The Great American Homestore Reviews

Name: The Great American Homestore
Address: 5295, Pepper Chase Drive, Southaven
Rating: 4.63

4.6 Rating 2,001 Reviews

91 %

of reviewers recommend The Great American Homestore

4.6

Based on 2,001 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

6629961000

Email:

support@gogahs.com

Location:

5295, Pepper Chase Drive
Southaven
38671

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Outstanding customer service and support. Everyone from the sales department, administrators and repair and support department were pleasant, professional and welcoming!”

Helpful Report

Posted 1 year ago

Thank you for shopping with us, and thank you for your review. We're thrilled to hear that you had outstanding customer service and support when you shopped with us! We're also delighted to hear that everyone from sales, administrators, repair and support were all pleasant, professional, and welcoming! As a local business, your feedback is very important to us, and we couldn't be more pleased to hear this. We hope you are enjoying your purchase, and we would love to help you again in the future. Please stop by and visit with us again soon!

Posted 1 year ago

“Our salesperson was very polite and not to mention my delivery was on time. The young men who delivered the furniture called me a head of time and really showed up on time as stated. They were very polite also.”

Helpful Report

Posted 1 year ago

Thank you for shopping with us, Maria, and thank you for your 5-star review! We're thrilled to hear your salesman was very polite, and that your delivery was on time. We're also pleased to hear that the young men who delivered your furniture were very polite, called you ahead of time, and really showed up on time as they stated. This is wonderful to hear! We hope you are enjoying your purchase, and we'd love to help you again in the future. Please stop by and visit with us again soon.

Posted 1 year ago

“Customer service was horrible. Everett Walker will never be able to sell me another piece of furniture. He was terrible.”

Helpful Report

Posted 1 year ago

Thank you for shopping with us, Denita, and thank you for your review. We're very sorry that our customer service was horrible. That sounds frustrating! One of our primary goals is to provide customer service that is second to none, and we clearly failed to meet both our expectations and yours. Our managers looked into this for you, and we hope they were able to resolve everything to your satisfaction. We also hope you'll consider giving us a second chance in the future. We'd love to show you how much better we can do! Please stop by and visit us again soon!

Posted 1 year ago

“No comment”

Helpful Report

Posted 1 year ago

Thank you for shopping with us, Earnest, and thank you for your 5-star review! We hope you are enjoying your purchase, and we'd love to help you again in the future. Please stop by and visit us again soon.

Posted 1 year ago

“The employees in the store are always courteous ,patient and so helpful. They delivery team has been some of the best customer service I’ve experienced in years.”

Helpful Report

Posted 1 year ago

Thank you for coming back to shop with us again, Angela, and thank you for your review! We're very pleased to hear that our employees are always courteous, patient, and helpful. We're also thrilled to hear that our delivery team provided some of the best customer service you've had in years, too. Especially as a local business, we're grateful that we've earned repeat business and this wonderful review from you. We hope you are enjoying your purchase, and we'd love to help you again in the future. Please stop by and visit with us again soon!

Posted 1 year ago

“GA always have the best furniture, I can’t see me buying anywhere else love them.”

Helpful Report

Posted 1 year ago

Thank you for shopping with us again, Christy, and thank you for your review! We're delighted to hear that you can't see yourself buying furniture anywhere else, that you love us, and always find the best furniture here! Especially as a local business, we're very grateful for such wonderful feedback! We hope you are enjoying your purchase, and we would love to help you again in the future. Please stop by and visit with us again soon!

Posted 1 year ago

“Good store,but an issue with my sofa. Didn't like that had to pay for a Repair or bring it back to have it repaired. Ridiculous”

Helpful Report

Posted 1 year ago

Thank you for shopping with us, Patrick, and thank you for your review. We're happy to hear that you found the store to be good. We are sorry to hear that you had an issue with your sofa, and that you were offered the options to either bring it back for a repair, or pay a fee for someone to come repair it. That sounds frustrating! Our managers looked into this for you, and we hope it was resolved to your satisfaction. We hope you'll consider giving us a second chance in the future. We'd love to show you how much better we can do! Please stop by and visit with us again soon!

Posted 1 year ago

“I need number of contract crédit for do pay”

Helpful Report

Posted 1 year ago

Thank you for shopping with us, Carlos, and thank you for your review! We'll be happy to help you with that phone number. Please give us a call, and we'll be happy to assist you. We hope you are enjoying your purchase, and we'd love to help you again. Please stop by and visit with us again soon!

Posted 1 year ago

“Very polite and nice people, very helpful and respectful!!”

Helpful Report

Posted 1 year ago

Thank you for shopping with us, Antavio, and thank you for your 5-star review! We're delighted to hear you found very polite, nice, helpful, and respectful people when you shopped with us! As a local business, we greatly appreciate your feedback. We hope you are enjoying your purchase, and we would love to help you again. Please stop by and visit with us again soon!

Posted 1 year ago

“Great customer service.”

Helpful Report

Posted 1 year ago

Thank you for shopping with us, William, and thank you for your 5-star review! We're very happy to hear that you found great customer service when you shopped with us. That's one of our primary goals, and we're delighted we were able to meet that goal during your visit! We hope you are enjoying your purchase, and we'd love to help you again in the future. Please stop by and visit with us again soon!

Posted 1 year ago

“The store is full of amazing household products that met my eye But I only came for one item which was mattresses . The sales person Danny was wonderful in explaining the product and making sure it was whT I really needed.”

Helpful Report

Posted 1 year ago

Thank you for shopping with us, Debbie, and thank you for your review! We're delighted to hear that amazing household products met your eye when you stopped by, and that Danny was wonderful about explaining our mattress to you and helped you make sure to choose the one you really needed. We hope you are sleeping wonderfully on your new mattress, and we'd love to help you again in the future. Please stop by and visit with us again soon!

Posted 1 year ago

“Danny and staff did a great job helping us find the perfect dining room set. The delivery team was also polite and efficient. Thank you!”

Helpful Report

Posted 1 year ago

Thank you for shopping with us, and thank you for your review! We're delighted to hear that Danny and our staff did a great job helping you find the perfect dining set, and that our delivery team was also polite and efficient. We hope you are enjoying your new dining set, and we would love to help you again in the future. Please stop by and visit with us again soon!

Posted 1 year ago

“great”

Helpful Report

Posted 1 year ago

Thank you for shopping with us, Daniel, and than you for your review! We're very happy to hear that everything was great when you shopped with us. We hope you are enjoying your purchase, and we would love to help you again. Please stop by and visit with us again soon!

Posted 1 year ago

“good customer service on all aspects .... good solid furniture”

Helpful Report

Posted 1 year ago

Thank you for shopping with us, and thank you for your review! We're very happy to hear that you found good solid furniture and good customer service in all aspects when you shopped with us. We hope you are enjoying your purchase, and we'd love to help you again in the future. Please stop in and visit with us again soon.

Posted 1 year ago

“I needed a lift chair urgently for my 92 old mother. The Great American Homestore was very fast and helpful . THANK You Leigh for your help., Hal.”

Helpful Report

Posted 1 year ago

Thank you for shopping with us, Hal, and thank you for your review! We're thrilled to hear that we were fast and helpful when you urgently needed a lift chair for your 92 year old mother. And we're also pleased to hear that Leigh was so helpful! We hope your mother is enjoying her new lift chair, and we would love to help you both again in the future. Please stop by and visit with us again soon!

Posted 1 year ago

“Unprofessional and lying salesman. Had the wrong furniture delivered and tried to raise the price of the original purchased furniture by $600.00 . I will not shop at this store again. The original purchased furniture ‘s delivery was delayed approximately 6 weeks and we were without furniture during that time.”

Helpful Report

Posted 1 year ago

Thank you for shopping with us, Gregory, and thank you for your review! We're sorry to hear how unprofessional your salesman was, that the wrong furniture was delivered, and that the price of your original furniture was increased. We're also sorry to hear that your original furniture order was delayed for 6 weeks when you were without furniture. That sounds frustrating! Our managers looked into this for you, and we hope everything gets resolved to your satisfaction. We also hope you'll consider giving us a second chance in the future. We would love to show you how much better we can do! Please stop by and visit with us again soon.

Posted 1 year ago

“Lena was very friendly and professional. We are happy with our purchase.”

Helpful Report

Posted 1 year ago

Thank you for shopping with us, and thank you for your review! We're very happy to hear how friendly and professional Lena was. And we're delighted to hear you are happy with your purchase! We hope you continue to enjoy it, and we would love to help you again in the future. Please stop by and visit with us again soon!

Posted 1 year ago

“Great time shopping”

Helpful Report

Posted 1 year ago

Thank you for shopping with us, and thank you for your 5-star review! We're very happy to hear that you had a great time shopping with us. We hope you are enjoying your purchase, and we'd love to help you again in the future. Please stop by and visit with us again soon!

Posted 1 year ago

“We received excellent customer service and love our new furniture”

Helpful Report

Posted 1 year ago

Thank you for shopping with us, Rosanne, and thank you for your 5-star review! We're delighted to hear that you received excellent customer service, and that you love your new furniture! We appreciate you ,and we would love to help you again in the future. Please stop by and visit with us again soon!

Posted 1 year ago

“Fast friendly service!”

Helpful Report

Posted 1 year ago

Thank you for shopping with us, Netha, and thank you for your review! We're very happy that we provided 5-star fast, friendly service when you shopped with us. As a local business, we appreciate your feedback, and we hope you are enjoying your purchase! We would love to help you again in the future. Please come by and visit with us again soon.

Posted 1 year ago

The Great American Homestore is rated 4.6 based on 2,001 reviews