The Garden Fragrance Company Reviews

Name: The Garden Fragrance Company
Rating: 4.79

4.8 Rating 2,086 Reviews

96 %

of reviewers recommend The Garden Fragrance Company

Company Reviews

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Metrics

4.8

Based on 2,086 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email
Queries Resolved In	Under An Hour

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Phone:

01543418546

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The Garden Fragrance Company 5 star review on 17th February 2021

Brian Barnard

The Garden Fragrance Company 5 star review on 31st January 2021

Christine Dawson-de-camps

The Garden Fragrance Company 5 star review on 28th January 2021

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Product is excellent and order arrived quickly.”

Helpful Report

Posted 4 years ago

Thank you so much for the review, as a small company we really appreciate it. Glad to hear that your order arrived promptly and that you are happy with your items. Hope you will be back to shop with us again soon. Thanks, Graham.

Posted 4 years ago

“Quick delivery. Good pricing. Would use again.”

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Posted 4 years ago

Thanks for the 5 star review Josephine, as a small company competing with the big online players we really do appreciate it. We are glad that you find our prices competitive and we look forward to your next order. Thanks, Graham.

Posted 4 years ago

“received within few days, the talc tin little dent & seal on other talc box could be sealed better.overall please. Discount on two tins purchase never taken off. Not damaged by courier but the packer squeezing the two tins of talc and round cardboard talc content into a square box.”

Helpful Report

Posted 4 years ago

Thanks for the review Helen, I have looked at your order and the £1 multi-buy discount was taken off at checkout. I'm glad to hear the order arrived quickly but sorry to hear it wasn't in perfect condition. We very rarely have any damaged items reported but I will be sure to pass this feedback on to our warehouse packers. If you would like to return the dented talc for a replacement then please feel free to contact us at customerservice@thegardenfragrancecompany.co.uk Thanks, Graham.

Posted 4 years ago

“Items required were in stock and delivered quickly in the current climate.”

Helpful Report

Posted 4 years ago

“Very good service. The customer service was excellent. I will certainly be ordering from them again.”

Helpful Report

Posted 4 years ago

Thanks for the 5 star review Lorraine, as a small company we really do appreciate it. We also pride ourselves in offering great customer service and efficient delivery, so glad to hear that you are happy with this. We look forward to your next order. Thanks, Graham.

Posted 4 years ago

“I’ve had a pleasant and positive experience with this company, excellent dispatch and delivery service. You should get no nasty stench with this company.”

Helpful Report

Posted 4 years ago

Thanks for the review Edward, as a small company we really do appreciate it. We always aim to dispatch next day so you get your order as soon as possible. Please feel free to recommend us to friends and family! Thanks, Graham.

Posted 4 years ago

“Super service and great selection.”

Helpful Report

Posted 4 years ago

Thank you so much for the review, as a small company we really appreciate it. Glad you was happy with our service and that you were pleased with our range of products. Hope you will be back to shop with us again soon. Thanks, Graham.

Posted 4 years ago

“Bought the multi-plug-socket which plugs in either way up and it is perfect for my use.”

Helpful Report

Posted 4 years ago

Thanks for the review Frank, we sell a lot of multi-plug sockets as they are such a useful thing to have. Be sure to come and shop with us again in the near future. Thanks, Graham.

Posted 4 years ago

“Just found the company by chance when looking for Inis products. Highly recommend as reasonably priced and fast delivery. Now I always order from them.”

Helpful Report

Posted 4 years ago

Thanks for the great review Catherine, as a small company it means a lot to us. Inis is our best selling range as it smells so lovely and lasts well too. We are so happy to hear that you are now a regular customer and that you have been happy with our service. Thanks, Graham.

Posted 4 years ago

“Pure lavender hand cream in plunge dispenser. Exactly what i wanted.”

Helpful Report

Posted 4 years ago

Thanks for the lovely review Barbara, the lavender range we sell is beautiful and made with the finest lavender oils in the Cotswolds. I'm sure you'll be very happy with it. Shop with us again soon! Thanks, Graham.

Posted 4 years ago

“Fantastic service and thank you so much for the free gifts x”

Helpful Report

Posted 4 years ago

Thanks for the great review Juliet, glad that you was happy with our service. Enjoy the free gift, we all need a little treat every now and again! Hope you will place another order with us in the near future. Thanks, Graham.

Posted 4 years ago

“Super efficient, easy to navigate the site and generally very happy with products and service 😀”

Helpful Report

Posted 4 years ago

Thank you so much for the review, as a small company we really appreciate it. Glad you found the website easy to use and that you are happy with your items. Hope you will be back to shop with us again soon. Thanks, Graham.

Posted 4 years ago

“Very pleased that I have found this site. I have promoted the reversible multiple plug to me friends.”

Helpful Report

Posted 4 years ago

Thanks for the great review, as a small company we really appreciate it, especially the recommendations. Glad you are pleased with your multi socket adapter. Do come back and shop with us again soon. Thanks, Graham.

Posted 4 years ago

“Excellent, speedy service”

Helpful Report

Posted 4 years ago

Thank you for the 5 star review, as a small company it means a lot. Glad you was happy with our service and hope that you will come back to shop with us again soon! Thanks, Graham.

Posted 4 years ago

“My order for Inis fragrance was handled and delivered in a timely, efficient manner. Very pleased. Fragrance is wonderfully unique and subtle.”

Helpful Report

Posted 4 years ago

Thanks for the great review Desmond, as a small company we really appreciate it. Glad you are pleased with the Inis fragrance, it is our best selling range as the scent is so good. Do come back and shop with us again soon, we have lots of other lovely Inis scented items too. Thanks, Graham.

Posted 4 years ago

“I purchased Inis shower gel as a birthday gift for a friend, as it is her favourite. She was delighted with it.”

Helpful Report

Posted 4 years ago

Thanks for the 5 star review, as a small company we really appreciate it. Glad that your friend was pleased with her gift. Inis is our best selling range so you made a good decision. Do come back and shop with us again soon, we have lots of lovely gift ideas and treats for yourself too. Thanks, Graham.

Posted 4 years ago

“I use this company regularly to purchase jigsaws. There is always a good choice, their website is easy to use and their service Is excellent. Sometimes they give free gifts which are very good quality.”

Helpful Report

Posted 4 years ago

Thanks for the great review Shelagh, it's good to have feedback from our regular customers and it means a lot you have taken the time to do it. Our jigsaws have been flying out the door since lockdown but we are doing our best to keep our stock levels up and get new designs in. Happy puzzling! Thanks, Graham.

Posted 4 years ago

“Great selection of products to choose from and good customer service from the company. My order took longer to arrive than I'd expected but that was not their fault. It had been sent out very promptly..it was the postal service that were a bit slow. (But they have their own problems at present and it was only a couple of days' delay. I'll certainly use the Garden Fragrance Company again.”

Helpful Report

Posted 4 years ago

Thanks for the 5 star review Elizabeth, as a small company we really appreciate it. Thanks for being understanding about Royal Mail taking slightly longer than normal to deliver. Do come back and shop with us again soon, we have lots of lovely gift ideas and treats for yourself too. Thanks, Graham.

Posted 4 years ago

“Very good quality. Fabulous aromas.”

Helpful Report

Posted 4 years ago

Thanks for the great review Linda, as a small company we really appreciate it. Glad you are pleased with your items. Do come back and shop with us again soon, we have lots of lovely lavender scented items to help you to relax and unwind. Thanks, Graham.

Posted 4 years ago

“Bought the Slumber Gift Set for a friends birthday, she loved all the products! Also very nicely packaged.”

Helpful Report

Posted 4 years ago

Thanks for the great review, as a small company we really appreciate it. Glad to hear that your friend loved her gift and hopefully it will help her sleep too! Do come back and shop with us again soon. Thanks, Graham.

Posted 4 years ago

The Garden Fragrance Company is rated 4.8 based on 2,086 reviews