The Garden Fragrance Company Reviews

Name: The Garden Fragrance Company
Rating: 4.79

4.8 Rating 2,086 Reviews

96 %

of reviewers recommend The Garden Fragrance Company

Company Reviews

Questions

Metrics

4.8

Based on 2,086 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email
Queries Resolved In	Under An Hour

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Phone:

01543418546

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The Garden Fragrance Company 5 star review on 17th February 2021

Brian Barnard

The Garden Fragrance Company 5 star review on 31st January 2021

Christine Dawson-de-camps

The Garden Fragrance Company 5 star review on 28th January 2021

Anonymous

Anonymous // 01/01/2019

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“easy to order and very pleased with the service.”

Helpful Report

Posted 6 years ago

Thanks for the lovely review, glad that you found it easy to order with us. We aim to offer a first class service so I'm glad to hear that you were pleased with the item and delivery. Hope you will shop with us again in the near future. Thanks Lisa x

Posted 6 years ago

“Efficient site and good quality purchase”

Helpful Report

Posted 7 years ago

Thanks for the lovely review, glad that you found it easy to order online and hope you are delighted with your purchase. Please shop with us again soon! Thanks Lisa x

Posted 6 years ago

“Very quick receipt”

Helpful Report

Posted 7 years ago

Thanks for the review. We always aim to get orders dispatched the next day so delivery is made as quickly as possible. Hope you will order from us again soon. Thanks Lisa x

Posted 6 years ago

“Prompt service & delivery. Smashing jigsaws at a great price.”

Helpful Report

Posted 7 years ago

Thanks for the great review. We do love a good jigsaw and have hundreds available online which we update regularly so visit us again when you need your next jigsaw fix! Thanks Lisa x

Posted 7 years ago

“Really please with the quick delivery of my goods which were well packaged.”

Helpful Report

Posted 7 years ago

Thanks for the review. We always aim to get orders dispatched the next day so delivery is made as quickly as possible. Good to hear that you was happy with our service and hope you will order from us again soon. Thanks Lisa x

Posted 7 years ago

“I purchased a robin mug it was very nice good delivery but it stains very badly have not had this problem before within cups and mugs”

Helpful Report

Posted 7 years ago

Sorry to hear you are not entirely happy with the robin mug. If you wish to return it to us, you can do this and after checking it over, we can issue a refund. Thanks Lisa x

Posted 7 years ago

“Goods arrived promptly and as ordered. Very good, thank you”

Helpful Report

Posted 7 years ago

Thanks for the feedback, it's always good to hear from our customers. We aim to despatch all orders the following day so that they are delivered as quickly as possible. Hope that you will use us again in the near future. Thanks Lisa x

Posted 7 years ago

“AS of now I haven't received my order. So it seems a little precious to be asking for feedback don't you think?”

Helpful Report

Posted 7 years ago

Sorry to hear there was an overlap between you receiving your parcel and our review email being sent. I can see your order was despatched on 19th Dec so you should have received it by now. If for any reason you haven't, please get in touch with our customer service team on 0843 289 9534 who will be happy to help. Thanks Lisa x

Posted 7 years ago

“Quick delivery”

Helpful Report

Posted 7 years ago

“Had exactly what I wanted with a very good service.”

Helpful Report

Posted 7 years ago

Thanks for the review. We hope that you enjoyed the Inis Hand Cream, it's one of our favourite ranges. Please use us again in the near future, we are always updating our offers and sale section. Thanks Lisa x

Posted 7 years ago

“Smooth transaction and very quick delivery 5*****”

Helpful Report

Posted 7 years ago

Thanks for the lovely review. Glad that you was happy with your order. Hope that you will order from us again soon. Lisa x

Posted 7 years ago

“I was really pleased to find a company which sells products from smaller suppliers, who are organic and paraben free, you just cant find these things in the shops. Delighted with everything l ordered!”

Helpful Report

Posted 7 years ago

Thanks for the lovely review. Glad to hear that you found us and hope that you will continue to order from us in the future. We like to ensure that we offer a wide range of quality items, including those that are organic and paraben free as we know these are important to many people. We are always looking for new ranges to add to our offer, so keep a look out! Thanks Lisa x

Posted 7 years ago

“Lovely selection of gifts and a very prompt service at this busy time of the year. Thank you so much”

Helpful Report

Posted 7 years ago

Thanks Lynn, it's great to hear such positive feedback. We worked hard to ensure that our standards never slipped over the busy Christmas period. Remember us again next time you are looking for a gift, we have a fab choice. Thanks Lisa x

Posted 7 years ago

“I saw a present for my daughter after a very long search both on line and in the shops resulted in disappointment. Never heard of this company, came upon it by chance. Superb almost overnight service , beautifully packed, no wasted packaging just simple, sensible, weatherproof cover. Contents perfect and exactly as ordered. Two small and interesting catalogue type books included, not too glossy, not too big, may be useful. On line site lovely and easy to use. Item sensibly priced. Thank you.”

Helpful Report

Posted 7 years ago

Thanks for the lovely review. We offer a huge range of jigsaws and regularly update them with new releases. We also try to be price competitive and keep our delivery charge at a low £1.99. Hope that you will start to visit us regularly and order with us again in the near future. Thanks Lisa x

Posted 7 years ago

“You had the items I wanted at a good price and they were delivered quickly and safely.”

Helpful Report

Posted 7 years ago

“Well package arrived very quickly would order again from this company”

Helpful Report

Posted 7 years ago

Thanks for the review, it's good to hear that everything was well with your order. We are always updating our site with new products and new sale lines so it's worth checking back regularly. Thanks Lisa x

Posted 7 years ago

“Good delivery time, well packaged, as advertised”

Helpful Report

Posted 7 years ago

Thanks for the review. We always aim to despatch orders the next day so our customer's receive them as quickly as possible. Hope you will use us again in the near future. Thanks Lisa x

Posted 7 years ago

“Recently purchased a Christmas present, which was very reasonably priced, well packaged and delivered in just a few days. Excellent service, would certainly recommend!”

Helpful Report

Posted 7 years ago

Thanks for the lovely review. It's always good to hear customer's feedback on our service. Hope the recipient enjoys their jigsaw. We have hundreds to choose from online so if you every need another, you know where to come! Thanks Lisa x

Posted 7 years ago

“Package arrived on time and I was very pleased with my purchase.”

Helpful Report

Posted 7 years ago

Thanks for the lovely review. Glad that you was happy with your order. Hope that you will order from us again soon. Lisa x

Posted 7 years ago

“Always easy to order. Kept well informed of the status of order. Order always arrives on time and well wrapped.”

Helpful Report

Posted 7 years ago

Thanks for the lovely review. Glad you were happy with our service and that you find our site easy to shop from. We look forward to your next order in the near future. Thanks Lisa x

Posted 7 years ago

The Garden Fragrance Company is rated 4.8 based on 2,086 reviews