The Great American Homestore Reviews

Name: The Great American Homestore
Address: 5295, Pepper Chase Drive, Southaven
Rating: 4.63

4.6 Rating 2,002 Reviews

91 %

of reviewers recommend The Great American Homestore

4.6

Based on 2,002 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

6629961000

Email:

support@gogahs.com

Location:

5295, Pepper Chase Drive
Southaven
38671

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The Great American Homestore 5 star review on 9th November 2023

101

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Staff were pleasant and helpful. Delivery was made as scheduled despite the ice storm. The furniture was a great value”

Helpful Report

Posted 1 year ago

Thank you for shopping with us, Laura, and thank you for your review. We're very happy to hear that our staff was pleasant and helpful, and that your delivery was made a scheduled despite the ice storm. We're also happy to hear that your furniture is a great value! We hope you are enjoying your new furniture, and we'd love to help you again in the future. Please stop by and visit with us again soon!

Posted 1 year ago

“Did not keep furniture. It had a lot of manufacturer defects.”

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Posted 1 year ago

Thank you for shopping with us, Gearline, and thank you for your review! We're very sorry that your furniture had manufacturer defects. That sounds frustrating! Our team looked into this for you, and we hope everything was resolved to your full satisfaction. We'd love a second chance to earn your business and show you how much better we can do. Please stop by and visit us again soon!

Posted 1 year ago

“I still have not received my furniture that I paid cash for over a month ago. The product Was in stock when I bought it and it's still in stock. I provided both my sales person and the account that took our order with the correct contact information for me. I confirmed the date of delivery 4 times. When the delivery company showed up the contractor that was waiting for the furniture had ran to lunch, They did not use the correct contact information, waited 15 minutes and left. I called that afternoon to see what was wrong and why they didn't use the correct contact information, to which I was told that I could either pick it up myself or they could deliver it again for another $299. I basically feel like my furniture is being held hostage. I paid for it in full but yet I can't receive it because you didn't follow instructions that are clearly provided. Either I pay more money or I don't get my furniture. I called and spoke to the "only manager that was there," and she informed me that there was nothing that she could do but take a $100 off the delivery fee. So now I'm left with a $199 delivery fee that I should not have to pay. I am very disappointed, as I have my entire home furnished with your products. Our salesman was wonderful, just everything else is horrible.”

Helpful Report

Posted 1 year ago

Thank you for shopping with us again, Karen, and thank you for your review. We're very sorry to hear that you have not yet received your furniture that you paid cash for over a month ago, and that the delivery crew didn't use the correct contact info for your contractor at the time of delivery. We're also sorry to hear that resulted in you being told you would be either charged another delivery fee or have to pick the furniture up, and that you feel like your furniture is being held hostage. That sounds very frustrating! Our managers are looking into this for you, and we hope they can get everything resolved to your satisfaction. We greatly appreciate that you chose to furnish your entire home with us, and we'd love a second chance to show you how much better we can do! Please stop by and visit with us again soon.

Posted 1 year ago

“Always helpful and has always had what I needed”

Helpful Report

Posted 1 year ago

Thank you for shopping with us, Laqueta, and thank you for your review! We're very happy to hear how helpful you always find us to be, and that we always have what you need. We hope you are enjoying your purchase, and we would love to help you again in the future. Please stop by and visit with us again soon!

Posted 1 year ago

“Able to pickup my purchase without any problems”

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Posted 1 year ago

Thank you for shopping with us, Lessie, and thank you for your review. We're very happy to hear that you were able to pick up your purchase without any problems. We hope you are enjoying your purchase, and we'd love to help you again in the future. Please stop by and visit with us again soon!

Posted 1 year ago

“The salesman and clerical staff were all wonderful. They got me taken care of. The warehouse staff were also very helpful.”

Helpful Report

Posted 1 year ago

Thank you for shopping with us, Dwayne, and thank you for your review. We're very happy to hear how wonderful our salesman and clerical staff were when you shopped with us. We're also very happy to hear that our warehouse staff was also very helpful and that they were able to get you taken care of. We hope you are enjoying your purchase, and we'd love to help you again in the future. Please come by and visit with us again soon!

Posted 1 year ago

“Great service with no hassle.”

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Posted 1 year ago

Thank you for shopping with us, William, and thank you for your 5-star review! We're very happy to hear that you found great service with no hassle when you shopped with us. We hope you are enjoying your purchase, and we'd love to help you again. Please stop by and visit with us again soon.

Posted 1 year ago

“Love the coach and great staff at the store thank you”

Helpful Report

Posted 1 year ago

Thank you for shopping with us, Micah, and thank you for your 5-star review! We're very happy to hear how much you love your new couch, and that our staff at the store was great when you shopped with us. We hope you continue to enjoy your new couch, and we would love to help you again in the future. Please stop by and visit with us again soon!

Posted 1 year ago

“Very good customer service and fast delivery”

Helpful Report

Posted 1 year ago

Thank you for shopping with us, Tiffany, and thank you for your review! As a local business, your feedback is very important to us. We're very happy to hear that you had very good customer service and fast delivery when you shopped with us. We hope you are enjoying your purchase, and we'd love to help you again. Please stop in and visit with us again soon!

Posted 1 year ago

“Great service from James. Highly recommend Great American Home Store.”

Helpful Report

Posted 1 year ago

Thank you for shopping with us, and thank you for your review! We're very happy to hear that you had great service from James, and that you highly recommend our store. We appreciate you, and we hope you are enjoying your purchase! We'd love to help you again in the future. Please stop by and visit with us again soon.

Posted 1 year ago

“In and out quickly, very nice salesperson, very helpful and courteous. I will remain a loyal customer. I am very satisfied with my purchase.”

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Posted 1 year ago

Thank you for shopping with us, Mrs. Williams, and thank you for your review! As a local business, your feedback is very important to us. We're very happy to hear that you were in and out quickly, and had a very nice salesperson who was very helpful and courteous. We're also very happy to hear that you will remain a loyal customer because of this. That's an amazing compliment in itself! We hope you continue to be satisfied with your purchase, and we're looking forward to helping you again. Please stop by and visit with us again soon!

Posted 1 year ago

“Friendly staff. Big store.”

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Posted 2 years ago

Thank you for shopping with us, Lisa, and thank you for your review! We're very happy to hear that you found a friendly staff when you shopped with us. We hope you are enjoying your purchase, and we'd love to help you again in the future. Please come by and visit with us again soon!

Posted 2 years ago

“I love my desk”

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Posted 2 years ago

Thank you for shopping with us, Elizabeth, and thank you for your review! We're very happy to hear how much you love your new desk, and we hope you continue to enjoy it. We'd love to help you again in the future. Please stop by and visit with us again soon!

Posted 2 years ago

“Very disappointed with the couch I purchased from the outlet store. I was aware of the flip down drink holder was broken when I purchased it - however when we got it home both recliners on either side of the couch are broken too.”

Helpful Report

Posted 2 years ago

Thank you for shopping with us, Angela, and thank you for your review. We're sorry to hear that although you were aware of damage to the cupholder on the couch you purchased, you found the recliners on either side of the couch were broken when you got home. That sounds frustrating! We'd like to look into this for you. Please give us a call, and we'll be happy to see what we can do!

Posted 1 year ago

“I worked with James Drane 44 years ago at Levitz’’s furniture store. I wouldn’t buy from anyone but him. He is a professional in all ways. Your entire staff was very knowledgeable & courteous. The delivery guys were very courteous”

Helpful Report

Posted 2 years ago

Thank you for shopping with us, Chuck, and thank you for your review! We greatly appreciate how loyal you are to shopping with James, and that you found our entire staff, including the delivery guys, to be very knowledgeable and courteous. We hope you are enjoying your purchase, and we would love to help you again in the future. Please stop by and visit with us again soon!

Posted 2 years ago

“Our experience with tThe Great American Homestore was very good we would come back when we buy more furniture!”

Helpful Report

Posted 2 years ago

Thank you for shopping with us, David, and thank you for your review! We're very happy to hear that your experience with us was so good, you will come back to buy more furniture! Earning a repeat visit from our customers is very important to us, and we're very happy that our team gave you such great customer service that you will shop with us again in the future. We hope you are enjoying your new furniture, and we are looking forward to your next visit. Please stop by again soon!

Posted 2 years ago

“Excellent Customer Service! Salesman was not pushy! Will definitely be back to buy another piece once from him once I get my balance paid down! Delivery Guys were awesome too! Took very good care of the heavy piece I bought!”

Helpful Report

Posted 2 years ago

Thank you for shopping with us, Kim, and thank you for your review! As a local business, your feedback is very important to us. We are very happy to hear that you found excellent customer service, and a salesman who wasn't pushy. We're also very pleased that your delivery guys were also awesome and took great care of the heavy piece you bought. And to hear that our team did such a wonderful job that we've earned your future business too is amazing! We hope you continue to greatly enjoy your purchase, and we're looking forward to your next visit. Please stop in and visit again soon!

Posted 2 years ago

“Tim is awesome. Very helpful and nice”

Helpful Report

Posted 2 years ago

Thank you for shopping with us, Kenneth, and thank you for your review! We're very happy to hear that Tim was awesome when you shopped with us, and that you found him to be very helpful and nice. We hope you are enjoying your new furniture, and we'd love to help you again in the future. Please stop by and visit with us again soon!

Posted 2 years ago

“Very professional, courteous staff”

Helpful Report

Posted 2 years ago

Thank you for shopping with us, and thank you for your review! As a local business, your feedback is very important to us, and we're very happy to hear that you found a very professional, courteous staff when you shopped with us. We hope you are enjoying your purchase, and we'd love to help you again in the future. Please stop by and visit with us again soon!

Posted 2 years ago

“Furniture arrived quickly and was expertly assembled.”

Helpful Report

Posted 2 years ago

Thank you for shopping with us, Lucy, and thank you for your review! We're very happy to hear how quickly your new furniture arrived, and that it was expertly assembled. We hope you are enjoying your new furniture, and we'd love to help you again in the future! Please stop by and visit with us again soon.

Posted 2 years ago

The Great American Homestore is rated 4.6 based on 2,002 reviews