Global Work & Travel Reviews

Name: Global Work & Travel
Address: Level 4, 152 Elizabeth St, Melbourne, Victoria
Rating: 4.83

4.8 Rating 7,005 Reviews

98 %

of reviewers recommend Global Work & Travel

4.8

Based on 7,005 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
On-time Delivery	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Global Work & Travel:

Established since 2008 and with 4 global offices, 100 staff and more than 75,000 customers, choose Global Work & Travel when you want to travel with the best to Be More Than A Tourist™.

Visit Website

Phone:

+61 7 5528 4813

Email:

social@globalworkandtravel.com

Location:

Level 4, 152 Elizabeth St,
Melbourne
Victoria
3000

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Global Work & Travel 5 star review on 14th July 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Referred global travel to a young family member who had never travelled before. My experiences with Global work and travel have been good. I assumed it would be a safe option for them. Feeling terrible sounds as though they were promised lots of things, that the company failed to deliver on. It seems as though some of the agencies they collaborate with to ensure ‘employment’ were not suitable for the average first time young traveller. Potentially better suited to a student with a formal education such as a degree. They promise everyone a ‘job’. The reality is that without a degree you ‘could’ get a job but the process is a bit dodgy. The employment agencies work for the schools not the students. What your paying for is an experience, don’t expect to make money, it’s a job not a holiday. The sales pitch doesn’t match the experience. Be careful ask lots of questions. Lots of hidden cost; visa run costs $380NZD, pay is monthly you will need to have enough money to survive unpaid for 2 months. 1 month training no money. Pay is monthly and paid after the first month. Be prepared and smart safe travels :)”

Helpful Report

Posted 5 years ago

Hi Charleen, We're sorry to hear you feel this way about your family member's experience with us. We pride ourselves on providing a premium and safe service to all of our customers, so we are disappointed to read feedback like this, as it goes against our vision and purpose. We believe you are referring to a Teach trip. Details about our trips, along with the requirements, are clarified clearly on our website, in the pre-departure guides Global Travellers receive and by the initial consultant prior to booking the trip. Our Teach trips are designed to be travel experiences and a way for people to fund their stay and travels overseas. They are not described as a way to save money, but rather a way to travel longer than you would on your average holiday. Nonetheless, we are continuously focused on improving our services & customer experience. Please feel free to contact us directly at feedback@globalworkandtravel.com or we recommend your family member to get in touch us.

Posted 5 years ago

“What a fabulous experience dealing with these people first Tom then Sam & finally Jas all extremely patient & helpful to an old technology dinosaur like me. Thanks team.”

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Posted 5 years ago

Hi Nick, Thanks so much for taking the time to write such lovely feedback! We are so glad to read that your Work & Travel Experts Tom, Sam and Jas were so helpful and patient! Thanks for choosing The Global Work & Travel Co. and we hope you enjoy your trip.

Posted 5 years ago

“Joke of an organisation who get away with ripping people off”

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Posted 5 years ago

Hi Anonymous, We're sorry to read that you feel this way about our organisation. Unfortunately, as this is not a verified review and you have not provided your name, we cannot provide any insight or confirm that you are a valid customer of ours. However, we'd love to hear any feedback you have, which we encourage you to send to feedback@globalworkandtravel.com.

Posted 5 years ago

“Everyone I've spoken to have been so patient, professional and informative. Just made flight plans to Costa Rica with Jaz and she was so helpful and made me feel at ease that the plans were correct. Thanks Jaz!!”

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Posted 5 years ago

Hi Kim, Thanks so much for taking the time to write such lovely feedback! We are so glad your Work & Travel Expert Jaz was so helpful and was patient and professional! We're really happy to hear she made you feel at ease with your travels. Enjoy your Costa Rica trip with The Global Work & Travel Co.

Posted 5 years ago

“Really well, I enjoyed talking about my trip and I feel very welcoming and helped”

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Posted 5 years ago

Hi, Thanks for taking the time to write such a positive review! We're super happy you had a great experience and we’re thrilled to hear your feedback, as we pride ourselves on providing a world-leading service. Best wishes from The Global Work & Travel Co.

Posted 5 years ago

“Great work!!! Very helpful and informative. They really made me feel welcome and motivated to travel through Australia.”

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Posted 5 years ago

Hi Alicia, Thanks for taking the time to write such a positive review! We're super happy you had a great experience and we’re thrilled to hear the team was able to make you feel welcome. Best wishes from The Global Work & Travel Co. and we hope you enjoy your Australia trip!

Posted 5 years ago

“Absolutely amazing! The staff were so friendly and helpful.”

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Posted 5 years ago

Hi Nebraska, Thanks so much for taking the time to write such lovely 5/5 feedback! Thanks for travelling with The Global Work & Travel Co. and we're glad to read our Work & Travel Experts were so lovely and helpful.

Posted 5 years ago

“I'm looking forward to my trip end of this year and I just want to say that my Travel Concierge Ashley has been so AMAZING. She was super helpful and understanding and patient me with through the whole planning flights process.”

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Posted 5 years ago

Hi Ruth, Thank you so much for choosing The Global Work & Travel Co. We're thrilled you had a 5-star experience with Ashley and that she was super helpful and understanding throughout the whole process. We're over the moon that you had a great experience with us and we hope you enjoy your overseas adventure!

Posted 5 years ago

“Global Work & Travel Co, Made life so much easier with helping out doing the working Visa online, they made applying for different jobs a lot easier which was a relief. My two trip coordinator's have been a fantastic help. I appreciated all the help and tips they've suggested to me, overall they have been a big help on my first journey overseas solo! Would highly recommend Global to any traveler's going overseas for a working holiday experience.”

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Posted 5 years ago

Hi James, Thanks so much for taking the time to write such lovely 5/5 feedback! We are so glad your two Trip Coordinators were so helpful and gave you tips to help you on your first solo trip overseas! We also love hearing that you'd recommend us around. Thanks for travelling with The Global Work & Travel Co. and we hope you enjoy your Working Holiday.

Posted 5 years ago

“It was super easy to get everything sorted and the staff were really friendly and helpful. They made the experience really easy.”

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Posted 5 years ago

Thanks for the positive feedback! We pride ourselves on providing a premium service to all of our customers, so we're over the moon to hear that you had a great experience with our team. All the best from The Global Work & Travel Co.

Posted 5 years ago

“Enjoyed being with global at the start where they were helping me out with the visa, passport and finding me a job. I felt very supported and courage before leaving my country. Till.... I stayed at Vancouver for 6 nights and they didn't let me know that I had to pay for it otherwise I would have dealt with it before check out time. At the very last minute I had to organize my own flights and bus to my final destination, rather than having my trip coordinator to help me out. It really freaked me out as I was travelling alone for the first time and I was 19 years. I felt that once I had arrived to Vancouver, I was left in the dark, no communication, no idea what I was suppose to do, thankfully I made some good friends from the hostel who were able to help me out. In the end, I would probably tell people to do global, but to really pressurize your coordinator before leaving your country so that you can have a peaceful time away til your final destination. And to make sure they have tonnes of money put aside in case of emergencies happen like it happened to me.”

Helpful Report

Posted 5 years ago

Hi Emilia, Our services are designed to save our customers lots of money, time and stress, and our 40,000+ customer base and growing make us one of the most travelled gap year companies in the world. Our overall rating and reviews from real, past customers is a testament to our excellent service, so we're very saddened to receive this review and very sorry that you feel this way about your experience with us. As has been previously explained to you, we provide everyone with the same service as our website, and reps advise from day 1. airport transfer & 4 nights of hostel accommodation is included for jet lag recovery and we will extend your stay ourselves only if you have not yet received your job opportunity, However, since you received your job opportunity before you had left home, as our service promises to do, you were not eligible for the accommodation extension and we apologise if there was any miscommunication on either end. We want to investigate all aspects of your complaint, as we thrive on feedback to make our trip experiences the best possible, and much better than our competition. Please feel free to contact us on feedback@globalworkandtravel.com so we can try rectify what you felt went wrong. Thank you.

Posted 5 years ago

“Everyone was friendly and excited”

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Posted 5 years ago

Hi there, Thanks for taking the time to write such a positive review! We're super happy you had a great experience and we’re thrilled to hear your feedback, as we pride ourselves on providing a world-leading service. Best wishes from The Global Work & Travel Co.

Posted 5 years ago

“Giving me opportunity to see the world”

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Posted 5 years ago

“The Global Work and Travel co. Is a great company with many freindly people to help you every step of the way. My travel concierge Stacey, arrival coordinator Chloe and trip coordinator Kiera all made travel seem so easy and helped solve any worry I had, and also made sure I’m very well prepared before letting me come to Australia. I had a great experience and I can’t thank them enough :)”

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Posted 5 years ago

Thanks for the positive feedback, Christian! We pride ourselves on providing a premium service to all of our customers, so we're over the moon to hear that you had a great experience with Kiera, Stacey & Chloe. Best wishes from The Global Work & Travel Co.

Posted 5 years ago

“Wasted half an hour on the phone to realize at the end that this company charges you for volunteering.”

Helpful Report

Posted 5 years ago

Hi Fabio, We're sorry to hear you feel this way about your experience with us. but unfortunately, yes do we require our volunteers to pay for their programs. There’s the saying “you get what you pay for”, and paying for your program usually means all your logistics are covered. Money is often already a big issue for these small organisations in developing countries. Your stay at the organisation uses up resources to host you - supplies, supervision, training. Then there’s the added cost of housing, feeding and transporting you around. Money also needs to go back into the facilities you use - schools, clinics and animal shelters. Given that most run entirely on donations, if they have any money left after all the logistics are covered, it should be going back to the cause. Your volunteer cost also helps employ local and international staff to run everything smoothly behind the scenes. Having staff on the ground to solve any issues at any time of the day and give your loved ones back home peace of mind that you’re being looked after with 24/7 emergency support if needed. But we pride ourselves on providing a premium service to all of our customers and we would like to discuss your concerns further as we will gladly take on board your feedback as we are continuously focused on improving our services & customer experience. We'd love to hear any feedback you have, which we encourage you to send to feedback@globalworkandtravel.com.

Posted 5 years ago

“Making my dreamsof travelling seem more likely”

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Posted 5 years ago

“Making my dreamsof travelling seem more likely”

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Posted 5 years ago

“Making my dreamsof travelling seem more likely”

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Posted 5 years ago

“There isn't a word to describe how helpful Crystelle has been and it has made this set up easy-to-use and I would recommend EVERYONE that does this process to ask for Crystelle.”

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Posted 5 years ago

Hi Daniel, Thanks so much for taking the time to write such lovely feedback! We are so glad your Work & Travel Expert Crystelle was so helpful and answered all your questions for you. We also love hearing that you'd recommend Crystelle around! Thanks for travelling with The Global Work & Travel Co.

Posted 5 years ago

“There isn't a word to describe how helpful Crystelle has been and making this experience very helpful.”

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Posted 5 years ago

Global Work & Travel is rated 4.8 based on 7,005 reviews