The Garden Pharmacy Reviews

Name: The Garden Pharmacy
Address: 17 SOVEREIGN PARK, NW10 7QP, LONDON
Rating: 4.88

4.9 Rating 3,746 Reviews

98 %

of reviewers recommend The Garden Pharmacy

4.9

Based on 3,746 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email
Queries Resolved In	Under An Hour

Visit Website

Phone:

02076320232

Email:

support@garden.co.uk

Location:

17 SOVEREIGN PARK, NW10 7QP
LONDON
NW10 7QP

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They were extremely quick to dispatch the product that I ordered and kept me updated with the right amount of emails. Upon opening the product I realised I had ordered the wrong thing and when I checked the website for return details I found I could not return. Extremely disappointed.”

Helpful Report

Posted 11 years ago

“response time was fine ..initial problem with availability quickly handled...”

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Posted 11 years ago

“I source bioderma products from The Garden. Rapid delivery but I noticed the second time I used the site the same items were a quarter more expensive even with the 'loyalty points' discounts. I'd rather have cheaper products than a points system thanks very much!”

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Posted 11 years ago

“Was really disappointed to have my delivery arrive "unwrapped" after requesting that it was a gift and needed wrapping… spoilt the surprise of a gift! I would have had it delivered elsewhere had i known that way the surprise would not have been spoilt! Cant understand if you request gift wrap option why it was not done”

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Posted 11 years ago

“Have used them for years. Fantasic quick service. They have never let me down”

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Posted 11 years ago

“Ok product but I find that it does not really last 24 hours. Understand that products of this nature need to be 'thick' but I find it hard to blend - I only need it for a small part of one cheek. I also think that a colour chart would be helpful with the ability of purchasing individual samples rather than paying for a sample palette that has colours on it that I will never never use. I have used the product for three days now and am not sure if I will be purchasing. I am trailing other brands before I decide”

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Posted 11 years ago

“Your service is really good. But shipping cost is expensive to Ireland. you should consider like amazon.co.uk super saver free delivery at least order above 50 euros. Regards, Xavier”

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Posted 11 years ago

“There are few issue with the website e.g. when you are selecting a product and putting in your basket it could disappear for no reason while you are selecting a product for another brand? e.g. dermatologic? very annoying”

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Posted 11 years ago

Thank you for the comment...unfortunately, the Dermalogica problem arises because Dermalogica have a rather silly rule that their products must not be sold in the same basket as any other products! (we have tried to get around this, without much luck!)

Posted 11 years ago

“The Garden Pharmacy has always been very reliable and that is why I return to their online shopping time after time. Highly recommended. Products are always well packaged too.”

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Posted 11 years ago

“The online shopping experience was straight forward. My purchase was made over the BH weekend. It arrived the next working day. Thank you”

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Posted 11 years ago

“Order was sent quickly and arrived well wrapped, but special offer of "spend over certain amount get free item" was omitted. One item was also advertised as including a manufacturer's refund voucher, but this too was missing.”

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Posted 11 years ago

“Purchased eye shadow and when I opened it and used a brush to put it on it all crumbled up. Very disappointed with my purchase.”

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Posted 11 years ago

“Fast delivery, good prices , but i received wrong product , not what I ordered..”

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Posted 11 years ago

“Service is excellent but one of the two ' LUMINEUSE TINTED MOISTURISER Shade 02 Peche' items was for 'Combination skin' rather than a 'Dry skin'. The invoice is correct. The delivered order is incorrect. I will continue to use your services but would like to have this delivery corrected. Please advise. Y.”

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Posted 11 years ago

“i had a great experience with my shopping and i see myself buying more product in the future.”

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Posted 11 years ago

“Very quick response. Happy to do business. Thanks for your support.”

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Posted 11 years ago

“Although this purchase took about six days to reach me, normally Garden Pharmacy items reach us following day of purchase. Understand that, on this occasion GP were delayed in receipt of item from their suppliers.”

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Posted 11 years ago

“There were no instructions in English. Should be as in EU! So had to look it up. S Hojin”

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Posted 11 years ago

“I ordered several items, and one of which, when received had been clearly a 'shop sample' or had been used on the shelf. I rang arranged to retrun it for an exchange. In view of the additional special delivery return costs, the man i spoke to offered some samples, or even a small product to cover the postage, which I was happy with. when the replacment body lotion arrived ...... there were no free samples and no product offered to me :-( disappointing really ..... hence, not shopped there since!”

Helpful Report

Posted 11 years ago

“why do you charge for shipping when a person orders 12 tubes of aderma emollient cream exomega==the pharmacy at hand does not charge for shipping with an order that size and their aderma is alway 8.60 E I had to pay 50 dollars more for your order”

Helpful Report

Posted 11 years ago

The Garden Pharmacy is rated 4.9 based on 3,746 reviews