The Great American Homestore Reviews

Name: The Great American Homestore
Address: 5295, Pepper Chase Drive, Southaven
Rating: 4.63

4.6 Rating 2,002 Reviews

91 %

of reviewers recommend The Great American Homestore

4.6

Based on 2,002 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

6629961000

Email:

support@gogahs.com

Location:

5295, Pepper Chase Drive
Southaven
38671

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The Great American Homestore 5 star review on 9th November 2023

101

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We ended up refusing our mattress delivery because it was not disclosed to us that the delivery did not include our old mattress removal. We called the competitor and they would remove it. We are elderly and had no way to get rid of it as we don’t live in an area that would pick it up from the curb. That was so inconvenient for us. We are very happy with the mattress and service we received from your competitor for the same price. We should have gone there initially. I’m never shopping at GAHS again.”

Helpful Report

Posted 1 year ago

Thank you for shopping with us, and thank you for your feedback about your shopping and delivery experience. We are very sorry to hear that you had to refuse your mattress delivery because it was not disclosed to you ahead of time that delivery does not include old mattress removal. That sounds very frustrating, especially since you had no way to get rid of it yourselves. Our managers are reviewing your situation, and are taking immediate steps to improve communication about this before a purchase is completed. We are so sorry for any inconvenience at all, and we hope you'll consider giving us a second chance in the future. We'd love the chance to show you how much better we can do. Please stop by and visit with us again soon!

Posted 1 year ago

“Great service”

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Posted 1 year ago

Thank you for shopping with us, Judy, and thank you for your review! We're very happy to hear that you had great service when you shopped with us. We hope you are enjoying your purchase, and we would love to help you again in the future. Please stop by and visit with us again soon!

Posted 1 year ago

“Very happy with merchandise. Salesman, cashier and delivery people all great!”

Helpful Report

Posted 1 year ago

Thank you so much for your 5 star rating, Melissa, and thank you for shopping with us! We are so glad to hear that you were very happy with the merchandise, and that the salesperson, cashier, and delivery people were all great. We really appreciate you, and we hope you are enjoying your purchase. We would love to help you again. Please stop by and visit with us again soon!

Posted 1 year ago

“Good quality items with reasonable prices and great special sales.”

Helpful Report

Posted 1 year ago

Thank you for shopping with us, David, and thank you for your 5 star rating! We appreciate your feedback! We're so happy you found good quality items with reasonable prices and great special sales when you shopped with us. We hope you are enjoying your purchase, and we would love to help you again in the future. Please stop by and visit with us again soon!

Posted 1 year ago

“Mark Mitchell was great.”

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Posted 1 year ago

Thank you so much, Caroline, for shopping with us and for your 5-star rating! We're so happy to hear that Mark Mitchell was great. We really appreciate that you chose to shop with us, and we hope you are enjoying your purchase. We'd love to help you again. Please stop in and visit with us again soon!

Posted 1 year ago

“Great service overall from sales cashier to delivery. The delivery men were professional, quick and very courteous.”

Helpful Report

Posted 1 year ago

Thank you so much for your 5 star rating, and thank you for shopping with us. We are so pleased you had such a great experience from our sales cashier to delivery men. We certainly appreciate you taking the time to share your positive comments about their professionalism, quickness and courtesy. We hope you are enjoying your purchase, and we would love to help you again in the future. Please stop by and visit with us again soon!

Posted 1 year ago

“Still waiting on a replacement adjustable base due to a leg malfunction.”

Helpful Report

Posted 1 year ago

Thank you for shopping with us, Patrice, and thank you for your review! We're sorry to hear you were waiting on a replacement adjustable base. That sounds frustrating! Our team has looked into this for you, and we hope it was resolved to your full satisfaction. If you still need assistance with your purchase, please get in touch and we will be happy to help! We hope you will also consider shopping with us again in the future. We'd love to show you how much better we can do. Please stop by and visit with us again soon.

Posted 1 year ago

“I’m pleased with my purchases.”

Helpful Report

Posted 1 year ago

Thank you for shopping with us, Glory, and thank you for your review. We're delighted to know how pleased you are with your purchases. We hope you continue to enjoy them, and we look forward to helping you again. Please stop by and visit with us again soon!

Posted 1 year ago

“My experience with Great American Homestore was great. The sales person was knowledgeable, helpful, but not pushy.”

Helpful Report

Posted 1 year ago

Thank you for shopping with us, Stella, and thank you for your review! We're glad to hear that your experience with us was great. It's wonderful to know that our sales person was knowledgeable, helpful, and not pushy. This sounds like exactly the kind of furniture shopping experience we want every customer to have, and we're very pleased that we accomplished that goal! We appreciate your business, and we hope you are enjoying your purchase. We'd love to help you again. Please stop by and visit with us again soon.

Posted 1 year ago

“Wonderful quality service from the sale people in to the delivery and/or repairs. I will definitely to be a customer.”

Helpful Report

Posted 1 year ago

Thank you for shopping with us, Renie, and thank you for your 5-star review! We appreciate your kind words about our wonderful quality service, from the salespeople all the way through to the delivery and repairs. We are grateful that you have chosen to be a loyal customer and we look forward to continuing to help you! We hope you are enjoying your purchase, and we're looking forward to visiting with you again. Please stop in again soon!

Posted 1 year ago

“Everybody is always so nice and is ready to help. I love shopping at Great American Homestore! Thank you very much!!”

Helpful Report

Posted 1 year ago

Thanks so much, Alberta, for shopping with us and for your 5 star rating! We're so happy to hear that everybody is always nice and ready to help at our store. We greatly appreciate your loyalty and we're so glad to hear how much you love shopping with us! We hope you are greatly enjoying your purchase, and we are very grateful that you've chosen us to help you furnish your home. We look forward to helping you again. Please stop by and visit with us again soon!

Posted 1 year ago

“JJ did an excellent job. She met us as soon as we walked in the door with a smile. She assisted us with our purchase and was very prompt and professional.”

Helpful Report

Posted 1 year ago

Thank you for shopping with us, Tim, and thank you for your review! We're so glad that you had a great experience. We're delighted to hear that JJ did an excellent job, and we're glad to hear that she was prompt and professional in helping you with your purchase. We hope you are enjoying your purchase, and we appreciate that you chose us to help you furnish your home. We'd love to help you again in the future. Please stop by and visit with us again soon!

Posted 1 year ago

“My representative Mrs. Shalina Williams did a wonderful job assisting me and ensuring that my purchases we in place for pickup. Thank you!”

Helpful Report

Posted 1 year ago

Thank you for shopping with us, Glynis, and thank you for your review. We're so glad to hear that Mrs. Shalina did a wonderful job assisting you and ensuring that your purchases were in place for pickup. We hope you are enjoying your purchases, and we would love to help you again. Please stop by and visit with us again soon!

Posted 1 year ago

“Great service and mattress!”

Helpful Report

Posted 1 year ago

Thank you so much, Nathan, for shopping with us and for your 5-star review. We're glad you enjoyed your experience with us and found our service to be great! We're very happy to hear that your new mattress is great, and we would love to help you again in the future. Please stop by and visit with us again soon.

Posted 1 year ago

“I love your style of furniture, the delivery guys was superb 👌”

Helpful Report

Posted 1 year ago

Thank you for shopping with us, Bonnesteer, and thank you for taking the time to leave us such a wonderful review! We really appreciate that you chose us to help you furnish your home, and we're glad you love our furniture style and that the delivery guys were superb. We hope to help you again soon. Please stop by and visit with us again!

Posted 1 year ago

“I have been very pleased with the customer service but the quality of the furniture is terrible.”

Helpful Report

Posted 1 year ago

Thank you for shopping with us, Clay, and thank you for your review! We're delighted to hear how pleased you are with our customer service. We are sorry to hear that the quality of your furniture is terrible. We'd like to look into this for you. Please get in touch with us at your convenience, and we'll be happy to see what we can do. We also hope you'll consider giving us a second chance in the future, so we can show you how much better we can do! Please stop by and visit with us again soon.

Posted 1 year ago

“Chest has better quality for drawer rails but very expensive. I think we paid too much. All in all we like the product.”

Helpful Report

Posted 1 year ago

Thank you for shopping with us, Mary, and thank you for your review! We're happy to hear that all in all, you like your purchase, and we hope you are enjoying it! We are sorry that you think you paid too much. If you shop our competitors, you'll see that we have many higher quality products at a competitive price. Ever since we've started, our focus has been providing the best quality pieces at the very best price that we can, and in these times of constantly increasing prices, we work hard to stay competitive. We appreciate that you chose us to help you furnish your home, and we would love to help you again in the future. Please stop by and visit with us again soon!

Posted 1 year ago

“I had a wonderful experience picking and buying furniture for my living room. The staff was very helpful and the price was within my budget. Thanks!”

Helpful Report

Posted 1 year ago

Thank you for shopping with us, Jennifer, and thank you for your wonderful review! We're thrilled to hear it was truly a pleasure shopping with us and that you are so glad you got the furniture you wanted at a budget-friendly price. We're also very happy to hear the staff was a great help as well. We hope you are enjoying your purchase, and we're grateful that we're able to help you furnish your home. We'd love to help you again in the future. Please stop by and visit with us again soon!

Posted 1 year ago

“The salesman added a warranty without telling me.”

Helpful Report

Posted 1 year ago

Thank you for shopping with us, and thank you for your review. We're very sorry that your salesman added a warranty without telling you. That sounds frustrating! Our managers looked into this, and we hope they were able to resolve everything to your full satisfaction. We also hope you'll consider giving us a second chance in the future. We'd love to show you how much better we can do! Please stop by and visit with us again soon.

Posted 1 year ago

“Cliff was very nice, had a lot knowledge of the items that I bought. he was patient and kind. I am very happy with my couch and mattress! Thank you SO much! Maria Bownes”

Helpful Report

Posted 1 year ago

Thank you for shopping with us, and thank you so much for your 5-star rating, Maria! We are thrilled that you are happy with your couch and mattress. It's wonderful to hear that Cliff was so kind, patient, and knowledgeable. We hope to help you again in the future. Please stop by and visit with us again soon!

Posted 1 year ago

The Great American Homestore is rated 4.6 based on 2,002 reviews