The Great American Homestore Reviews

Name: The Great American Homestore
Address: 5295, Pepper Chase Drive, Southaven
Rating: 4.63

4.6 Rating 2,001 Reviews

91 %

of reviewers recommend The Great American Homestore

4.6

Based on 2,001 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

6629961000

Email:

support@gogahs.com

Location:

5295, Pepper Chase Drive
Southaven
38671

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very helpful sales team. Purchase was easy, delivery was perfect.”

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Posted 1 year ago

Thank you for shopping with us, Blair, and thank you for your review. We are absolutely thrilled that our sales team was very helpful, that your purchase was easy, and that delivery was perfect. We really appreciate you taking the time to share your positive experience, and we hope you are enjoying your purchase! We'd love to help you again. Please stop by and visit with us again soon.

Posted 1 year ago

“The GAH has become my favorite store to shop at for all of my furniture needs. It also doesn’t hurt that the customer service is great!”

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Posted 1 year ago

Thank you so much, Bernadette, for shopping with us, and for taking the time to leave your review! We really appreciate it! And we are so glad you find The GAH to be your favorite store for furniture, and that our customer service is great. We hope you are enjoying your purchase, and we look forward to helping you again. Please stop by and visit with us again soon!

Posted 1 year ago

“Great customer service.”

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Posted 1 year ago

Thank you for shopping with us, Vickie, and thank you for your review! We're delighted to hear that you experienced great customer service when you shopped with us. As a local business, that's our most important goal! We hope you are enjoying your purchase, and we would love to help you again in the future. Please stop by and visit with us again soon!

Posted 1 year ago

“Awesome customer service”

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Posted 1 year ago

Thank you for shopping with us, Lisa, and thank you for your 5-star review. We're thrilled to hear you experienced awesome customer service when you shopped with us. We hope you are enjoying your purchase, and we would love to help you again. Please stop by and visit with us again soon!

Posted 1 year ago

“Joe was awesome!”

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Posted 1 year ago

Thank you so much for shopping with us, Theresa, and thank you for your review. We are so happy to hear that Joe was awesome! We are glad we could make your purchase experience a good one. We appreciate you, and we hope you are enjoying your purchase. We'd love to help you again in the future. Please stop by and visit with us again soon.

Posted 1 year ago

“Great job thank you so much ❤️”

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Posted 1 year ago

Thank you so much, Reginald, for shopping with us, and for your five-star rating. We really appreciate it! We hope you are enjoying your purchase, and we would love to help you again in the future. Please stop by and visit with us again soon.

Posted 1 year ago

“I love doing business with GAHS because they always have a great & varied selection of fine furniture. I love working with Jeff Crosby - his positive attitude and listening skills are wonderful. He is very knowledgeable of what is in stock but is quick to check on something particular I may be interested in just to be sure it is available when I need it. Keep up the great work and excellent customer service GAHS - we need you!!!”

Helpful Report

Posted 1 year ago

Thank you for shopping with us, Baddour, and thank you for your review. We're thrilled to hear that you love doing business with us because we always have a great and varied selection of fine furniture. We're also pleased to hear how much you love working with Jeff, and how wonderful his positive attitude and listening skills are! We're pleased to hear how quick he is to check on something in particular you may be interested in, although he is also very knowledgeable about what is in stock. We especially appreciate your feedback on our hard work and excellent customer service because we're a local business, and providing customer service second to none is one of our primary goals. We're looking forward to providing excellent service to you again in the future. Please stop in and visit with us again soon!

Posted 1 year ago

“I love shopping here....the prices are great!!! There is always a variety to choose from.”

Helpful Report

Posted 1 year ago

Thank you for shopping with us, and thank you for your review! We appreciate your business and are so glad you appreciate the variety to choose from and our great prices. Your positive review means a lot to us and, especially since we're a local business, we value your opinion. We hope you are enjoying your purchase, and we would love to help you again in the future. Please stop by and visit with us again soon!

Posted 1 year ago

“I purchased a 4K mattress and contacted the store a couple of days after we had it informing them I was not satisfied with the mattress and I wanted to return it. I was told to give it a couple of weeks and then decide. Well, my desire was to still return the mattress. It was at that point I was informed that I could bring it back but if I find something for a lesser price, I would lose the rest of my money. The salesman did not explain the policy but when I asked what was I signing, he only stated it is the form where I agree to have the old mattress removed before the new mattress arrives. I feel the terms and conditions should be explained before the sale is complete! It’s clearly misleading the customer for a sale.”

Helpful Report

Posted 1 year ago

Thank you for shopping with us, Tracy, and thank you for your review. We truly appreciate your feedback and value your loyalty. We’re sorry to hear about your dissatisfaction with the mattress, that your salesman did not explain the policy, and that he only stated it's the form where you agree to have the old mattress removed before the new mattress arrives. That sounds frustrating! Our managers looked into this for you, and we hope they were able to get this resolved to your satisfaction. We truly appreciate your feedback, and we hope you'll consider giving us a second chance in the future so we can show you how much better we can do. Please stop by and visit with us again soon!

Posted 1 year ago

“Love GAHS! I have purchased all of my furniture there for the past 15 years. Would highly recommend!”

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Posted 1 year ago

Thanks so much for shopping with us, Van, and thank you for your review. We're so glad to hear that you've been a loyal customer for 15 years. We truly value your business and thank you for your support! And to get your recommendation to others is an amazing compliment to us. We appreciate you, and we hope you are enjoying your purchase. We're looking forward to seeing you again. Please stop by and visit with us again soon!

Posted 1 year ago

“Very good experience.”

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Posted 1 year ago

Thank you for shopping with us, Linda, and thank you for your review! We are delighted to hear that you had a very good experience. We hope you are enjoying your purchase, and we would love to help you again. Please stop by and visit with us again soon.

Posted 1 year ago

“Furniture was great quality, comfortable, and delivered very quickly.”

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Posted 1 year ago

Thank you for shopping with us, Daniel, and thank you for your review! We're thrilled to hear how pleased you are with the quality, comfort, and fast delivery of our furniture! We hope you are enjoying your purchase, and we'd love to help you again in the future. Please stop by and visit with us again soon!

Posted 1 year ago

“I am not a first-time customer of this store. Over the years, I have made several purchases. The Great American Homestore is always my first stop when considering a piece of furniture. All sales representatives have always been courteous and knowledgeable about the products. My latest trip was just more evidence that I have found my go-to-store.”

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Posted 1 year ago

Thank you for shopping with us, Sandra, and thank you so much for being a loyal, returning customer! As a local business, we greatly appreciate your 5-star review and that we are always your first stop when you are considering new furniture. We're also delighted to hear that our sales representatives have always been courteous and knowledgeable about our products. We hope you are greatly enjoying your purchase, and we're looking forward to seeing you again. Please stop by and visit with us again soon!

Posted 1 year ago

“Salesman, Allen Watson, was excellent ambassador for GAHS.”

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Posted 1 year ago

Thank you, Lucain, for shopping with us and for your 5-star rating ! We're glad to hear that your salesman, Allen, is an excellent ambassador for GAHS. We hope you are enjoying your purchase, and we'd love to help you again in the future. Please stop by and visit with us again soon!

Posted 1 year ago

“Your store honored a 5yrs warranty to my surprise. Your salesperson was very nice and professional. I would recommend your store to others.”

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Posted 1 year ago

Thank you for shopping with us, Sarah, and thank you for your wonderful 5 star rating! We are so glad to hear that you were pleased with the store's honoring of a 5 year warranty, and with the professionalism of our salesperson. We really appreciate your recommendation and we hope to have you back soon! Please stop by and visit with us again.

Posted 1 year ago

“Gail Spinosa was so helpful to me. I bought 2 chairs At 2 different times and she was so helpful. Look forward to buying more from her.”

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Posted 1 year ago

Thank you for shopping with us, Terry, and thank you for your review! We're delighted to hear how helpful Gail was, and how much you are looking forward to buying more from her! We hope you are enjoying your new chairs, and we would love to help you again in the future. Please stop by and visit with us again soon!

Posted 1 year ago

“THE CUSTOMER SERVICE AT GREAT AMERICAN HOMESTORE WAS IMPECKABLE. MY SALESMAN WAS VERY PROFESSIONAL, HE DIDN'T SMOTHER ME OR OVER CROWD ME WITH SALEMANSHIP MANNERISM. I ENJOYED THE EXPERIENCE.”

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Posted 1 year ago

Thank you so much for shopping with us, Lynette, and thank you for your 5 star rating! We are thrilled to hear that our customer service was impeccable, and your salesperson was so professional without smothering or overcrowding you. We're delighted that you enjoyed your experience, and we hope you are enjoying your purchase just as much! We'd love to help you again in the future. Please stop by and visit with us again soon!

Posted 1 year ago

“It was a pleasure working with Shalina and stacy. They let me look around without any hassle. no pressure. Got the chair at a great price. My husband loves it. Got chair at store on summer ave.”

Helpful Report

Posted 1 year ago

Thank you for shopping with us, Regina, and thank you for your review! We're happy to hear what a pleasure Shalina and Stacy were to work with, and we're glad you were able to find the perfect chair at a great price! We're also delighted to hear how much your husband loves the chair, too. We appreciate your glowing review and your 5 star rating. We'd love to help you again in the future. Please stop by and visit with us again soon!

Posted 1 year ago

“Good customer service”

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Posted 1 year ago

Thank you for shopping with us, Ramona, and thank you for you 5-star review! We strive to provide an excellent experience, and we're very happy to hear that you had good customer service when you shopped with us. We hope you are enjoying your purchase, and we'd love to help you again. Please stop by and visit with us again soon!

Posted 1 year ago

“Even tho a salesmen didn't facilitate thir purchase, everyone else was so helpful. I was able to make the purchase by phone via the young lady who answers the phone. But Daniel really made my day in assisting with the install. I texted him pics and he advised best he cld and it all worked out perfectly. He took Time after hours to assist me by phone and I soo appreciated that. I've purchased from here before and my leather sofa and cocktail ottoman still look like new. Thanks a bunch Irish”

The Great American Homestore 5 star review on 28th April 2023

Helpful Report

Posted 1 year ago

Thank you so much for shopping with us, Irish, and thank you for your review! We are so glad to hear that Daniel made your day by assisting you by phone and after hours with the install. We really appreciate your kind words and your loyalty to our store - it means a lot to us! And we're delighted to hear that your leather sofa and cocktail ottoman that you previously purchased from us still look like new! We hope you are enjoying your purchase, and we'd love to help you again in the future. Please stop in and visit with us again soon.

Posted 1 year ago

The Great American Homestore is rated 4.6 based on 2,001 reviews