The Garden Fragrance Company Reviews

Name: The Garden Fragrance Company
Rating: 4.79

4.8 Rating 2,086 Reviews

96 %

of reviewers recommend The Garden Fragrance Company

Company Reviews

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Metrics

4.8

Based on 2,086 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email
Queries Resolved In	Under An Hour

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Phone:

01543418546

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The Garden Fragrance Company 5 star review on 17th February 2021

Brian Barnard

The Garden Fragrance Company 5 star review on 31st January 2021

Christine Dawson-de-camps

The Garden Fragrance Company 5 star review on 28th January 2021

Anonymous

Anonymous // 01/01/2019

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“I was very pleased with everything I bought, especially the personalised gifts. One of the items failed to arrive and I received excellent customer service about this. It was reordered for me and arrived safely.”

Helpful Report

Posted 7 years ago

Thanks for the lovely review Hazel. Glad you were happy with everything that you purchased and hope you will order from us again in the future. Pleased to hear the item we re-sent arrived safely too! Thanks Lisa x

Posted 7 years ago

“The order was delivered on time and in good condition. Thank you.”

Helpful Report

Posted 7 years ago

Thanks for the review. Glad to hear that everything was ok and you received the goods quickly. Hope you will continue to order from us in the future. Lisa x

Posted 7 years ago

“My purchase arrived very promptly and my wife loves this product. She was very happy to receive it.”

Helpful Report

Posted 7 years ago

Hi Robert, We are glad that you (and more importantly, your wife!) was happy with your purchase. Hope that you will continue to order from us in the future. Thanks Lisa x

Posted 7 years ago

“Fast delivery, very well packed, beautiful Notebook with sweet cat picture, lovely present for cat lovers. Excellent quality and it was extra packed in an cellophane bag, which hindered my cats to leave their paw prints all over! 🐱”

Helpful Report

Posted 7 years ago

Thanks for the kind review. We always aim to get orders dispatched the next working day so they arrive quickly and we ensure the packaging is suitable to get the goods to the customer in perfect condition, but without being excessive! Hope you will order from us again in the future. Lisa x

Posted 7 years ago

“always an excellent choice of unusual gifts”

Helpful Report

Posted 7 years ago

Thanks for taking time to write a review. We are glad you find a good choice of products on our site. We have some lovely gift ideas on there, including items that can be personalised. Thanks Lisa x

Posted 7 years ago

“By supplying everything I asked for. I particularly like the fast delivery of orders! You have a very good choice of products.”

Helpful Report

Posted 7 years ago

Thanks for the review. We are glad you feel that we offer a good range of products. We have some great gift ideas. We always aim to send out orders the next working day so customer's receive them as quickly as possible. Lisa x

Posted 7 years ago

“I have ordered quite a few items fro Garden Fragrance and have always been pleased with both the goods and the service. Goods are well packed and arrive very quickly.”

Helpful Report

Posted 7 years ago

Thanks for the review you have left us, it's always nice to hear our valued customer's feedback. We are pleased that you are happy with our service and that your goods arrive quickly. Thanks, Lisa x

Posted 7 years ago

“Lovely fragrance and packaging, a joy to receive and give.”

Helpful Report

Posted 7 years ago

Thanks for your review. Really glad to hear that you enjoy our fragrances, we agree they are lovely and make perfect gifts. Thanks, Lisa x

Posted 7 years ago

“Good quality products, quick service.”

Helpful Report

Posted 7 years ago

Thanks for your review. We are glad that you find our products of good quality and our service quick. This is what we like to hear! Thanks Lisa x

Posted 7 years ago

“I love the fragrance of the products that I buy”

Helpful Report

Posted 7 years ago

Thanks for the review. We love all of our fragrances, they smell lovely and last well too. Thanks for buying from us. Lisa x

Posted 7 years ago

“There was nothing wrong with the contents or the delivery date - it was the packaging that was inadequate..... a padded bag was used rather than a cardboard box, and this was torn right through in two places due to the varied shape and weight of the contents. The box of the Price's Heritage Lavender Candle was totally crushed (good job I hadn't ordered it as a present) while the Baylis & Harding handwash had started "leaking" around the pump. This won't stop me ordering again but I would advise giving consideration to the movement of contents when in transit - they move around in a bag! I'VE SUBSEQUENTLY HAD A VERY PROMPT RESPONSE FROM GRAHAM AT THE GARDEN FRAGRANCE COMPANY - HE AGREED THAT AN INAPPROPRIATE FORM OF PACKAGING HAD UNFORTUNATELY BEEN USED IN THIS PARTICULAR INSTANCE AND OFFERED AN IMMEDIATE FULL APOLOGY, TOGETHER WITH DETAILS OF HOW TO MAKE DIRECT CONTACT WITH THE COMPANY (WHICH IS WHAT I SHOULD HAVE DONE) IN THE UNLIKELY EVENT OF A SIMILAR ISSUE ARISING. THIS WAS AN IMPRESSIVE EXAMPLE OF AN EXCELLENT SUPPLIER/CUSTOMER APPROACH, AND I CONTINUE TO RECOMMEND THE COMPANY TO OTHERS.”

Helpful Report

Posted 7 years ago

“Like the products.”

Helpful Report

Posted 7 years ago

Glad you liked the products that you purchased from us and hope you will use us again in the near future. We add new products to our ranges every 8 weeks so keep a look out! Thanks Lisa x

Posted 7 years ago

“Really good fragrance (Woods of Windsor EDT). Reasonably long lasting. Wife likes it! Sensible price.”

Helpful Report

Posted 7 years ago

Thanks for the review. Glad that your wife is happy with the EDT, we think they smell lovely too! Hope you will order with us again in the future. Lisa x

Posted 7 years ago

“great product at a great price. Thought the delivery charge was very reasonable. Thanks”

Helpful Report

Posted 7 years ago

Thanks for the review. Glad that you was happy with your items. We offer £1.99 delivery all year round, no matter how much you spend. I hope you will order from us again soon. Lisa x

Posted 7 years ago

“Easy to order and quick delivery.”

Helpful Report

Posted 7 years ago

Thanks for the review, this is what we like to hear! Hassle-free ordering and fast delivery. Lisa x

Posted 7 years ago

“Great price, fast service, very pleased overall.”

Helpful Report

Posted 7 years ago

Thanks for the feedback. We are glad that you were happy with your goods and our service. We try to ensure all orders are dispatched next day to offer customers a speedy service. Lisa x

Posted 7 years ago

“The product I purchased was very nice and tasty”

Helpful Report

Posted 7 years ago

Thanks for the review. Our Mr Stanley products are very popular as like you say they are very tasty! Lots of our customers are regular Mr Stanley buyers! Lisa x

Posted 7 years ago

“This is the 2nd lot of Lavender diffusers I have bought because the quality of the lavender is excellent. However I notice the bottles are now a little smaller. I did ask if it was possible to get refills as i didnt need more bottles but this is not possible which is disappointing.”

Helpful Report

Posted 7 years ago

Thank you for your review. Our Cotswold Lavender Diffusers are 75ml which they have always been. The bottles may have changed shape slightly which may have made them appear smaller but the liquid should still be 75ml. We do try to include diffusers that you can purchase refills for but these are very hard to come by as most suppliers do not offer them. We do sell an Inis Energy Diffuser that you can purchase a refill for if that is of interest to you. Thanks again for the feedback. Lisa x

Posted 7 years ago

“Ordered 4 of Woods of Windsor liquid soap which has a beautiful smell and lovey colour that goes very nice in my bathroom. Delivery was prompt and would definitely order from you again. Many Thanks..”

Helpful Report

Posted 7 years ago

Thanks for the lovely review. Glad to see that you were happy with your hand soap (we agree it smells lovely!) and our service. We always aim to get customer orders out next day so they are received as quickly as possible. We look forward to your next order. Thanks Lisa x

Posted 7 years ago

“Beautiful products Great Website Prompt delivery Friendly service”

Helpful Report

Posted 7 years ago

Thanks for the review. We are glad you were happy with our service and the goods you received. We add new items to the website every 8 weeks and our sale section is constantly updated so don't forget to check there too! Lisa x

Posted 7 years ago

The Garden Fragrance Company is rated 4.8 based on 2,086 reviews