Global Work & Travel Reviews

Name: Global Work & Travel
Address: Level 4, 152 Elizabeth St, Melbourne, Victoria
Rating: 4.83

4.8 Rating 6,995 Reviews

98 %

of reviewers recommend Global Work & Travel

4.8

Based on 6,995 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
On-time Delivery	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Global Work & Travel:

Established since 2008 and with 4 global offices, 100 staff and more than 75,000 customers, choose Global Work & Travel when you want to travel with the best to Be More Than A Tourist™.

Visit Website

Phone:

+61 7 5528 4813

Email:

social@globalworkandtravel.com

Location:

Level 4, 152 Elizabeth St,
Melbourne
Victoria
3000

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Global Work & Travel 5 star review on 14th July 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Let me tell you my story. I booked this trip in December of 2019 and I was really looking forward to it. Fast forward to to March. I start calling worrying that the pandemic is a foot and I should stop while I'm ahead (I had only invested $500 at this point). They say no we're still in a position to fly you out here if you could come right now, keep investing or you'll lose your spot and we can't get you a job. So I pay the deposit, I'm invested I'm going to australia. June comes and they start calling me a bunch to buy my plane ticket. I ask to hold off, there's a pandemic, I also can get cheap flight so I wanted to do it myself. At that point I was told if I didn't buy it then they could not guarantee my spot and if I bought it myself they pretty much wouldn't help me with anything at all (housing or employment), so I bought the $1600 one way ticket they offered me after refusing two other more expensive plane tickets. My boyfriend also wanted to come with me and they pushed him to buy both the deposit and the plane ticket in June 'or else you may lose your chance'. They then refuse to credit him either, but they pushed him into buying this by promising they could follow through in June already mid pandemic, they cannot pretend they did not know what they were doing. But they're super confident everything is still on track and I can still come and my boyfriend will have no issues coming so I buy the ticket and he buys the ticket and the deposit. Then things get worse not better and I realize they're making promises they can't keep. So I call and ask to cancel and they say okay the cancellation team will call you. They email three weeks later offering me back part of my plane ticket ($1225/1605) and none of my deposit with little explanation. I explained id accept the loss on the plane ticket but it was wrong for them to have pushed me to continue to invest when they knew they could not fulfill their promise. They said they knew, but just could not reimburse me at the moment, maybe next year. I'm not even kidding. They repeatedly send me prescripted, kindly worded emails but if you read between the lines their just saying we're keeping it because we can. They also like to throw out this 10 unforseen/ unavoidable circumstances policy. I'm going to argue that they knew what they were doing when they continued to pester me to invest in March, april and June by calling me several times a week but in early October when I try to cancel they cannot get back to me or communicate via anything that is not already written ambiguously and misleadingly on purpose. They are frustrating, they've patronized me, pushed me around and insulted my intelligence. I have started a dispute with my bank. If you are having the same issue I recommend you do the same, I have also filed a complaint with the accreditation they have in canada. You can find it by going to the global work and travel website, go to the why us section in the drop down menu and select the accreditation for your country, go on their website and you should be able to file a consumer complaint as well. Please don't let these guys get away with stuff like this, it's immoral and wrong. They shouldn't have pushed anyone to continue to invest if they were at all unsure they could render that service, especially amidst a pandemic when they knew they were making empty promises and being purposefully demanding. They call and request more and more increments of money or they'll be unable to fulfill any promised duties. They provided misleading information and demanded money. THE ABOVE IS MY WARNING TO YOU. IT IS LONG BUT WORTH READING. IF YOU'RE GOING TO WORK WITH THEM PLEASE READ THIS PSA FIRST.”

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Posted 4 years ago

“Excelente”

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Posted 4 years ago

“I was provided with excellent information and service throughout enquiring and eventually booking my working holiday day, Hayden was not at all pushy and a lot more insightful in comparison to the other companies I enquired with.”

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Posted 4 years ago

Hi Taj, Thanks for taking the time to write such a positive review! We are thrilled to hear that Hayden was able to give you all the information you needed & answered all of your questions! Thanks from Global Work & Travel!

Posted 4 years ago

“Lachlan was friendly & engaging”

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Posted 4 years ago

“Glorious thank you”

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Posted 4 years ago

“Great, very polite and relatable. I felt very comfortable”

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Posted 4 years ago

“Really really good! I, myself work at a call centre and Jordan’s customer service is outstanding! Well done :)”

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Posted 4 years ago

Hi Khyle, We will pass this great feedback on to Jordan and we hope you have an incredible trip!

Posted 4 years ago

“Very good.”

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Posted 4 years ago

“Very informative and helped me have a clearer idea about the trip. Rachael was very good at assuring me of all that is included and expected in the experience.”

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Posted 4 years ago

Hi Jakira, We are thrilled to hear Rachel was there to answer all of your questions! Thanks for choosing Global Work & Travel!

Posted 4 years ago

“The service was excellent. Matt was very informant about everything provided”

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Posted 4 years ago

Thanks for taking the time to leave such a positive review! We are glad to hear you had a 5 star experience with Matt, we will pass this feedback on to him!

Posted 4 years ago

“Amazing! Jai was very informative and friendly!”

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Posted 4 years ago

“Amazing guys, thank you for helping me follow my dream so efficiently .”

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Posted 4 years ago

Hi Kimberley! Thanks for taking the time to write such a positive review! We will be here every step of the way!

Posted 4 years ago

“Absolutely perfect.”

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Posted 4 years ago

“Very good! Very helpful”

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Posted 4 years ago

“Absolutely amazing! So excited for my trip!”

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Posted 4 years ago

Hi Bella! Thanks for your 5 star review! We are glad to hear you are excited for your trip - you will have an incredible time!

Posted 4 years ago

“She was very friendly and gave me so much info and answered all my questions!”

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Posted 4 years ago

“It was Very good”

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Posted 4 years ago

“So helpful and very patient people. Jai is great!”

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Posted 4 years ago

Hi Emily! Thanks for taking the time to leave us a 5 star review! We are really glad to hear your Work & Travel Expert Jai was able to help you out!

Posted 4 years ago

“Absolutely amazing”

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Posted 4 years ago

“The service was excellent!”

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Posted 4 years ago

Global Work & Travel is rated 4.8 based on 6,995 reviews