The Garden Fragrance Company Reviews

Name: The Garden Fragrance Company
Rating: 4.79

4.8 Rating 2,086 Reviews

96 %

of reviewers recommend The Garden Fragrance Company

Company Reviews

Questions

Metrics

4.8

Based on 2,086 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email
Queries Resolved In	Under An Hour

Visit Website

Phone:

01543418546

Write Your review

Tell us how The Garden Fragrance Company made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

The Garden Fragrance Company 5 star review on 17th February 2021

Brian Barnard

The Garden Fragrance Company 5 star review on 31st January 2021

Christine Dawson-de-camps

The Garden Fragrance Company 5 star review on 28th January 2021

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Placed an order and for some reason it got lost in the post . I contacted the company and they were very understanding and quickly sent a replacement order without question. Now that IS very good customer service!! If the original order ever turns up I will return it to them. Least I can do for them”

Helpful Report

Posted 3 years ago

Thanks for the great 5 star review Alan. As a small company it means a lot to us. Glad to hear you are happy with our customer service and we managed to get your order to you in the end. We hope that you will be back to order again soon. Stay safe. Thanks, Graham.

Posted 3 years ago

“Excellent value for money and questions answered very promptly. This company really cares about your purchase.”

Helpful Report

Posted 3 years ago

Thanks for the lovely 5 star review Emma. As a small company it means a lot to us and we care about each and every order we receive. Glad to hear you are happy with our service and your items. Inis is one of our best selling ranges, we get lots of positive feedback on it. We hope that you will be back to order again soon. Stay safe. Thanks, Graham.

Posted 3 years ago

“Prompt delivery. Gardeners barrier handcream bought for a birthday present was very well received.”

Helpful Report

Posted 3 years ago

Thanks for the great review Pamela. As a small company it means a lot to us. Glad to hear you are happy with our service and your hand cream. We hope that you will be back to order again soon. Stay safe. Thanks, Graham.

Posted 3 years ago

“Fist time ordering from Garden Fragrance, a gift for my mum who loves the Inis perfume. I had never had this perfume and have to say I loved it too. Hope to buy some for myself now.”

Helpful Report

Posted 3 years ago

Thanks for the 5 star review Lorraine. As a small company it means a lot to us. Glad to hear you are happy with our service and your perfume. Inis is one of our best selling ranges, we get lots of positive feedback on it. We are very pleased to hear that you will be back to order again soon. Stay safe. Thanks, Graham.

Posted 3 years ago

“Quick efficient delivery , loved the product I bought”

Helpful Report

Posted 3 years ago

Thanks for the 5 star review Janet. As a small company it means a lot to us. Glad to hear you are happy with our service and your items. Please come back and order again soon! Stay safe. Thanks, Graham.

Posted 3 years ago

“A nice selection of items suitable for personal use or gifts.”

Helpful Report

Posted 3 years ago

Thanks for the 5 star review Linda. As a small company it means a lot to us. Glad to hear you feel we offer a nice selection of goods, we agree that there are lots of lovely gift ideas. We hope that you will be back to order again soon. Stay safe. Thanks, Graham.

Posted 3 years ago

“Excellent communication and very fast delivery!”

Helpful Report

Posted 3 years ago

Thanks for the 5 star review Coral. As a small company it means a lot to us. Glad to hear you are happy with our service and delivery. Hope you will be back to order again soon. Stay safe. Thanks, Graham.

Posted 3 years ago

“Excellent customer service, Notified by emails of order receipt and then despatch. The items were despatched promptly and luckily we didn't suffer any delays either with Royal mail delivery.”

Helpful Report

Posted 3 years ago

Thanks for the 5 star review Ian. As a small company it means a lot to us. Glad to hear you are happy with our service and communication. Hope you will be back to order with us again in the near future. Stay safe. Thanks, Graham.

Posted 3 years ago

“I have used Garden Fragrance for a good few years and have always been satisfied with the products and the service.”

Helpful Report

Posted 3 years ago

Thanks for the 5 star review Margaret. As a small company it means a lot to us. Glad to hear you are happy with our service and are a repeat customer. We look forward to your next order. Stay safe. Thanks, Graham.

Posted 3 years ago

“Arrived a little late due to present conditions but pleased with the product”

Helpful Report

Posted 3 years ago

Thanks for the review, as a small company it means a lot to us. Glad to hear you are happy with your items though sorry it took a little later than expected to arrive. Royal Mail are still experiencing delays with parcel deliveries in some areas due to the pandemic. Stay safe. Thanks, Graham.

Posted 3 years ago

“Very efficient”

Helpful Report

Posted 3 years ago

Thanks for the 5 star review. As a small company it means a lot to us. Glad to hear you are happy with our service. Hope you will be back to order again soon. Stay safe. Thanks, Graham.

Posted 3 years ago

“The handkerchiefs were of good quality, and beautifully packed! Thank you.”

Helpful Report

Posted 3 years ago

Thanks for the 5 star review Ulla. As a small company it means a lot to us. Glad to hear you are happy with our service and the handkerchiefs. It's surprising how hard it is to find them for sale these days! We hope that you will be back to order again soon. Stay safe. Thanks, Graham.

Posted 3 years ago

“Quick delivery and good value product.”

Helpful Report

Posted 3 years ago

Thanks for the 5 star review. As a small company it means a lot to us. Glad to hear you are happy with our service and your items. Hope you will be back to order again soon. Stay safe. Thanks, Graham.

Posted 3 years ago

“Excellent service,lovely product.”

Helpful Report

Posted 3 years ago

Thanks for the 5 star review Linda. As a small company it means a lot to us. Glad to hear you are happy with our service and your items. We hope that you will be back to order again soon. Stay safe. Thanks, Graham.

Posted 3 years ago

“Excellent service, quick delivery and easy to navigate around the website. Will definitely purchase again from the Garden Fragrance Company.”

Helpful Report

Posted 3 years ago

Thanks for the 5 star review Jayne. As a small company it means a lot to us. Glad to hear you are happy with our service and found our website easy to use. We are very pleased to hear that you will be back to order again soon. Stay safe. Thanks, Graham.

Posted 3 years ago

“Item arrived in good time.Intact, easy to use.Will save this site and use again.”

Helpful Report

Posted 3 years ago

Thanks for the 5 star review Susan. As a small company it means a lot to us. Glad to hear you are happy with our service and delivery. We are pleased to hear that you will be back to order again in the future. Stay safe. Thanks, Graham.

Posted 3 years ago

“My order - a jigsaw, arrived promptly and in good condition despite the prevailing difficult postal situation. I've never had problems with this company in the past and have therefore continued to use them - with great satisfaction. Keep up the good service and I will keep up using you!!”

Helpful Report

Posted 3 years ago

Thanks for the 5 star review Ann. As a small company it means a lot to us. Glad to hear you are happy with our service and your items. We are doing our best to keep up with our jigsaw supply, though demand is very high at the moment! Hope you will be back to order again soon. Happy puzzling. Thanks, Graham.

Posted 3 years ago

“I was the recipient of your products and was really pleased with them . They were a gift .”

Helpful Report

Posted 3 years ago

Thanks for the review Mrs Harrison, lovely to hear that you was happy with your gifts. Hope that they made you smile in these difficult times. Stay safe. Thanks, Graham.

Posted 3 years ago

“I bought a beautiful moth/butterfly mug from The Garden Fragrance Company, really delighted with it. I was looking for lavender chocolate at the time so it was an added bonus. Sadly I didn't enjoy the chocolate quite as much”

Helpful Report

Posted 3 years ago

Thanks for the review Georgina. As a small company it means a lot to us. Glad to hear you are happy with our service and your items. I imagine the chocolate lavender is a little unusual, I haven't tried it myself! Hope you will be back to order again soon. Stay safe. Thanks, Graham.

Posted 3 years ago

“Excellent service. Good quality product reasonably priced”

Helpful Report

Posted 3 years ago

Thanks for the 5 star review Ann. As a small company it means a lot to us. Glad to hear you are happy with our service and your items. Hope you will be back to order again soon. Stay safe. Thanks, Graham.

Posted 3 years ago

The Garden Fragrance Company is rated 4.8 based on 2,086 reviews