The Garden Fragrance Company Reviews

Name: The Garden Fragrance Company
Rating: 4.79

4.8 Rating 2,086 Reviews

96 %

of reviewers recommend The Garden Fragrance Company

Company Reviews

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Metrics

4.8

Based on 2,086 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email
Queries Resolved In	Under An Hour

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Phone:

01543418546

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The Garden Fragrance Company 5 star review on 17th February 2021

Brian Barnard

The Garden Fragrance Company 5 star review on 31st January 2021

Christine Dawson-de-camps

The Garden Fragrance Company 5 star review on 28th January 2021

Anonymous

Anonymous // 01/01/2019

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“Love this product x”

Helpful Report

Posted 4 years ago

“excellent service! Bought the lavender drawer liners and you could smell the lavender before you even unwrapped the packaging! This is the real article, proper lavender essential oils obviously used which is a rarity, nowadays, take it from a connaiseur! Would thoroughly recommend! Many Thanks!”

Helpful Report

Posted 4 years ago

Thanks for the lovely review Tina, as a small company we really appreciate it. Glad to hear that you was happy with our service and loved your lavender drawer liners. All of our lavender items are made with pure lavender essential oils from fields in the Cotswolds - they are top quality. Hope you will be back to shop with us again soon, we are already getting new gift lines in for Christmas. Thanks, Graham.

Posted 4 years ago

“Thank you for being so prompt with my order”

Helpful Report

Posted 4 years ago

Thanks for the lovely review Judith, as a small company we really appreciate it. Glad to hear that your order arrived promptly and hope you will be back to shop with us again soon. Thanks, Graham.

Posted 4 years ago

“Dealing with The Garden Fragrance Company is always a pleasure as orders are processed without any hitches and products despatched and received very quickly.”

Helpful Report

Posted 4 years ago

Thanks for the lovely review, as a small company we really appreciate your kind words. Glad to hear that you have always been very happy with our service. Hope you will be back to shop with us again soon, we are already getting new gift lines in for Christmas. Thanks, Graham.

Posted 4 years ago

“I have not used them before but was very pleased with a qguick delivery”

Helpful Report

Posted 4 years ago

Thanks for the lovely review, as a small company we really appreciate it. Glad to hear that your order arrived promptly and hope you will be back to shop with us again soon. Thanks, Graham.

Posted 4 years ago

“The soap I ordered came this morning and arrived in good condition. I haven't used it yet but I have had it before and it's usually been nice. I've no reason to think it won't be this time.”

Helpful Report

Posted 4 years ago

Thanks for the lovely review June, as a small company we really appreciate it. Glad to hear that your order arrived promptly and I'm sure you will enjoy the soap as much as last time. Hope you will be back to shop with us again soon, we are already getting new gift lines in for Christmas. Thanks, Graham.

Posted 4 years ago

“Reasonable product, I agree with others that it seems very loose which is because of the adjust feature, shame it can't be removed as it could be fixed in either plane and ordered either up or down . However it does work ok.”

Helpful Report

Posted 4 years ago

Thanks for the review, as a small company we really appreciate it. We sell lots of these adaptors as they are such a useful item to have, I'm sure you will be pleased with it. Hope you will be back to shop with us again soon, we are already getting new gift lines in for Christmas. Thanks, Graham.

Posted 4 years ago

“brilliant service”

Helpful Report

Posted 4 years ago

Thanks for the lovely review Jan, as a small company we really appreciate it. Glad to hear that your order arrived promptly and hope you will be back to shop with us again soon. Thanks, Graham.

Posted 4 years ago

“I was very pleased with everything i ordered from your company . Lovely products & all good quality. I will definitely be ordering again . Thank you.”

Helpful Report

Posted 4 years ago

Thanks for a lovely review, as a small company it means a lot to us. So glad to hear that you are happy with everything you ordered, be sure to come back to shop with us again soon. We are starting to get some lovely items in ready for Christmas. Thanks, Graham.

Posted 4 years ago

“Very Pleased, came very promptly,was a little disappointed as no opening offers,as I am a new customer and this was my first order with you, will order from you again, Than you very much.”

Helpful Report

Posted 4 years ago

Thanks for the lovely review, as a small company we really appreciate it. Sorry we didn't have any opening offers, instead we like to price all our products as competitively as we can. We also have some great bargains in our Sale section that are worth a browse. We will look forward to your next order. Thanks, Graham.

Posted 4 years ago

“Love the products. Brilliant service”

Helpful Report

Posted 4 years ago

Thanks for the review Deborah, as a small company we really appreciate it. Glad to hear that you was happy with our service and that you loved your items. Hope you will be back to shop with us again soon, we are already getting lovely new gift lines in for Christmas. Thanks, Graham.

Posted 4 years ago

“I ordered in August 2020 scented paper drawer liners and scented sachets. All arrived well and are doing their job nicely. In the drawer liner pack are only 5 sheets though and the size is such that you can not really cut one liner for two drawers. Would have been nice to have at least one more in the pack.”

Helpful Report

Posted 4 years ago

Thanks for the lovely review Irina, as a small company we really appreciate it. Glad to hear that your order arrived promptly and you are happy with them. We will pass on the feedback with regards to the number of liners in each pack. Hope you will be back to shop with us again soon. Thanks, Graham.

Posted 4 years ago

“Very pleased with product availability and prices. Delivery speed and packaging also good.”

Helpful Report

Posted 4 years ago

Thanks for the lovely review, as a small company we really appreciate it. Glad to hear that you are happy with our service and prices and hope you will be back to shop with us again soon. Thanks, Graham.

Posted 4 years ago

“Love the wide selection which is available online particularly Bathing Beauty products at great prices. The sale items often provide lovely gifts, stocking fillers and items to make up a mini hamper which are always well received. Excellent service always.”

Helpful Report

Posted 4 years ago

Thanks for the lovely review, as a small company we really appreciate it. Glad to hear that you love our product range. We add new items every 6-8 weeks and have some lovely things lined up for Christmas. Hope you will be back to shop with us again soon. Thanks, Graham.

Posted 4 years ago

“Love this product , speedy delivery , always packed well”

Helpful Report

Posted 4 years ago

Thanks for the lovely review, as a small company we really appreciate it. Glad to hear that your order arrived promptly and hope you will be back to shop with us again soon. Thanks, Graham.

Posted 4 years ago

“The service I received was excellent. My product arrived safe & secure within 48 hours”

Helpful Report

Posted 4 years ago

Thanks for the lovely review Rosalie, as a small company we really appreciate it. Glad to hear that your order arrived promptly and hope you will be back to shop with us again soon. Thanks, Graham.

Posted 4 years ago

“Quick and efficient service. Only just started using Lavender fragrance, so a bit early to comment. Spray is gentle and fine.”

Helpful Report

Posted 4 years ago

Thanks for the review, glad to hear that you was happy with our service and so far, so good with the lavender spray. We have lots of lovely lavender items if you ever need some more. Hope you will shop with us again soon. Thanks, Graham.

Posted 4 years ago

“Loved the products and they arrived really quickly. One of the bottles wasn’t closed properly so had leaked a little bit but apart from that, I will definitely order again! Thank you!”

Helpful Report

Posted 4 years ago

Thanks for the 5 star review Emma, as a small company it means a lot to us. So glad to hear that you are happy with our service and your parcel arrived quickly. Sorry to hear that one of the items had leaked a little, this doesn't usually happen. If you need to return it for a replacement please email us at customerservice@thegardenfragrancecompany.co.uk and we can arrange that for you. We look forward to your next order. Thanks, Graham.

Posted 4 years ago

“I love browsing the Garden Fragrance company website - there's so much choice! I recently purchased Arran Glen Iorsa Calming Mist - which smells lovely and really makes you feel calm/relaxed I also bought Inis Energy Hand Lotion and Inis Energy Cologne Spray All the Inis collection is lovely - its a lovely fresh smell, like being by the sea The website is so easy to use, and delivery is quick. Items well packaged Thank you”

Helpful Report

Posted 4 years ago

Thanks for the lovely review, it's nice to hear what our customers think to both our service and the items we sell. Inis is one of our best selling ranges, it smells really good and is long lasting. We have recently added some lovely new ranges to the website and will be adding more in the run up to Christmas. Be sure to visit us for a browse when starting your Christmas shopping. Thanks, Graham.

Posted 4 years ago

“Too early to write a review as the goods have not arrived yet.”

Helpful Report

Posted 4 years ago

The Garden Fragrance Company is rated 4.8 based on 2,086 reviews