Global Work & Travel Reviews

Name: Global Work & Travel
Address: Level 4, 152 Elizabeth St, Melbourne, Victoria
Rating: 4.83

4.8 Rating 6,995 Reviews

98 %

of reviewers recommend Global Work & Travel

4.8

Based on 6,995 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
On-time Delivery	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Global Work & Travel:

Established since 2008 and with 4 global offices, 100 staff and more than 75,000 customers, choose Global Work & Travel when you want to travel with the best to Be More Than A Tourist™.

Visit Website

Phone:

+61 7 5528 4813

Email:

social@globalworkandtravel.com

Location:

Level 4, 152 Elizabeth St,
Melbourne
Victoria
3000

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Global Work & Travel 5 star review on 14th July 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Always very helpful, and polite. Highly recommend. Any question you have will be answered.”

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Posted 2 years ago

Thank you so much for the 5 star review Grace!

Posted 2 years ago

“Great experience so far, great support and loads of information with thing to do. All staff have been so friendly and welcoming. Would highly recommend using global”

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Posted 2 years ago

Hi Marie, Thank you for leaving such a positive review of your experience with our team! We are so happy to hear everyone was friendly & welcoming, and that you would recommend us as well! Thanks fro travelling with Global Work & Travel!

Posted 2 years ago

“very insightful and accommodating to us, found out important information about Canada and future things to see and do.”

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Posted 2 years ago

Thank you so much for the review :)

Posted 2 years ago

“Excellent, Mark is super well informed and provided great information and tips. He also has a super positive and energetic attitude which made his presentation super fun and engaging.”

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Posted 2 years ago

Hi Charlie, We are delighted to hear that Mark provided you with great information & tips for your trip! We will be sure to pass this feedback on to him! Have the best time in Canada! Global Work & Travel!

Posted 2 years ago

“Mark kept things interesting getting people involved gave out important information i learned a lot about canada what i had no idea about, had a lot of fun today”

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Posted 2 years ago

Hi Riley, Thanks for the 4 star review! We are glad to hear that Mark gave you all the information that you needed for your trip in Canada & that you had fun in orientation! Enjoy your trip!

Posted 2 years ago

“Very helpful”

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Posted 2 years ago

Thank you for the review Kate :)

Posted 2 years ago

“It was so good!! incredibly helpful and paitient team”

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Posted 2 years ago

Thank you so much for the 5 star review :) Global Work & Travel!

Posted 2 years ago

“They were nice and friendly. Made me feel welcome and apart of the family.”

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Posted 2 years ago

Hey Mitchell! We appreciate you taking time to leave us a 5 star review :) Thanks!

Posted 2 years ago

“Wonderful service, very helpful. Wouldn’t of made it too the end with our global”

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Posted 2 years ago

“service was amazing everyone from global are so kind and happy”

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Posted 2 years ago

Thanks for taking the time to leave us a 5 star review Jacob :)

Posted 2 years ago

“Bree was polite and informative during orientation, she brought energy and a positive attitude which made me so excited for what is to come. Maria has been so friendly and supportive throughout my whole journey, she has made everything so easy .”

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Posted 2 years ago

Hi Teneile, We are so happy to hear that you had such a great and informative orientation session with Bree! We also love how positive and amazing she is! Also great to hear your Trip Coordinator Maria has been supportive the whole time as well! We hope you enjoy the rest of your trip! Global Work & Travel!

Posted 2 years ago

“perfect, very informative. unreal”

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Posted 2 years ago

Thanks Harry :)

Posted 2 years ago

“super helpful, super friendly! bree made us all feel very welcome.”

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Posted 2 years ago

Hi Kyle, Thanks for taking the time to leave us a review! We are glad to hear that Bree made you feel welcome! Enjoy your trip!

Posted 2 years ago

“perfect, very informative.”

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Posted 2 years ago

Thanks for the 5 star review Zach :)

Posted 2 years ago

“The team have been incredibly helpful and have put my mind at ease for moving overseas. Lovely people and will always answer and are happy to help anyway they can.”

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Posted 2 years ago

Thank you so much for taking the time to leave us a 5 star review about your experience! We are so glad to hear how helpful our team have been in assisting you with your trip! Have the best time! :)

Posted 2 years ago

“I would avoid using Global Work and Travel in future and would never recommend this company to anyone. We have not received the “premium” service that Global Work and Travel claim to provide. The initial communication and assistance before arriving was ok, however, since arriving into New Zealand on our Global Work and Travel Working Holiday - it has been nothing but awful. Despite telling Global Work and Travel that we would be travelling to Europe before we left for New Zealand, and being assured that this was not a problem, we were informed whilst travelling that we would need to have all our interviews for a job while we were abroad which was not possible due to issues with us travelling and general wifi. We communicated this with our Trip Coordinator Kim and this was fine to set up once we arrived. We had notified Kim before our travels in Europe that we had issues with our flights (as expected due to all the ongoing issues around Covid). We were due on Thursday 6th October and Kim arranged our interview for the next morning (7th October) at 9am which was really not ideal due to jet lag and needing to prepare. I would like to add that Kim was aware of our arrival date prior to us leaving Europe and arranging this interview. We don’t understand why this could not have been initially requested at a later time even during the time considering it was known when and where we arrived from. We communicated this issue to Kim and on request this was then changed to Monday as this was the earliest time for the interviewer. However, with some hindsight, this could have been organised much better. With Global Work and Travel, you get 4 nights hostel accommodation covered. With our interview on that Monday (October 10th), all accommodation moving forward would need to be covered by us. As of now, it is currently October 26th, my partner has accepted her role and starts on the 29th whilst I am still in contact waiting for the job to be confirmed. This is three weeks of paying for hostels out of our own pocket. This has definitely put us on the backfoot. When I attempted to contact Kim regarding the first initial interview that I had, an issue that I had to raise to the HR team for the company that I interviewed for, she claimed to have not received my voicemails despite calling the correct extension. Moving forward, we have agreed that email may be best. Kim reached out to us last week (Thursday 20th) by phone to discuss the issues we were having and we explained the issues around the job and asked her to confirm a couple of items. It wasn’t until today (Tuesday 25th) that we got a response from her after I followed up with her by email (on Monday 24th). Again, it just seems like there is a lack or delay in communication. These issues around the job that we have faced has made us look to alternatives in case nothing was secured in time - definitely not what was advertised to us when booking with Global Work and Travel. Before booking, we assumed the ‘Extra Interviews’ meant that they would support you and arrange other interviews if there were issues. This is not the case. As we mentioned above, there was an issue with our flights due to Covid. This resulted in us arriving in Auckland on October 6th instead of October 5th. Global Work and Travel had booked us into the normal hostel that they use for their travellers. However, due to the change, it meant that the hostel had no availability to change the arrival dates. So, they booked another hostel for us and sent us the details. We were fine with this as it was something out of everyone’s control. However, when we arrived at the hostel, the room smelled of damp and actually had mould around the windows. This is a hostel that Global Work and Travel have sent other travellers to with no issues. However, our experience of this was not great. When we called Kim to express our concerns she did to her credit immediately look at other options. As this was over the weekend, there were limited options but she did find us another hostel that they also have used in the past. In this hostel, the images shown online were not what we got. As an added bonus, there were bed bugs and hairs on the bed of which we provided images to Kim. This was not the greatest experience that we have had arriving into a new country where we hope to spend the next year. However, Global Work and Travel have sent other travellers to these locations and it seems like the hostels haven’t been checked properly by the company. Again, I would not call this a premium experience in the slightest. We notified Kim that we would not be staying because of the above reasons and arranged to stay with a family friend. As a gesture of goodwill, Global Work and Travel offered an extra 3 nights of hostel accommodation to use but this should not have happened in the first instance if the hostels are properly checked by the company. As mentioned, Global Work and Travel offered us the 3 nights accommodation that we did not use in Auckland. We used this in Wellington at a hostel that we picked as we had honestly lost faith in the company in picking a hostel. Any ‘“help” about tax numbers/setting us up in accommodation/ a bank account was just a link to an online form or website that we had already been using. For example, looking for accommodation we were told about Facebook Groups and Trade Me. I don’t consider this to be “premium” support. With setting up a bank account, Kim provided us with a link to set-up an account with BNZ prior to our arrival into New Zealand. At the time of writing, there are still long delays with setting up a bank account in New Zealand. This prevented us from obtaining our tax number. We found this out on our own and then started reaching out to other banks in New Zealand so we could set up an account. When we informed Kim about this, she was already aware of the delay but this information would have been best communicated with us so we could look to other banks to obtain our tax number sooner. Global Work and Travel advertises giving a New Zealand mobile number & SIM with loads of data & credit for your first month. In our experience, this was simply untrue. Kim told us that this would be available at the hostel when we arrived. When I spoke to the hostels reception, they pointed to the side counter where you could pick up ‘pay as you go’ sims unloaded with any value. It wasn’t until orientation that we were informed that they refund you the amount you load in but this was not communicated in the slightest. Ever since we have arrived in New Zealand, our trip has been made more difficult because of Global Work and Travel. We have met and chatted to fellow Global Work and Travellers who arrived in our group who have felt the same way and who have also expressed their disappointment in communication with the company. Honestly, it is cheaper, more effective and less stressful to do it yourself - everything that Global Work and Travel claim to provide in their premium service. I am honestly still trying to work out what premium service and support we have paid for.”

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Posted 2 years ago

Hi Adam, We are really saddened to receive your feedback about your trip with us! Unfortunately as you mentioned your flights were changed which meant the normal hostel we used was unavailable. This was out of everyones control but your Trip Coordinator Kim went above and beyond to try to book you in somewhere else at such late notice when there wasn't much availability. We are sorry these hostels were not up to standard and do want to clarify that these are not the normal hostels we book our customers into or partnered with. We have had customers stay in these locations in the past when all other availability is booked out and we have not heard this feedback before, but again, as we mentioned these are not hostels we use on a regular basis. Your Trip Coordinator Kim has been in touch with you to go over your concerns and we understand that one of our Department Managers will be in touch with you shortly to discuss your concerns further. We do hope that you enjoy the rest of your time in New Zealand! Global Work & Travel!

Posted 2 years ago

“I have been in the uk now for 2 months on a working holiday and had Jennifer as my trip coordinator. Jennifer and the team have been beyond amazing and supportive throughout this process as it has been my first time travelling alone. I highly recommend as a nervous first traveller they have gone beyond to help me through a few road bumps i’ve had on my journey and i couldn’t have asked for more support!! Will not hesitate to travel through them again :) 💖”

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Posted 2 years ago

Hi Emily, We are so delighted to hear your experience with us & your Trip Coordinator Jen! It sounds like you have had the best 2 months over there already! We love hearing how amazing Jennifer has been with supporting you the entire time! We can't wait to assist you with your next trip, where ever that may be!! Enjoy your time in the UK :) Global Work & Travel!

Posted 2 years ago

“great service, couldn't ask for anything better!”

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Posted 2 years ago

Thanks Georgia & Ashton for your 5 star review!

Posted 2 years ago

“great service, couldn't ask for anything better!”

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Posted 2 years ago

Thanks for the review :)

Posted 2 years ago

Global Work & Travel is rated 4.8 based on 6,995 reviews