The Great American Homestore Reviews

Name: The Great American Homestore
Address: 5295, Pepper Chase Drive, Southaven
Rating: 4.63

4.6 Rating 2,001 Reviews

91 %

of reviewers recommend The Great American Homestore

4.6

Based on 2,001 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

6629961000

Email:

support@gogahs.com

Location:

5295, Pepper Chase Drive
Southaven
38671

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This is where you need to shop for your furniture they got great prices”

Helpful Report

Posted 1 year ago

Thank you so much for the 5 star rating, Lenora, and thank you for shopping with us! We're very glad you think this is the place to shop for furniture. We always strive for great prices and quality customer service. We hope you are enjoying your purchase, and we'd love to help you again. Please stop by and visit with us again soon!

Posted 1 year ago

“Very good and poo professional service,will be back to purchase bed room suite.”

Helpful Report

Posted 1 year ago

Thank you so much for shopping with us, and thank you for your review! We are so glad that you had an excellent experience and enjoyed our professional service. We hope you are enjoying your purchase, and we look forward to seeing you back again soon to purchase your bedroom suite! Please stop by and visit with us again soon.

Posted 1 year ago

“It very pleasant and the sales person was ver very professional”

Helpful Report

Posted 1 year ago

Thank you for shopping with us, Debra, and thank you for your review! We are pleased to hear that it was a pleasant and professional experience for you. We appreciate you, and we hope you are enjoying your purchase. We'd love to help you again. Please stop by and visit with us again soon!

Posted 1 year ago

“Have done business there with Joe for 5 years now. Joe is excellent to deal with and always remembers us and takes the best care of us when we are in need or usually want of something new or different. We go there for Joes service and the selection and value we feel we get at GAH. That said I was very disappointed when we picked up our dining table and chairs set. “I” had to assembly every pet of the set. All four chairs and the table itself. I purchase “furniture” with the thought it is built and ready for use. 2.5 hours later I was able to sit at our new dining set. So just my one grip on this transaction. No prior notice or statements to the effect that I would have to “ikea” my new furniture. Just a pretty big disappointment. Thanks for the forum,”

Helpful Report

Posted 1 year ago

Thank you for shopping with us, Jessie, and thank you for your 5-star rating. We're glad to hear that you had an excellent experience dealing with Joe and appreciate the selection and value that the store offers. We apologize for any inconvenience or disappointment in needing to assemble the set. That sounds frustrating! Our managers will look into this for you, and will take immediate steps to improve this and make sure it's very clear to customers when assembly may be required. Thank you again for providing your honest feedback. We hope you are enjoying your new dining set, and we would love to help you again in the future. Please stop by and visit with us again soon!

Posted 1 year ago

“Excellent Store”

Helpful Report

Posted 1 year ago

Thank you for shopping with us, James, and thank you for your 5-star rating! We are so pleased to hear that you had a great experience at our store. We strive to provide the highest quality of service, items, and prices. We’re so happy that you had such an excellent store experience! We hope you are enjoying your purchase, and we'd love to help you again in the future. Please stop by and visit with us again soon!

Posted 1 year ago

“Everyone was helpful and professional. Down to the delivery drivers”

Helpful Report

Posted 1 year ago

Thank you for shopping with us, and thanks so much for your 5 star rating! We appreciate you taking the time to share your positive experience with us. We're thrilled to hear that everyone was helpful and professional, down to the delivery drivers. Your kind words are greatly appreciated. We hope you are enjoying your purchase, and we'd love to help you again. Please stop by and visit with us again soon!

Posted 1 year ago

“Love their customer service. I had an issue with one of my chairs and it was handled expeditiously! I will definitely buy from them again!!!”

Helpful Report

Posted 1 year ago

Thank you so much, Sharon, for shopping with us and thank you for your 5-star rating. We really appreciate the kind words about our customer service and are so glad that your issue with one of your chairs was handled quickly! It's wonderful to hear that you will be buying from us again in the future. We look forward to helping you again. Please stop by and visit with us again soon!

Posted 1 year ago

“The call I got from Jakalyn Dixon yesterday was extremely rude. I deserve an apology.”

Helpful Report

Posted 1 year ago

Thank you for shopping with us, Tamala and thank you for your review. We really appreciate you taking the time to let us know about your experience. We're sorry to hear that you were treated rudely during your call. That sounds frustrating! Our managers looked into this for you, and we hope everything was resolved to your satisfaction. We hope you'll consider giving us a second chance in the future. We'd love to show you how much better we can do! Please stop by and visit with us again soon.

Posted 1 year ago

“Great salesman and great delivery Highly recommend 10 out of 10”

Helpful Report

Posted 1 year ago

Thank you for shopping with us, and thank you for your review, Jonathan. We are delighted to hear that you had a great experience with our salesman and delivery team. Your positive sentiment is highly appreciated. Thank you for trusting us with your furniture needs! We hope you are enjoying your purchase, and we would love to help you again. Please stop by and visit with us again soon.

Posted 1 year ago

“Great service and love my furniture.”

Helpful Report

Posted 1 year ago

Thank you for shopping with us, Grace, and thank you for your review. We are so glad you had a great experience and that you love your furniture. It's customers like you that make our store great! We hope you are enjoying your new furniture, and we'd love to help you again in the future. Please stop by and visit with us again soon!

Posted 1 year ago

“Great sales team and delivery drivers. Thank you for organizing all of our cases and helping to get the bedding on time. We sure appreciate you all.”

Helpful Report

Posted 1 year ago

Thank you so much for shopping with us, Bethany, and thank you for your review! We are pleased to hear that our sales team and delivery drivers did a wonderful job for you. They were more than happy to help organize all of your cases and help you get the bedding on time. We appreciate you, and we would love to help you again in the future. Please stop by and visit with us again soon!

Posted 1 year ago

“I give you guys a five star very good customer service. I really love the vibe from the sales rep”

Helpful Report

Posted 1 year ago

Thank you so much for shopping with us, and thank you for your 5 star rating! We're delighted to hear that our customer service was top notch and that you enjoyed the vibe from our sales rep. We hope you are enjoying your purchase, and we would love to help you again in the future. Please stop by and visit with us again soon!

Posted 1 year ago

“Delivery men scratched the side of my bed trying to rush”

Helpful Report

Posted 1 year ago

Thank you for shopping with us, Onika, and thank you for your review! We're sorry to hear the delivery men scratched the side of your bed when trying to rush. That sounds frustrating! Out managers looked into this for you, and we hope they were able to get it resolved to your satisfaction. We also hope you'll give us a second chance in the future. We'd love to show you how much better we can do. Please stop by and visit with us again soon!

Posted 1 year ago

“I visited the Southaven, MS Great American Home Store last Sunday, 7/2/2023. Was met at the door by Leigh Dunlap. I knew what furniture pieces I wanted, as I perused the GAHS Website. We located the furniture I wanted, all in stock, purchase completed. Last minute purchase was a table and chairs I saw when leaving the store, not on website. Leigh was personable, knowledgeable, and professional which made shopping easier, as I do not like to shop. Rated 5 stars.”

Helpful Report

Posted 1 year ago

Thank you for shopping with us, Allan, and thank you for your review. We are delighted to know that Leigh was personable, knowledgeable and professional which made your shopping experience easier. We are glad that you found even the last minute items that you needed as you were leaving the store. We hope you are enjoying your purchases, and we would love to help you again in the future. Please stop by and visit with us again soon!

Posted 1 year ago

“Great service and professionalism from the salesperson to the delivery guys.😀”

Helpful Report

Posted 1 year ago

Thank you for shopping with us, and thank you for your review! We really appreciate you taking the time to provide such a generous review. We're so glad to hear that you had a great experience, from the salesperson to the delivery guys. We rely on our team to provide exemplary customer service and professionalism every time. We're thankful that this was your experience. Thank you again for shopping with us, and we would love to help you again in the future. Please stop by and visit with us again soon!

Posted 1 year ago

“Great service. Went above what would be expected. Friendly.”

Helpful Report

Posted 1 year ago

Thank you, Philip, for shopping with us, and thank you for your review. We're very happy to hear that we provided great service, went above and beyond expectations, and were friendly when you shopped with us. We hope you are enjoying your purchase, and we would love to help you again in the future. Please stop by and visit with us again soon!

Posted 1 year ago

“None at this time, thanks.”

Helpful Report

Posted 1 year ago

Thank you for shopping with us, Marvin, and thank you for your 4-star review. We really appreciate your feedback and are glad to hear that you had a positive experience with us. We hope you are enjoying your purchase, and we'd love to help you again in the future. Please stop by and visit with us again.

Posted 1 year ago

“Great Service with Mr Rick”

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Posted 1 year ago

Thank you for shopping with us, Sandra, and thank you for your review! We are so glad you had an excellent experience with Mr. Rick. We take great pride in our excellent service, and we appreciate your recognition of this. We hope you are enjoying your purchase, and we would love to help you again in the future. Please stop by and visit with us again soon!

Posted 1 year ago

“Courteous and friendly service”

Helpful Report

Posted 1 year ago

Thank you so much, Rhonda, for for shopping with us, and thank you for your review. We really appreciate you taking the time to write about your experience with us. We are also thrilled to hear that you found courteous and friendly service when you shopped with us. We hope you are enjoying your purchase, and we look forward to helping you again. Please stop by and visit with us again soon.

Posted 1 year ago

“We ended up refusing our mattress delivery because it was not disclosed to us that the delivery did not include our old mattress removal. We called the competitor and they would remove it. We are elderly and had no way to get rid of it as we don’t live in an area that would pick it up from the curb. That was so inconvenient for us. We are very happy with the mattress and service we received from your competitor for the same price. We should have gone there initially. I’m never shopping at GAHS again.”

Helpful Report

Posted 1 year ago

Thank you for shopping with us, and thank you for your feedback about your shopping and delivery experience. We are very sorry to hear that you had to refuse your mattress delivery because it was not disclosed to you ahead of time that delivery does not include old mattress removal. That sounds very frustrating, especially since you had no way to get rid of it yourselves. Our managers are reviewing your situation, and are taking immediate steps to improve communication about this before a purchase is completed. We are so sorry for any inconvenience at all, and we hope you'll consider giving us a second chance in the future. We'd love the chance to show you how much better we can do. Please stop by and visit with us again soon!

Posted 1 year ago

The Great American Homestore is rated 4.6 based on 2,001 reviews