Global Work & Travel Reviews

Name: Global Work & Travel
Address: Level 4, 152 Elizabeth St, Melbourne, Victoria
Rating: 4.83

4.8 Rating 6,995 Reviews

98 %

of reviewers recommend Global Work & Travel

4.8

Based on 6,995 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
On-time Delivery	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Global Work & Travel:

Established since 2008 and with 4 global offices, 100 staff and more than 75,000 customers, choose Global Work & Travel when you want to travel with the best to Be More Than A Tourist™.

Visit Website

Phone:

+61 7 5528 4813

Email:

social@globalworkandtravel.com

Location:

Level 4, 152 Elizabeth St,
Melbourne
Victoria
3000

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Global Work & Travel 5 star review on 14th July 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Incredible, I was able to ask all and any questions with clear answers. Everyone I dealt with at GW&T has been so kind and excited for me it’s made me even more excited.”

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Posted 2 years ago

HI Madeleine, We are delighted that you had a 5 star experience with our team & that all of your questions were answered. We hope you are having the best time on your trip! Global Work & Travel!

Posted 2 years ago

“The perfect introduction to working and travelling in Australia.”

Global Work & Travel 5 star review on 13th October 2022

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Posted 2 years ago

Thanks for the 5 star review Ethan :)

Posted 2 years ago

“Krystal was great! Very friendly and answered all my questions. She's been helping me maneuver through my situation in UK and getting a job and ensuring I've got temporary accomodation while sorting it out.”

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Posted 2 years ago

Hi Rose, Thank you for the 5 star review! We are so happy to hear that Krystal was there to assist you with your trip & answer all of your questions! :) Have the best time in the UK! Global Work & Travel!

Posted 2 years ago

“Laura has been very patient with me which made the whole process less stressful. She has also been extremely helpful with every aspect of details required, even as I continue to ask questions leading up to my departure date. I'm very grateful and thankful. Thank you for all your help!”

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Posted 2 years ago

Hi Kelsea, Thank you so much for taking the time to leave us a review of your experience so far & the shoutout to Laura! We love hearing how helpful she has been with this process! She will continue being there if you need anything at all. Thanks for travelling with Global Work & Travel!

Posted 2 years ago

“I would never recommend Global Work and Travel. They turned down the job opportunities I said I wanted and offered me jobs in which I specifically stated I did not want. The emergency line was really the only thing that helped me many many times when I was in need at the beginning of my trip. But the problems I kept running into would not have happened if I had done them myself or the team communicated with me better. I now have the confidence, knowledge and all the mishaps that occurred this time for the next time I travel to do it by myself.”

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Posted 2 years ago

Hi there, Thank you for your review and we are sorry to hear that you feel this way about your experience with us. In terms of your job interviews, this is not something we turn down on your behalf. We always work towards our customers preferences about job types & location preferences, however it is purely down to our partners if they wish to interview you or if unfortunately they don't have a suitable opportunity for you. In the lead up to your arrival, we will put you forward to our partners in line with your first work preference, if these partners don't want to interview you or have a suitable role (which is what would have happened in this case) we then move on to your second work preference. Once again, we are sorry to hear you feel this way but your Arrival Coordinator will still be here for the rest of your trip if you need anything. Thanks, Global Work & Travel

Posted 2 years ago

“The service was great. Kate, my trip coordinator helped me SO MUCH. I’m entirely grateful for all of her help and I know she will help so many more people trying to change their lives and take amazing trips. Kate is really dependable and she always replied as fast as she could and always offered help”

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Posted 2 years ago

Hi Emilio, We are delighted to receive such a positive review about your experience with your Trip Coordinator Kate! We love receiving such positive feedback about how amazing Kate was at assisting you with your Working Holiday! She will continue to be there every step of the way if you need anything at all! Thanks for choosing Global Work & Travel!

Posted 2 years ago

“My partner and I are travelling Canada for a working holiday and Maria has been super helpful from the start with helping us with info and instructions on how to get set up with visas and getting to the country. Unfortunately Maria was away for the orientation day but Mark took us and was amazing and helpful through showing us things to do as well as walking us through the other formalities such as banks, tax and phone plans.”

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Posted 2 years ago

Hi Nathan, We are so happy to hear you have had such a great experience with our team including both mark & Maria! They are both fantastic so we are so glad that you have been able to work with them both! We hope you & your partner have the best time in Canada! We are looking forward to hearing about all of your adventures! Thanks for choosing Global Work & Travel!

Posted 2 years ago

“Want to say a big thank you to Betty and Mark for making me feel very welcome this morning. They gave us lots of information which made me feel way more comfortable and excited for my trip! :)”

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Posted 2 years ago

Hi Amelia, Thanks for the 5 star review! We love hearing such positive feedback about Betty & Mark & it is so great to hear that they were able to give you all the information you need & get you excited for your trip! Have the best time!

Posted 2 years ago

“Kim was lovely !! She guided me through everything from the beginning and answered my many many questions I had for her along the way with such patience. She and her team Made my first solo trip very easy and The transition smooth . Will deffs use gwat again for another adventure that I have down the road !!”

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Posted 2 years ago

Thank you so much for taking the time to leave us a 5 star review! We are over the moon to hear that Kim was there to guide you through the whole process of your trip & make sure it was nice & smooth! Can't wait to assist you on your next trip but for now, enjoy your Working Holiday & make sure to tag us in any great pics! Thanks from the whole team at Global Work & Travel!

Posted 2 years ago

“Excellent customer service, Smooth communication.”

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Posted 2 years ago

Thank you for your 5 star review Dario :)

Posted 2 years ago

“It's great, Kim is lovely and really helpful. The rest of the team are. I would recommend GW&T just because of the extras you get when doing a WHV.”

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Posted 2 years ago

Hi Callum, We are delighted to hear how amazing Kim & the rest of the team have been! We also love hearing you would recommend us as well! Have the best time on your trip! :)

Posted 2 years ago

“Good, trips didn’t consider other people’s locations and availability however and insurance and other options were very expensive compared to doing yourself”

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Posted 2 years ago

Thank you for taking the time to leave us a review of your experience :)

Posted 2 years ago

“Leading up to snd throughout my time overseas, I needed help and advice and Brittany was always an email away. Super helpful and kind, also a fast replier! I never felt nervous or unsure as I always had someone to ask my 1 million questions to. Brittany you rock!”

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Posted 2 years ago

Hi Ashleigh, Thank you so much for taking the time to leave a 5 star review of your experience with your Trip Coordinator Brittany! We love hearing how helpful & kind she was throughout the process! Thanks for travelling with Global Work & Travel!

Posted 2 years ago

“It has been a roller coaster getting my trip planned. My travel concierge Stacey was wonderful and helped me a great deal with all of my issues and details along the way. I have no criticisms of her as she did a wonderful job. I do feel that there are some improvements that could be made to the global process though. I believe that it should at least be an option to allow people to book their own flights. I believe that global should have a "do it yourself guide" on how to book good flights for people who want it. I thought I had my flight reserved when I paid global, however, because I didn't have my passport yet, they could not book the flight. This lead to a miscommunication and made for a frantic few emails. At the very least, I do not think global should take the money for flights until the moment they intend to book the flight. This is to avoid the confusion I had. Overall I would say that this company did a great job in allowing me to travel on my gap year and help me get everything I needed set up and I would recommend them in the future, but I would also advise new potential travelers to understand that there experience is based on their communication. If you are ever unsure about anything or if you unsure whether or not you are assuming something, please send more emails. The more you converse with your travel team, the better.”

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Posted 2 years ago

Hi Jason, Thank you for taking the time to leave a 4-star review of your experience so far. We love hearing that Stacey has been wonderful with assisting you along the way. We appreciate your feedback regarding flights, You can book your own flights if you like however we have our travel team there to make this an easier process. We offer fully flexible flights to ensure you can change them if you need to. We are sorry if there were any miscommunication with this. Our team will continue to be there for you on your Working Holiday if you have any questions as at all! We can't wait to hear how your travels go - make sure to share some pictures along the way! Thanks for travelling with Global Work & Travel!

Posted 2 years ago

“Awesome team! Quick responses and easy to talk to! Very useful, absolutely loved my experience! Will help you until the very end and will answer all of the questions in a short period of time with clear explanations and friendly approach!!”

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Posted 2 years ago

Hi Ariane, Thank you for the 5 star review! We're so happy to hear that our team were there to answer all of your questions & were super friendly! Thanks from all of us at Global Work & Travel!

Posted 2 years ago

“Really good!”

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Posted 2 years ago

“The entire process of deciding to move to Banff, Canada was extremely easy. I was supported right from the beginning with help on every form and action I had to take in making this trip a reality. I’ve never traveled before but I don’t think it could be easier or more stress free than organising your working holiday with Global.”

Global Work & Travel 5 star review on 19th September 2022

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Posted 2 years ago

Hi Beth! We are delighted to hear how happy you are and a huge thank you for taking the time to write such a positive 5 star review of your experience. It is great to hear that your our team were able to assist you every step of the way & make your Working Holiday easy & stress free! We are very much looking forward to hearing about all of your adventures and seeing plenty of photos while you are there. Enjoy your time there, live it up & thanks for travelling with Global Work & Travel.

Posted 2 years ago

“I was very surprised with how well global helped me along the way They made it easy for me to get to the uk and helped me answer all my questions along the way It was great to meet them in there office once i arrived”

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Posted 2 years ago

“My travel concierge behaves like an insurance salesman. Stacey has tried to sell me medical travel insurance for nearly $1000 for a 6-month trip to Argentina. When I asked why I needed this insurance, she told me that Argentina requires COVID-19 medical coverage to give out a visa. I asked if I absolutely had to purchase insurance through the company associated with Global Work and Travel, and she said that it is strongly recommended because she wanted to make sure that I met all the requirements to enter the country because she would hate for me to pay all of this money just to be stuck unable to enter Argentina (*more on this later). This felt like a scare tactic to me, so I looked into other insurance companies and purchased insurance for $200 for my 6-month trip instead. I uploaded my coverage letter, and the document was approved by my trip coordinator. Fast forward two months, and I took the initiative to reach out to my coordinator to make sure that I was all set and approved to go on the trip. Thank God that I did because she responded in the affirmative and told me that I was all set. But the very next day, Stacey calls me and tells me that my coordinator had emailed her to tell her that I didn't qualify to go on my trip because my insurance was "insufficient." I asked if I would have to purchase insurance through Global Work and Travel, and behold, she said yes (even though I had emailed her two months ago with my third party insurance to make sure it would be enough). When I asked what I needed, she said that I needed travel insurance in addition to COVID-19 medical coverage. I tried to insist that my insurance company had assured me that I would not be denied a visa and that my coordinator didn't mention this and had already approved me for travel, but Stacey kept replying with, “I don’t know what to tell you. I’m just doing my job. I would hate for you to miss out on your trip because you couldn’t enter the country. I actually had this happen to a traveler three days ago.” When I kept questioning why I suddenly needed travel insurance when this was NEVER mentioned before, she got a little testy and kept repeating that she was just doing her job and didn’t know what to tell me. She then told me to email my trip coordinator and ask her, which seemed strange to me because isn’t that her job? Stacey is the one who called me claiming that my coordinator had said I no longer qualified for this trip, so isn’t it on them to figure out if there was miscommunication? Regardless, this actually made me look into the visa requirements for myself, and the Argentinian government website actually states that the ONLY visa requirement for a U.S. citizen is a current passport. ??????? I emailed my coordinator who affirmed again that I was quite eligible for my trip and that it was just miscommunication. So my questions are: 1. Why did Stacey call me a month from my departure date with this frightening warning of how I won’t be able to go on this trip because of my insurance? It feels like a high pressure tactic meant to panic me into purchasing $1000 of insurance that I didn’t need. 2. Why was I told by Stacey months ago that I absolutely NEEDED insurance in order to get a visa when this turned out to be untrue according to the Argentinian government’s own website? I'm willing to assume that maybe Argentina had recently loosened its visa requirements. 3. Why the “I don’t know what to tell you. I’m just doing my job” when I was confused about conflicting information? Absurdly unprofessional. 4. What is up with this “miscommunication”? Was I just lucky that I got it in writing a day ahead that I had all of my documents in order? Did my trip coordinator actually email Stacey about travel insurance? OH! And they pressure you into buying the plane ticket from them as well. The same ticket costed $300 more through them, but it was “recommended” because they will help you reschedule your flight in case it got cancelled (but doesn’t the airline do that anyways?). On a positive note, for the most part, my trip coordinators were communicative and professional. Stacey was also professional and agreeable up until our last interaction. I would almost recommend this company to others, but only as long as you are ready to advocate for yourself and do some research on your own. I will be back to update this review after I actually depart for my trip. Fingers crossed.”

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Posted 2 years ago

Hi, Thank you for taking the time to leave us a review of your experience so far, although not the review we like to see, we appreciate your feedback so we can take it on board. We understand that you have since spoken with your Trip Coordinator who has clarified what is needed for your trip. We apologise for any miscommunication regarding what travel insurance was needed. It is our duty of care as a travel agent/concierge to ensure all of our customers have comprehensive coverage whilst travelling abroad. Unfortunately in travel we are faced with many horror stories from customers who have not received the correct level of travel insurance or none at all. Choosing a company with a good reputation means they will know how to look after you in your time of need, which is why we recommend Global Travel Cover. We hope everything has been clarified for you, if you need anything further please do not hesitate to contact your Trip Coordinator directly! You are going to have the best time on your teach trip & we can't wait to hear from you once you have arrived to then review us again! Thank you,

Posted 2 years ago

“I was super Lucky to get Ellen Anderson as my trip coordinator, she was very easy to talk with and nothing was ever to hard to deal with. Ellen was able to answer any of my questions and concerns making my experience with Global a pleasurable one. Thanks Ellen”

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Posted 2 years ago

Hi Alex, Thank you so much for taking the time to leave a review of your experience with your Trip Coordinator Ellen! We love hearing such positive feedback and knowing she was there to answer all of your questions & ensuring you had a great experience. Thanks for travelling with Global Work & Travel!!

Posted 2 years ago

Global Work & Travel is rated 4.8 based on 6,995 reviews