 'special' birthday later in the year. Very pleased to have found the gift that I wanted. Thank you”

Helpful Report

Posted 4 years ago

Thanks for the lovely review Rosalind, glad that you was happy with our service and the items you ordered. I'm sure the recipients will be most pleased with them. Be sure to use us again in the future when you need more gifts or have a browse and treat yourself! Thanks, Graham.

Posted 4 years ago

“Very impressed! Ordered a gift for my Mum- and it arrived a few days later. Perfect. Highly recommend this company.”

Helpful Report

Posted 4 years ago

Thanks for the 5 star review. Glad to hear that you was happy with our service and hopefully your Mum was happy with her gift! We always aim to dispatch goods next day so they are delivered as soon as possible. Thanks for the recommendation, please come back to shop with us again soon. Thanks, Graham.

Posted 4 years ago

“Lots of choice. Great little company with prompt service.”

Helpful Report

Posted 4 years ago

Thanks for the 5 star review, its great to hear what our customer's think and as a small company it means a lot to us. Glad you was happy with our service and hope that you will be back to shop with us again soon. Thanks, Graham.

Posted 4 years ago

“Lovely fragrances, beautifully presented, & quality goods, especially the socks”

Helpful Report

Posted 4 years ago

Thanks for the 5 star review Eugene, its great to hear what our customer's think and as a small company it means a lot to us. Glad you was happy with your items and hope that you will be back to shop with us again soon. We have some lovely gift ideas too. Thanks, Graham.

Posted 4 years ago

The Garden Fragrance Company is rated 4.8 based on 2,086 reviews