The Garden Fragrance Company Reviews

Name: The Garden Fragrance Company
Rating: 4.79

4.8 Rating 2,086 Reviews

96 %

of reviewers recommend The Garden Fragrance Company

Company Reviews

Questions

Metrics

4.8

Based on 2,086 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email
Queries Resolved In	Under An Hour

Visit Website

Phone:

01543418546

Write Your review

Tell us how The Garden Fragrance Company made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

The Garden Fragrance Company 5 star review on 17th February 2021

Brian Barnard

The Garden Fragrance Company 5 star review on 31st January 2021

Christine Dawson-de-camps

The Garden Fragrance Company 5 star review on 28th January 2021

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good price, the item was delivered quickly and in good condition. Overall a good experience, the website could use a bit of work though, not very user friendly.”

Helpful Report

Posted 5 years ago

Thanks for the kind review. We take on board your feedback regarding the website. Glad you was happy with our service and had a speedy delivery. Thanks, Graham.

Posted 4 years ago

“I bought the apron for a Xmas present. I like the design very much and hope the recipient does too. And it arrived very quickly after ordering.”

Helpful Report

Posted 5 years ago

Thanks for the kind review. Our aprons are not only fantastic quality, they have lovely designs on them too. I'm sure the recipient of your gift will love it! Hope you will be back to shop with us again soon. Thanks Graham

Posted 4 years ago

“Bought this item for a Christmas gift speedy delivery good packaging I am happy with the service would use again”

Helpful Report

Posted 5 years ago

Thank you for the kind review. We hope you will buy from us again in the near future. Thanks Graham.

Posted 4 years ago

“Excellent selection of products quick delivery”

Helpful Report

Posted 5 years ago

Thank you for the kind review. We hope you will buy from us again in the near future. Thanks Graham.

Posted 4 years ago

“Purchases always arrive in good condition and speedily. Always good quality.”

Helpful Report

Posted 5 years ago

Thank you for the kind review. We hope you will buy from us again in the near future. Thanks Graham.

Posted 4 years ago

“Fantastic service, competitive pricing, very happy.”

Helpful Report

Posted 5 years ago

Thank you for the kind review. We hope you will buy from us again in the near future. Thanks Graham.

Posted 4 years ago

“I am sorry to say I may not be using this company again. My reason being the VERY poor state that my parcel arrived in. The goods where sent in what I regard as a very flimsy envelope, which had been torn in transit and fixed with "Emergency" tape. The poor packaging meant the Christmas presents I was hoping to sent where not realy fit for purpose. In my opinion the packages should have arrived in a cardboard box and packed so they remained in good condition. My first and last order I'm afraid.”

Helpful Report

Posted 5 years ago

“Lovely beautiful gifts & items. Friendly, professional, responsive, affordable & cheap delivery. Great availability & free booklet with order. Thank you.”

Helpful Report

Posted 5 years ago

Thank you for such a lovely review..you have summed up everything we hope to achieve! We hope you will shop with us again soon. Thanks Graham.

Posted 4 years ago

“So pleased with the service and the goods I have ordered more!!”

Helpful Report

Posted 5 years ago

Thanks for the review Cecily, as a small business we really appreciate it. We hope you will be just as pleased with your second order (we are sure you will) and will be back again to place some more in the near future! Thanks, Graham.

Posted 5 years ago

“Variety of scented products good.I originally was seeking Lavender and will probably be back.”

Helpful Report

Posted 5 years ago

Thanks for your kind review, as a small business we really appreciate it. We have lots of lovely smellies available and an extensive range of lavender (which is always very popular). Please do visit us again and see what we have to offer. Thanks, Graham.

Posted 5 years ago

“Great quality products and prompt delivery”

Helpful Report

Posted 5 years ago

Thanks very much for leaving us a review, as a small business it means a lot. All orders are dispatched same or next day so they will reach you as soon as possible. We hope you will shop with us again in the near future. Thanks Graham.

Posted 5 years ago

“Excellent prompt service”

Helpful Report

Posted 5 years ago

Thanks for the review Steven. It pretty much sums up what we aim for! We hope you will shop with us again in the near future. Thanks Graham.

Posted 5 years ago

“I was delighted with my purchases from The Garden Fragrance company and would certainly shop with them again. Goods arrived quickly and were well wrapped. Postage prices are a bit high.”

Helpful Report

Posted 5 years ago

Thank you for your kind review. Glad to hear you were delighted with your order and will be back to shop with us again. We feel our delivery charge of £1.99 (no matter how much you spend) is very reasonable, especially for a small business like ours. We look forward to your next order. Thanks, Graham.

Posted 5 years ago

“My order arrived in the post damaged. I rang to report this and received an apology and confirmation that a replacement would be sent. I am pleased to say that this arrived promptly more securely packed in a box. Thank you.”

Helpful Report

Posted 5 years ago

Thank you for your review, we are glad to hear that your issue was resolved promptly. Apologies again, we do normally get it right but sometimes a parcel can have a rough journey and damages do occasionally occur. Enjoy your reed diffuser, it smells amazing. Thanks, Graham.

Posted 5 years ago

“I was having trouble sourcing Lily of the Valley products and a friend suggested your company. Very easy website and extraordinary speedy delivery considering I live on the Channel Islands, with no excessive postal charges . ACE !!”

Helpful Report

Posted 5 years ago

Thanks for the very kind review. We always have a good stock of Yardley Lily of the Valley so you know where to come when you need some more! Our £1.99 postage rate really is great value, you can't go shopping and pay to park for that price! Please feel free to recommend us to your friends/family on the Channel Islands too! Thanks Graham.

Posted 5 years ago

“A great site for unique gifts - we bought a jigsaw of the welsh county our grandpa grew up in which we hope he’ll like. Can’t speak of the product as it’s a gift but order, delivery and tracking all great and appreciate the array of gifts available.”

Helpful Report

Posted 5 years ago

Thanks for the lovely review and we really hope that your Grandpa enjoys his jigsaw and that it brings back some lovely childhood memories for him. Be sure to visit us again if you are looking for gift ideas, our personalised gift ranges are very popular too! Thanks Graham.

Posted 5 years ago

“I have just recently been shopping with TGFC and find there products of good quality.fast delivery.”

Helpful Report

Posted 5 years ago

Thanks for the kind review, as a small business we really do appreciate it. Hope you enjoy the Au Lait items that you purchased, they are really nice and great on sensitive skin too. Hope that you will shop with us again in the near future. Thanks Graham.

Posted 5 years ago

“Ordered some Inis perfume. I filled in all my credit card details and the page just jumped back onto the order page. Now I’m concerned. Please tell me you don’t have a security problem. Reluctant to ring back on an 0843 number. No order recorded nor do I have an email.”

Helpful Report

Posted 5 years ago

“Lovely packaging ,smells lovely Quick service”

Helpful Report

Posted 5 years ago

Thanks for the lovely review Rosemary, glad that you are enjoying your drawer liners. We sell a lot of them and they do smell really nice. Hope you will be back to order with us again in the near future. Thanks, Graham.

Posted 5 years ago

“Helpful . The website easy to use. The goods lovely and well packed”

Helpful Report

Posted 5 years ago

Thanks for the great review Mary, as a small business we really do appreciate it. Glad to hear that you was happy with both the goods and our service. Please come back to shop with us again very soon. Thanks, Graham.

Posted 5 years ago

The Garden Fragrance Company is rated 4.8 based on 2,086 reviews