The Garden Fragrance Company Reviews

Name: The Garden Fragrance Company
Rating: 4.79

4.8 Rating 2,086 Reviews

96 %

of reviewers recommend The Garden Fragrance Company

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4.8

Based on 2,086 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email
Queries Resolved In	Under An Hour

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Phone:

01543418546

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The Garden Fragrance Company 5 star review on 17th February 2021

Brian Barnard

The Garden Fragrance Company 5 star review on 31st January 2021

Christine Dawson-de-camps

The Garden Fragrance Company 5 star review on 28th January 2021

Anonymous

Anonymous // 01/01/2019

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“Excellent”

Helpful Report

Posted 5 years ago

Thanks for the 'excellent' review Jean, we really appreciate it. Hope you will shop with us again soon. Graham

Posted 5 years ago

“Product variety good, excellent quality food items, with good use by dates. The whole experience of ordering, packaging excellent, likewise delivery. Highly recommend this Company, used previously, and received same high standard including excellent customer service.”

Helpful Report

Posted 5 years ago

Thanks for such a lovely review, as a small company we really do appreciate you taking time to leave your comments. We look forward to your next order as we get towards the gift buying season! Thanks again, Graham.

Posted 5 years ago

“bought ladies hankies for a gift which are hard to find in shops , fast delivery well packaged . will use again”

Helpful Report

Posted 5 years ago

Thanks for the lovely review Jackie. It's true, hankies are so hard to find in the shops. Our customers still love them and we sell lots. They do make lovely gifts. You will know where to come when you need some more. Thanks, Graham.

Posted 5 years ago

“Nice range easy to use and buy Goods arrived well wrapped and on time.”

Helpful Report

Posted 5 years ago

Thanks for the review, glad to hear you found our site easy to use and was happy with our service. We aim to dispatch goods same or next day so they arrive as soon as possible. I will pass on your comments to the rest of the team. Hope you will buy from us again in the near future. Thanks, Graham.

Posted 5 years ago

“My perfume was delivered safe and fast. I am totally please with my perfume parcel. Thank you”

Helpful Report

Posted 5 years ago

Thanks for the review Hayley, glad you liked the perfumes you ordered. They smell great and they are a nice size to fit in a handbag or take on your travels. Hope you will be back to shop with us again soon. Thanks, Graham.

Posted 5 years ago

“First time I have ordered from them. Easy to order on line and very prompt delivery. Would definitely order from them again. Quality very good too.”

Helpful Report

Posted 5 years ago

Thanks very much for this great review. As a small company it makes us happy to hear that you was impressed with both your goods and our service. We have lots of great gift ideas ready for Christmas so hope you will be back to order from us again soon. Thanks, Graham.

Posted 5 years ago

“Great product with beautiful design, great service .... Thank You ....”

Helpful Report

Posted 5 years ago

Thanks for the kind review Julia. If you are a jigsaw lover you will see we have a great range and we update it with new designs every 6-8 weeks too. There are some lovely Christmas designs available now. Thanks, Graham.

Posted 5 years ago

“Lovely smell from box”

Helpful Report

Posted 5 years ago

Thanks for the positive review Lynda, great to know you was happy with your order. I'm sure you can imagine or warehouse smells pretty good too! Hope you will order from us again in the near future. Thanks Graham

Posted 5 years ago

“Superb prices, prompt delivery, an excellent company”

Helpful Report

Posted 5 years ago

Thanks so much for your positive review. We always dispatch goods same day or next day so you will receive them asap. Customer service is a big thing for us so it's great you were happy with our service. Hope to receive another order from you again soon. Thanks, Graham.

Posted 5 years ago

“Ordered 2 jigsaws for elderly mum (85) plus 2 lovely talc this ordered to arrive very quickly and mums now enjoying doing them”

Helpful Report

Posted 5 years ago

Thanks for the lovely review Hazel, it's nice to hear from our customers. Hope your Mum is enjoying the jigsaws, we have a huge range online so you will know where to come when she is ready for her next one! Thanks Graham.

Posted 5 years ago

“Inis is my favourite and only perfume that I wear and as I was having problems with my usual supplier I was delighted to find the Garden Fragrance company and especially as I can pay through my Amazon prime account which made the whole process easy and problem free. I will use again and continue to do so as long as my satisfaction levels are met.”

Helpful Report

Posted 5 years ago

Thanks for the great review. Inis is our number one best seller and we agree it smells amazing, and it's long lasting too. We always have Inis in stock and we have multibuy offers on some items too. We look forward to your next order. Thanks Graham.

Posted 5 years ago

“Prompt delivery, good quality items, very pleased. look forward to visiting the shop in Lichfield too.”

Helpful Report

Posted 5 years ago

Hi Susan, Thanks for your kind review. Glad you was happy with everything that you ordered. We don't actually have a shop in Lichfield I'm afraid. We only sell via mail order catalogue and online. Our offices are based in Lichfield, but there isn't much to see there! Hope you will order from our website again in the near future. Thanks Graham.

Posted 5 years ago

“My order was received quickly & well packed. I am greatly enjoying the Innisfree perfume. My family enjoyed reading the poem.”

Helpful Report

Posted 5 years ago

Thanks for the great review Susan! Inis is our best selling range so you certainly aren't alone in enjoying the lovely scent. It lasts all day long too. Hope you will be back to order from us again soon. Thanks, Graham.

Posted 5 years ago

“Delighted with the product and delivery.”

Helpful Report

Posted 5 years ago

That is what we like to hear! Thanks for the positive review and hope you will be back to shop with us again very soon! Thanks Graham

Posted 5 years ago

“Excellent delivery service. Well packaged. All items in excellent condition and just as described.”

Helpful Report

Posted 5 years ago

Thanks for the great feedback. We always aim to dispatch orders same day or next day so they arrive with you as soon as possible. A great service for just £1.99. I will be sure to pass on your positive comments on the packaging to our warehouse too. Thanks Graham.

Posted 5 years ago

“Lovely products and swift service”

Helpful Report

Posted 5 years ago

Thanks for the great feedback. We always aim to dispatch orders same day or next day so they arrive with you as soon as possible. A great service for just £1.99. Hope you will be back to shop with us again soon! Thanks Graham.

Posted 5 years ago

“very efficient, quick delivery, easy to follow website”

Helpful Report

Posted 5 years ago

That is what we like to hear! Thanks for the positive review and hope you will be back to shop with us again very soon! Thanks Graham

Posted 5 years ago

“Unusual gifts. I am so pleased with everything I have bought.”

Helpful Report

Posted 5 years ago

Great to hear this Patricia. We will have even more fabulous gifts available in November, in time for Christmas :-) Hope you will order from us again in the near future. Thanks, Graham.

Posted 5 years ago

“Excellent service, love all the products, would definitely order from this company again.”

Helpful Report

Posted 5 years ago

Great news Lisa, we would love you to order from us again in the near future. We will have new ranges available in November along with lots of great gift ideas. Our sale will also be updated soon if you want to get yourself a bargain! Thanks, Graham.

Posted 5 years ago

“I consider the packaging to be inadequate as the a corner on each puzzle box was slightly crushed. Also on both puzzle boxes the 'celebrating 100 years' stickers were broken in two instances, on each box, (there being four stickers per box). As these issues apply only to both boxes, they don't affect the jigsaw pieces inside, but as they were intended to be gifts, I would have liked the outside appearance to be as perfect as if bought from a shop. No issues with delivery time.”

Helpful Report

Posted 5 years ago

Hi Kevin, Sorry to hear that you was disappointed with your jigsaw order due to the condition the jigsaws arrived in. We do try to package our parcels well enough to withstand the postal service without using wasteful amounts of padding. It appears on this occasion (and it rarely happens) the parcel wasn't packed well enough or it had a bumpy journey to you. Either way it is totally understandable you want the jigsaws in excellent condition. I will be sure to pass your feedback on to our warehouse team. Gibsons have stopped using plastic sellophane on their jigsaws now and have started sealing them only with 4 circular stickers, it appears that these stickers do tear easily and hopefully Gibsons will be addressing this going forward. If you wish to discuss further please feel free to contact me at customerservices@thegardenfragrancecompany.co.uk Thanks Graham.

Posted 5 years ago

The Garden Fragrance Company is rated 4.8 based on 2,086 reviews