The Great American Homestore Reviews

Name: The Great American Homestore
Address: 5295, Pepper Chase Drive, Southaven
Rating: 4.63

4.6 Rating 2,002 Reviews

91 %

of reviewers recommend The Great American Homestore

4.6

Based on 2,002 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

6629961000

Email:

support@gogahs.com

Location:

5295, Pepper Chase Drive
Southaven
38671

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The Great American Homestore 5 star review on 9th November 2023

101

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We were so pleased with our experience at Great American. Denise Tansil was such a joy to work with. She listened to our needs and was a great help! We were surprised that the furniture came as quickly as it did. The guys who delivered called on their way. They were quick and efficient, yet they took time to make sure we were pleased. We will definitely be back when we need furniture.”

Helpful Report

Posted 1 year ago

Thank you for shopping with us, Phyllis, and thank you for your review! As a local business, your feedback means a lot to us. We're very happy to hear that Denise was a joy to work with, that she listened to your needs, and that she was a great help! We're also very happy to hear that you were pleasantly surprised by how quickly your furniture came, and that our delivery team was quick and efficient, while still taking the time to make sure you were pleased with everything. We're looking forward to helping you again in the future. Please come by and visit with us again soon!

Posted 1 year ago

“I love my new couch. And recliner. It was in stock and delivered within a week. The price was very reasonable. Best place in the Memphis area for furniture.”

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Posted 1 year ago

Thank you for shopping with us, Marion, and thank you for your review! We're very happy to hear that you love your new couch and recliner! As a local business, your feedback means a lot to us. We're also very pleased to hear that they were both in stock, and that we were able to deliver them within a week. We hope you continue to enjoy them greatly, and we'd love to help you again in the future. Please stop by and visit with us again soon!

Posted 1 year ago

“My experience with The Great American Homestore has been wonderful! I walked around the showroom, found what I wanted and worked with a salesman who was very helpful. It was delivered the same week. One small spot on the couch upon receipt, but they came out right away to take care of that too. I highly recommend them!!”

The Great American Homestore 5 star review on 6th March 2023

Helpful Report

Posted 1 year ago

Thank you for shopping with us, Amanda, and thank you for your review! We're very happy to hear that you had a wonderful experience shopping with us, that you found what you wanted, and that your salesman was very helpful. We're also very happy that we were able to get your new sofa to you the same week! We are sorry about the spot that was on it upon arrival. That sounds frustrating! We're glad to hear that our tech was able to take care of that for you quickly, and we'd love for you to get in touch if you need further assistance with the sofa. We're thrilled to have earned a recommendation from you, and we'd love to help you again in the future. Please come by and visit with us again soon!

Posted 1 year ago

“store is spacious and quality selections”

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Posted 1 year ago

Thank you for shopping with us, Lester,and thank you for your review! We're pleased to hear that you found a spacious store with quality selections when you shopped with us. We hope you are enjoying your purchase, and we'd love to help you again in the future. Please stop by and visit with us again soon!

Posted 1 year ago

“I came in looking for a particular look and style and Cedric Maclin was very attentive and patient helping us find exactly what I wanted and at the price I was prepared to pay......Mallory Ryan was very courteous and quickly helped to check me out and prompt to call me about delivery.....the delivery was swift and carefully placed in my home....I am supremely satisfied with the service from The Great American Homestore.....”

Helpful Report

Posted 1 year ago

Than k you for shopping with us, Peggy, and thank you for your review! We're very happy to hear how attentive and patient Cedric was about helping you find exactly what you wanted at the price you were prepared to pay. We're also pleased to hear how Mallory was very courteous at checkout, and that our delivery team was swift and careful. We are thrilled to hear how satisfied you are with our service! We hope you are greatly enjoying your purchase, and we would love to help you again. Please stop by and visit with us again soon!

Posted 1 year ago

“Hello. I recently purchased a bedroom set in Memphis, Tn. Sales person John Robinson is the most professional and nicest person. I can not wait to get this one paid off and do business with John again for another furniture purchase. I think John should be promoted to a Store Manager”

Helpful Report

Posted 1 year ago

Thank you for shopping with us, Stephen, and thank you for your review! We're very happy to hear that John is the most professional and nicest person, and that you can't wait to come in and do business with John again for another furniture purchase! We hope you are greatly enjoying your new furniture, and we'd love to help you again in the future. Please stop by and visit with us again soon!

Posted 1 year ago

“Initially had a delivery mix up but my sales woman made it all better. I’m truly satisfied!”

Helpful Report

Posted 1 year ago

Thank you for shopping with us, and thank you for your review. We're very sorry to hear that you initially had a delivery mixup. That sounds frustrating! We are happy to hear that your salesperson was able to make it better, and that you're truly satisfied. We hope you are enjoying your purchase, and we would love to help you again in the future. Please stop in and visit with us again soon!

Posted 1 year ago

“I bought an expensive couch that broke within a month. It was replaced by a new one but I had to wait for over a month.”

Helpful Report

Posted 1 year ago

Thank you for shopping with us, and thank you for your review! We're very sorry to hear that your expensive couch broke within a month, and that you had to wait over a month for a replacement. That sounds frustrating! In these times of constant shipping delays, we work hard to expedite shipping whenever possible. We hope everything was resolved for you. If you need additional assistance with your new sofa, please get in touch and we'll be happy to help! We hope you'll consider giving us a second chance in the future. Please stop by and visit us again soon!

Posted 1 year ago

“Had very good experience with “Hollywood” he took care of sale , had problem with 1 of the recliners and they are changing it out Saturday”

Helpful Report

Posted 1 year ago

Thank you for shopping with us, Wayne, and thank you for your review! We're very happy to hear that you had a very good experience with "Hollywood." We're sorry to hear that you did have a problem with one of the recliners. That sounds frustrating! We are very pleased that we're able to switch it out for you on Saturday, and we hope that resolves everything to your full satisfaction. We hope you enjoy your purchase, and we would love to help you again. Please stop by and visit with us again soon!

Posted 1 year ago

“Punctual, knowledgeable and courteous”

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Posted 1 year ago

Thank you for shopping with us, Claude, and thank you for your review! We're very happy to hear that you found our team to be punctual, knowledgeable, and courteous. We hope you are enjoying your purchase, and we'd love to help you again! Please come by and visit us again soon.

Posted 1 year ago

“It was great.”

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Posted 1 year ago

Thank you for shopping with us, and thank you for your 5-star review! We're very happy to hear it was great shopping with us. We hope you are enjoying your purchase, and we'd love to help you again. Please sotp by and visit with us again soon!

Posted 1 year ago

“Everything was good!!”

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Posted 1 year ago

Thank you for shopping with us, Janet, and thank you for your review! We're very happy to hear that everything was good when you shopped with us. We hope you are enjoying your purchase, and we would love to help you again in the future.Please stop by and visit with us again soon!

Posted 1 year ago

“Awesome customer service from John Robinson and team!!! Great quality product!”

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Posted 1 year ago

Thank you for shopping with us, Rosanne, and thank you for your review! We're very happy to hear that you had great customer service from John and the team, and that you found great quality product when you shopped with us! We hope you are enjoying your purchase very much, and we'd love to help you again in the future. Please stop by and visit with us again soon!

Posted 1 year ago

“Good customer service, the sell person is friendly”

Helpful Report

Posted 1 year ago

Thank you for shopping with us, and thank you for your review! We're very happy to hear that you found good customer service and a friendly salesperson when you shopped with us. We hope you are enjoying your purchase, and we'd love to help you again in the future. Please stop by and visit with us again soon!

Posted 1 year ago

“Very helpful and knowledgeable.”

Helpful Report

Posted 1 year ago

Thank you for shopping with us, Leang, and thank you for your review! We're very happy to hear that you found our team very helpful and knowledgeable when you shopped with us. We hope you are enjoying your new furniture, and we would love to help you again! Please stop by and visit with us again soon.

Posted 1 year ago

“Alan was a great sales person. He didn't pressure us or follow us while we were looking. We will ask for him again in future shopping and also refer him to friends and family. Great job Alan. 👏”

Helpful Report

Posted 1 year ago

Thank you for shopping with us, Patti, and thank you for your review. We're very happy to hear what a great salesperson Alan was, and that he didn't pressure you or follow you around. That sounds like exactly the kind of hassle free experience we want every customer to have! We hope you are enjoying your new furniture, and we would love to help you again. Please stop by and visit with us again soon!

Posted 1 year ago

“I was very pleased with the selection and the quality of the furniture. I was also very pleased with my sales-person - Donna. She was friendly, informative and helpful without hovering and being pushy. I have purchased from Great American for many years. Each time I'm ready to purchase furniture, I shop various stores and always come back and by from Great American.”

Helpful Report

Posted 1 year ago

Thank you for shopping with us, Marsha, and thank you for your review! We're very happy to hear how pleased you were with the quality and selection of our furniture. We're also very pleased to hear how pleased you were with Donna, and that she was helpful, friendly, and informative without being pushy. We also greatly appreciate that you always come back and shop with us! We hope you are enjoying your new furniture, and we're looking forward to your next visit. Please stop in and visit us again soon!

Posted 1 year ago

“I like how we were left on our own to look and talk. If we needed our sales person then we knew where to find her.”

Helpful Report

Posted 1 year ago

Thank you for shopping with us, Donna, and thank you for your review! We're very happy to hear how much you liked being left on your own to look and talk, while your salesperson made sure you knew where to find her if you needed her. We hope you are enjoying your new furniture, and we'd love to help you again in the future. Please stop in and visit us again soon!

Posted 1 year ago

“Excellent customer service! Friendly environment, and my salesperson was helpful and created a warm atmosphere. Delivery was prompt and the crew was careful and very professional!”

Helpful Report

Posted 1 year ago

Thank you for shopping with us, Eunice, and thank you so much for your 5-star review! We're very happy to hear that you found excellent customer service, a friendly environment, a helpful salesperson, and a warm atmosphere. We're also very happy to hear how prompt, careful, and professional our delivery team was. As a local business, your feedback is very important to us, and we're very pleased to hear how wonderfully everything went when you shopped with us! We hope you are enjoying your purchase, and we would love to help you again in the future. Please stop by and visit with us again soon!

Posted 1 year ago

“My experience with this particular GAH was amazing! From the time that we arrived, to the time we left was nothing short of a GREAT! I have to shine to spotlight on my salesman Mr. Joe! This man was very professional, knowledgeable, and we over and beyond what was required. I could go on and on but I will close with I recommend and rate this store 5 stars!”

Helpful Report

Posted 1 year ago

Thank you for shopping with us, Latisha, and thank you for your review! We're thrilled to hear that you had an amazing experience shopping with Mr. Joe, and that he was professional, knowledgeable, and went above and beyond to help you. That's exactly the kind of furniture shopping experience we want every customer to have! We greatly appreciate your recommendation, and we hope you are greatly enjoying your purchase. We'd love to help you again in the future. Please come by and visit with us again soon.!

Posted 1 year ago

The Great American Homestore is rated 4.6 based on 2,002 reviews