The Great American Homestore Reviews

Name: The Great American Homestore
Address: 5295, Pepper Chase Drive, Southaven
Rating: 4.63

4.6 Rating 2,001 Reviews

91 %

of reviewers recommend The Great American Homestore

4.6

Based on 2,001 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

6629961000

Email:

support@gogahs.com

Location:

5295, Pepper Chase Drive
Southaven
38671

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service”

Helpful Report

Posted 1 year ago

Thank you for shopping with us, Michael, and thank you for your review! We work hard to ensure that our customers have the best shopping experience and we're glad that it was reflected in the great service you had when you shopped with us. We hope you are enjoying your purchase, and we would love to help you again in the future. Please stop by and visit with us again soon!

Posted 1 year ago

“Very, very happy and satisfied with my full sleigh bed. From purchase to delivery to putting the bed to get her has been a wonderful easy experience. Gillie Browning”

Helpful Report

Posted 1 year ago

Thank you so much for shopping with us, Gillie, and thank you for your review! We are so glad to hear how very happy and satisfied you are with your full sleigh bed, and that you had such a wonderfully easy, positive experience with purchasing and delivery. We truly appreciate your 5 star rating, and we're thrilled to hear how happy you are with your new bed! We hope you continue to enjoy it, and we would love to help you again in the future. Please stop by and visit with us again soon!

Posted 1 year ago

“We had a great experience with Stephanie picking out my daughters bedroom set. Delivery was on time and when the lights in the headboard did not work the delivery men provided a solution. We will definitely shop there sgain.”

Helpful Report

Posted 1 year ago

Thank you for shopping with us, Christopher, and thank you for your review. We're glad to hear that you had a great experience with Stephanie picking out your daughter's bedroom set, not to mention the timely delivery and the delivery men's solution to the lights. We hope your daughter is greatly enjoying her new bedroom set, and we're very happy to have helped furnish your home! Please stop by and visit with us again soon.

Posted 1 year ago

“It was a great experience”

Helpful Report

Posted 1 year ago

Thank you so much for shopping with us, Barbara, and thank you for your 5 star rating! We are so glad to hear that it was a great experience for you! We hope you are enjoying your purchase, and we would love to help you again in the future. Please stop by and visit with us again soon!

Posted 1 year ago

“The salesman was a true professional. He was considerate and was available to answer my questions. There was no evidence of pressure during my buying experience.”

Helpful Report

Posted 1 year ago

Thank you for shopping with us, Dianne, and thank you for your review! We're delighted to hear how your salesman was a true professional, that he was considerate and answered all of your questions, and that there was no evidence of any pressure at all during your buying experience. This sounds like exactly the experience we want every customer to have with us! We hope you are enjoying your purchase, and we would love to help you again in the future. Please stop by and visit with us again soon!

Posted 1 year ago

“Very poor customer service from sales rep then she had the nerve to lie on us”

Helpful Report

Posted 1 year ago

Thank you for shopping with us, and thank you for your review. We're very sorry to hear that you had very poor customer service from your sales rep, and then she lied on you. That sounds frustrating! Our managers looked into this for you, and we hope they were able to get everything resolved to your satisfaction. We also hope you'll consider giving us a second chance in the future. We'd love to show you how much better we can do! Please stop by and visit with us again soon.

Posted 1 year ago

“Prompt delivery, good communication.”

Helpful Report

Posted 1 year ago

Thank you for shopping with us, Michael, and thank you for your review! We really appreciate your positive feedback and are glad to hear that our prompt delivery and good communication met your expectations. We hope you are enjoying your purchase, and we'd love to help you again in the future. Please stop by and visit with us again soon!

Posted 1 year ago

“A lot to choose from.The salesman that waited on me was so kind and helpful.Did not feel pressured to buy anything.Did buy a recliner that is very comfortable.Time will tell how it holds up.I bought one there several years ago that has not held up and was more expensive..”

Helpful Report

Posted 1 year ago

Thank you for shopping with us, Patricia, and thank you for your review. We are so glad to hear that our salesman was helpful and kind, and that you did not feel pressured to buy anything. We hope you greatly enjoy your new, very comfortable recliner, and we would love to help you again in the future. Please stop by and visit with us again soon!

Posted 1 year ago

“My granddaughter needed a dining room table so brought her here and she found one she loved.”

Helpful Report

Posted 1 year ago

Thank you so much, Anna, for shopping with us and for your review! It's wonderful to hear that your granddaughter found the perfect dining room table she loves. We hope she is enjoying the dining room table, and we would love to help you again in the future. Please stop by and visit with us again soon1

Posted 1 year ago

“I rated your store a two star due to having to wait on my ordered furniture for over 90 days! In the store, the salesman told me up to 45 days. However, when I spoke with customer service, I was told August for an expected delivery date. That is unacceptable! I did have several items that were in stock that was delivered in a timely manner.”

Helpful Report

Posted 1 year ago

Thank you for shopping with us, Steven, and thank you for your feedback. We apologize for the delay in delivery of your furniture and understand how unacceptable it was for you to have to wait for over 90 days, when you were told up to 45 days by your salesperson, and August by customer service. That sounds frustrating! We value our customers and take feedback like yours very seriously. It's our goal to deliver a great experience and we clearly missed the mark this time. Our managers are looking into this, and are taking immediate steps to improve. We are happy to hear that your pieces that were in stock were delivered in a timely manner. We hope you'll consider giving us a second chance in the future, so we can show you how much better we can do. Please stop by and visit with us soon!

Posted 1 year ago

“It was a good shopping experience”

Helpful Report

Posted 1 year ago

Thank you for shopping with us, Robert, and thank you for your review! We're so glad you had a good shopping experience. We hope you are enjoying your purchase, and we would love to help you again in the future. Please stop by and visit with us again soon!

Posted 1 year ago

“They are efficient and courteous.”

Helpful Report

Posted 1 year ago

Thank you so much for shopping with us, Sarah! And thank you for your review. We are so glad to hear that you found us efficient and courteous; we strive to provide the best service possible. we hope you are enjoying your purchase, and we'd love to help you again in the future. Please stop by and visit with us again soon!

Posted 1 year ago

“There was no pressure to buy and no hovering by the salespersons. We were able to find what we liked quickly. The process was seamless from the time we walked into the store through delivery.”

Helpful Report

Posted 1 year ago

Thank you for shopping with us, Mark, and thank you for your review! We're so glad you enjoyed the shopping experience, and that there was no pressure of hovering by the salesperson. We're also happy to hear you were able to find what you liked quickly, and that your process from the time you walked into the store all the way through delivery was seamless. We hope you are enjoying your purchase, and we'd love to help you again in the future. Please stop by and visit with us again soon!

Posted 1 year ago

“Great service from the time we walked in the door up to an including delivery and set up. Very professional and service oriented by all concerned.”

Helpful Report

Posted 1 year ago

Thank you so much for shopping with us, Bob, and thank you for taking the time to leave us your fantastic 5 star rating! We appreciate your kind words, and are so pleased to hear that you experienced great service from the time you stepped into our store up to and including the delivery and set up. We strive to be professional and service oriented, and it's great to hear that we met and exceeded your expectations. We really appreciate you, and we hope you are enjoying your purchase. We'd love to help you again. Please stop by and visit with us again soon!

Posted 1 year ago

“Enjoy the experience”

Helpful Report

Posted 1 year ago

Thank you for for shopping with us, and for the fantastic 5 star review, Jackie! We really appreciate your kind words, and we're delighted to hear that you enjoyed your furniture shopping experience. We hope you are enjoying your purchase, and we'd love to help you again in the future. Please stop by and visit with us again soon!

Posted 1 year ago

“The purchase of a recliner was great, however, I had to cancel the purchase because the space I planned for it was too small. The cancelation of the order was fast and smooth. I appreciate the customer service even though I ended up not using the recliner.”

Helpful Report

Posted 1 year ago

Thank you for the amazing 5 star rating of The Great American Home Store, Grace! We are so glad to hear you had a great experience with us, even with the cancelation of the order. It's great to hear that the process was smooth and fast. We hope to have the pleasure of serving you again. Please stop by and visit with us again soon!

Posted 1 year ago

“We had a great experience with shopping and delivery. The sales representative was patient with us changing our minds multiple and I didn’t feel like I was being encouraged to buy things I didn’t want or need. I would definitely shop there again.”

Helpful Report

Posted 1 year ago

Thank you for shopping with us, Jeremy! And thank you for your review. We are delighted to hear that you had a great experience shopping and delivery with us. We're pleased that your sales representative was patient with you changing your mind multiple times, and that you didn't feel like you were pressured to buy things you didn't want or need. We are also delighted to know that you will be shopping with us again in the future, and we look forward to helping you again! Please stop by and visit with us again soon.

Posted 1 year ago

“I felt like from hello we were treated rudely. Then when I had to buy a chair off of the show room I got 5% off. It was not in a box and I asked sales lady if I could get it wrapped and of course again was rude and said they may have some bubble wrap I could put over it. Then was told they would help ME load a flipping recliner. Thank God the guy in back of warehouse took care of me. I won’t ever make another purchase from this store. NEVER and will share my story.”

Helpful Report

Posted 1 year ago

Thank you for shopping with us, Shannon, and thank you for your review. We sincerely apologize that your experience was not a positive one and that you were treated rudely. That sounds frustrating, and we're sorry that you were told we may have some bubble wrap to put over the display chair you purchased, and that you were told the warehouse would help you load the recliner. We are very pleased to hear how the warehouse guy took care of you, and our managers are looking into this to see where we can take action and make improvements. We hope you will consider giving us a second chance. we'd love the opportunity to show you how much better we can do! Please stop by and visit with us again soon.

Posted 1 year ago

“All sales associates were super friendly and VERY helpful!”

Helpful Report

Posted 1 year ago

Thank you for shopping with us, Carrie, and thank you for your 5-star rating. We are so glad to hear that all of our sales associates were super friendly and VERY helpful! We hope you are enjoying your purchase, and we would love to help you again in the future. Please stop by and visit with us again soon.

Posted 1 year ago

“My wall and piece of furniture got damaged!”

Helpful Report

Posted 1 year ago

Thank you so much for shopping with us, Phillip, and thank you for your feedback. We appreciate that you took the time to let us know about your experience. We apologize that your wall and piece of furniture got damaged. Our managers have been looking into this for you to see what we could do. We hope everything was resolved to your full satisfaction, and we'd love a second chance so we can show you how much better we can do. Please stop by and visit with us again soon.

Posted 1 year ago

The Great American Homestore is rated 4.6 based on 2,001 reviews