The Great American Homestore Reviews

Name: The Great American Homestore
Address: 5295, Pepper Chase Drive, Southaven
Rating: 4.63

4.6 Rating 2,001 Reviews

91 %

of reviewers recommend The Great American Homestore

4.6

Based on 2,001 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

6629961000

Email:

support@gogahs.com

Location:

5295, Pepper Chase Drive
Southaven
38671

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Associates were very pleasant and very helpful. I will be back again soon.”

Helpful Report

Posted 1 year ago

Thank you for shopping with us, Callie, and thank you for our review! We are so pleased to hear that our associates were pleasant and helpful, and we hope you are enjoying your purchase. We're looking forward to your next visit. Please stop by and visit with us again soon!

Posted 1 year ago

“Love it! The gentleman that delivered did a great job ensuring the furniture was secure in the home.”

Helpful Report

Posted 1 year ago

Thank you for shopping with us, and thank you so much for your 5 star rating, Megan! We're so glad to hear that the gentleman who delivered the furniture was able to ensure that it was secure in your home. We hope you continue to enjoy your purchase, and we would love to help you again in the future. Please come by and visit us again soon!

Posted 1 year ago

“Our salesman was John Robinson and he was great assistance right from the beginning. We told him what we were shopping for and he knew exactly where to go in the store to find what we needed because we had some size restrictions. If there was not a size noted on the furniture tag he had a ruler to verify the size. He was very articulate in describing the love seat we purchased including its material and fusion style. Would be happy to be able to work with him again should we buy additional furniture.”

Helpful Report

Posted 1 year ago

Thank you for shopping with us, and thank you for your wonderful review, Alfred! We're so pleased to know you had a fantastic experience thanks to our amazing salesman John Robinson! We appreciate your kind words about him, and we're very pleased to hear that he knew exactly where to go in the store, that he was prepared to measure anything that needed it, and that he was very articulate about describing the loveseat you purchased. We would love to help you again in the future. Please stop by and visit with us again soon!

Posted 1 year ago

“Salesman was great , no pressure and showed us exactly what we wanted to see. Made a purchase which as delivered earlier than anticipated, which workede out good. Look forward to doing more business with Great American !”

Helpful Report

Posted 1 year ago

Thank you so much for shopping with us, Shellea, and thank you for your review! We are delighted to hear that our salesman was great and showed you exactly what you wanted to see. We're so glad we could deliver your purchase earlier than anticipated as well! We look forward to taking care of you again in the future! Please stop in and visit with us again soon.

Posted 1 year ago

“Great service. Bought granddaughter 1bedroom suite”

Helpful Report

Posted 1 year ago

Thank you for shopping with us, and thank you for the 5-star rating, Connie! We are so glad that you are so pleased with the great service you got when you shopped with us for your granddaughter's bedroom suite. We appreciate your kind words about our great service, and we hope your granddaughter is enjoying her new bedroom furniture! Thank you for choosing us, and please stop in and visit with us again soon!

Posted 1 year ago

“Love it and love your service that you provide for us”

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Posted 1 year ago

Thank you for shopping with us, Hillery, and thank you for your review! We appreciate you, and we are so grateful you love our products and services! It's customers like you that make us proud to be the go-to furniture store for so many people. We hope you are enjoying your purchase, and we'd love to help you again. Please stop by and visit with us again soon!

Posted 1 year ago

“The sales person was well informed and very helpful.”

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Posted 1 year ago

Thank you for shopping with us, Rena, and thank you for your review! We are happy to hear that you had a great experience with our knowledgeable and helpful salesperson! We hope you are enjoying your purchase, and we would love to help you again. Please stop in and visit with us again soon.

Posted 1 year ago

“The service was wonderful. The purchase was easy and fast. Larry Borodkin was my salesman and he was great”

Helpful Report

Posted 1 year ago

Thank you for shopping with us, Sylvia, and thank you so much for your 5 star review! We're so happy to hear that you found the service and purchase process to be wonderful, easy and fast, and that Larry was a great salesman. We really appreciate your feedback! We hope you are enjoying your purchase, and we'd love to help you again. Please stop by and visit with us again soon.

Posted 1 year ago

“The Table I chose was offered by the store people to other person who was in store first but did not select this table until I did , Just cause I was not a American or Native. Felt very bad with this kind of attitude with people in sales”

Helpful Report

Posted 1 year ago

Thank you for shopping with us, Nithin, and thank you for your review. We're sorry to hear that the table you chose was offered to a customer who had entered the store first, and didn't select the table until you did. We apologize for the uncomfortable shopping experience and that you were made to feel that way. That sounds frustrating! It is our store's primary mission to make sure your experience is second to none, and we clearly failed to meet that expectation. We most certainly did not mean to give you the impression that we were not interested in working with you and earning your business. We take our customer experience very seriously and we never want a customer to feel this way at one of our stores. Please accept our apologies and know that we would love a second chance to show you that we care about helping you find the perfect furnishings for your home. We look forward to showing you how much better we can do. Please stop by and visit with us again soon.

Posted 1 year ago

“I get amazing customer service every time I purchase at The Great American Homestore and I love the ambiance of this store. It is the best furniture store in Tennessee as far I am concerned!!!”

Helpful Report

Posted 1 year ago

Thank you for shopping with us again, Ricky! And thank you so much for the 5 star rating. We are delighted to hear that you get amazing customer service every time you visit us, and that you love the ambiance of our store; we really do strive for excellence in both areas. It means a lot to us that you think The Great American Home Store is the best furniture store in Tennessee. We hope you are greatly enjoying your purchase, and we're looking forward to helping you again. Please stop by and visit with us again soon!

Posted 1 year ago

“The store was great but the delivery people badly messed up our door frames inside the house when they moved in our couch.”

Helpful Report

Posted 1 year ago

Thank you for shopping with us, Emadella, and thank you for your review. We're very sorry to hear that the delivery people messed up your door frames when they moved in your couch. That sounds frustrating! Our managers looked into this for you, ad we hope it was resolved to your satisfaction. We hope you'll consider giving us a second chance in the future. We'd love to show you how much better we can do. Please stop by and visit with us again soon.

Posted 1 year ago

“GREAT CUSTOMER SERVICE, I LOVE THE ITEMS I BOUGHT.”

Helpful Report

Posted 1 year ago

Thank you so much, Lynette, for shopping with us and for your 5 star rating! We're so pleased you had a great experience with great customer service, and that you love the items you bought. We hope you continue to enjoy our purchase, and we'd love to help you again. Please stop in and visit with us again soon!

Posted 1 year ago

“We decided it was time to change our guest bedroom furniture. My wife saw the Labor Day sale ad for GAHS. We went in and were immediately greeted by our salesman and told him what we were looking for. Within 30 minutes, we had decided on the set we wanted, signed contracts, had financing arranged, and out the door. Very pleasant experience. The showrooms are set up in a very uncrowded (but large) store, so you can imagine just what it will look like in your home.”

Helpful Report

Posted 1 year ago

Thank you for shopping with us, Elbert, and thank you for your 5-star review! We are thrilled that you had such a great experience shopping at our store! We are especially glad that you found perfect set of furniture for the guest bedroom and that everything went so smoothly for you, with your salesman taking care of all the necessary paperwork - and especially that it was all done in less than 30 minutes. We hope you are enjoying your new furniture, and we'd love to help you again in the future. Please stop in and visit with us again soon!

Posted 1 year ago

“My bedroom is now complete, thanks to Great American Home Store . I was able to find the right style for the right price… Thank you Great American Home Store!”

Helpful Report

Posted 1 year ago

Thank you, April, for shopping with us and for your 5 star rating! We are so pleased to hear that you were able to find the right style for the right price and your bedroom is now complete. We appreciate you and thank you for choosing us to help you furnish your home. We hope you are enjoying your purchase, and we'd love to help you again in the future. Please stop by and visit with us again soon!

Posted 1 year ago

“Great service,”

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Posted 1 year ago

Thank you so much, Joanne, for shopping with us and for your amazing 5-star rating! We greatly appreciate you taking the time to rate us, and we're so glad you experienced great service from us! Thank you for choosing us to help you furnish your home. We'd love to help you again in the future. Please stop in and visit with us again soon!

Posted 1 year ago

“I give the Great American Home Store a 5 rating! The sales associates are very professional and courteous. I received top notch customer service from beginning to end. Although, I was very indecisive on which purchase I wanted to make, the sales associates I worked with were patient and very understanding. I am very pleased with my purchase, and the customer service provided.”

Helpful Report

Posted 1 year ago

Thank you for shopping with us, and thank you so much for your wonderful review, Billie! We really appreciate you, and we're delighted that you were pleased with our customer service and received top notch assistance from beginning to end. We strive to ensure our customers get the best experience possible and we're happy to hear how pleased you are with both your purchase and the customer service from professional, courteous sales associates. We'd love to help you again in the future. Please stop by and visit with us again soon!

Posted 1 year ago

“The mgr at the outlet store was simply a delight to work with! He made the process so easy and I absolutely love my purchase! The bed set is made of such great quality and it the pics on the site didn’t do it any justice. It looks absolutely amazing in person!”

Helpful Report

Posted 1 year ago

Thank you for shopping with us, and thank you for your review! We're very happy to hear the manager at the outlet store was so helpful and made the process so easy. We're also thrilled to hear how much you love your purchase and that the bed set is of such great quality! We appreciate your feedback and are so glad you enjoyed your experience. We would love to help you again in the future. Please stop in and visit with us again soon!

Posted 1 year ago

“Great experience, great salesman, Allen Dawson.”

Helpful Report

Posted 1 year ago

Thank you for shopping with us, and thank you for your 5-star review! We are delighted to hear that your experience with our salesperson Allen Dawson was great. we hope you are enjoying your purchase, and we would love to help you again. Please stop by and visit with us again soon!

Posted 1 year ago

“I have scratches on my wall and stairs from my first delivery!”

Helpful Report

Posted 1 year ago

Thank you for shopping with us, and thank you for your review. We're very sorry to hear about the scratches on your walls and stairs. during your first delivery. That sounds frustrating! Our managers looked into this for you, and we hope it was resolved to your full satisfaction. We hope you'll consider giving us a second chance in the future. We'd love to show you how much better we can do! Please stop by and visit with us again soon.

Posted 1 year ago

“Delivery was on time drivers very courteous”

Helpful Report

Posted 1 year ago

Thank you so much for shopping with us, Mary, and thank you for your 5-star rating! We're so happy to hear that delivery was on time and the drivers were very courteous. We appreciate you, and we would love to help you again. Please stop by and visit with us again soon!

Posted 1 year ago

The Great American Homestore is rated 4.6 based on 2,001 reviews