The Great American Homestore Reviews

Name: The Great American Homestore
Address: 5295, Pepper Chase Drive, Southaven
Rating: 4.63

4.6 Rating 2,001 Reviews

91 %

of reviewers recommend The Great American Homestore

4.6

Based on 2,001 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

6629961000

Email:

support@gogahs.com

Location:

5295, Pepper Chase Drive
Southaven
38671

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The ttl experience, purchases, sales reps, quality of items purchased, were great. Phenomenal, everything was!”

Helpful Report

Posted 1 year ago

Thank you for shopping with us, Ethel, and thank you for your review! We're glad to hear that you had an excellent experience with us, and that your purchases, sales reps, and quality of items purchased were all phenomenal! We really appreciate your kind words and look forward to providing you with more exceptional service in the future. Please stop by and visit with us again soon!

Posted 1 year ago

“Hands down the best furniture store I’ve been in and I have been in many (especially moving to Oakland from Ohio needing everything new). So sad I didn’t hear of this store when I first moved here (and I googled furniture stores-it popped up one time). Staff was great w/good recommendations showing them what I was working with! Love, love, love the store! Bring it Back!!”

Helpful Report

Posted 1 year ago

Thank you for shopping with us, and thank you so much for your 5 star rating, Gladys! We are delighted that we're the best furniture store you've been in out of the many you have visited. Thanks for your kind words about our staff - we strive to provide helpful recommendations that match your needs. We are so happy that you found us and that you love the store! Thank you for your enthusiasm and your feedback. we hope you are enjoying your purchase, and we'd love to help you again in the future. Please stop in and visit with us again soon!

Posted 1 year ago

“Awesome associate Bonita she went out of the way to serve my needs from the purchase to delivery I am very pleased and feel comfortable on future purchases. I will definitely recommend Bonita and Brandon for following up on great service 👍 😀”

Helpful Report

Posted 1 year ago

Thank you for shopping with us! And thanks so much, Yolanda, for taking the time to leave us such a glowing review! We are so glad that you had an amazing experience with our awesome associate Bonita! We appreciate your kind words and the recommendation of both Bonita and Brandon. We hope you are enjoying your purchase, and we'd love to help you again in the future. Please stop by and visit with us again soon.

Posted 1 year ago

“Great service and wonderful employees!”

Helpful Report

Posted 1 year ago

Thank you for shopping with us, Sherry, and thank you for your review! We appreciate your kind words about the great service and wonderful employees here! We hope you are enjoying your purchase, and we'd love to help you again in the future. Please stop by and visit with us again soon!

Posted 1 year ago

“Had my order ready with great local service!”

Helpful Report

Posted 1 year ago

Thanks so much for shopping with us, John, and thank you for the 5 star rating! We're delighted to hear that you had such a great experience with us, and that your order was ready with great local service! We hope you are enjoying your purchase, and we'd love to help you again in the future. Please stop in and visit with us again soon.

Posted 1 year ago

“On time and great service!”

Helpful Report

Posted 1 year ago

Thank you so much for shopping with us, Traci, and thank you for your revie! We are so pleased to hear that you had an enjoyable experience with us, and that you appreciated the on-time and great service. We hope you are enjoying your purchase, and we'd love to help you again in the future. Please stop by and visit with us again soon!

Posted 1 year ago

“Nothing really need to be said the store name speak for it self GREAT”

Helpful Report

Posted 1 year ago

Thank you for shopping with us, and thank you for your 5 star rating, Lynda! We really appreciate your positive feedback. And we're delighted that you think the "Great" in our name speaks for itself! We hope you are enjoying your purchase, and we'd love to help you again in the future. Please stop by and visit with us again soon!

Posted 1 year ago

“My sales associate was fantastic andd the delivery men were also fantastic. Overall a stellar experience.”

Helpful Report

Posted 1 year ago

Thank you for shopping with us, John, and thank you for your review! We are delighted that your experience with us was stellar, and we appreciate your compliments about your sales associate and the delivery men. We're thrilled that you had such a stellar experience! We hope you are greatly enjoying your purchase, and we'd love to help you again in the future. Please stop by and visit with us again soon.

Posted 1 year ago

“Gail is an excellent sales representative for your company. She delivers the best customer service.”

Helpful Report

Posted 1 year ago

Thank you for shopping with us, and thank you for your 5-star rating, Phillip! We are so glad to hear that Gail provided excellent customer service. Gail really is an excellent representative of our team, and it means a lot to us that you took the time to share your review. We hope you are enjoying your purchase, and we'd love to help you again in the future. Please stop by and visit with us again soon.

Posted 1 year ago

“Enjoy shopping at the store”

Helpful Report

Posted 1 year ago

Thank you for shopping with us, Tom, and thank you so much for your 5 star rating! We're delighted to hear how much you enjoy shopping at our store. We hope you are enjoying your purchase, and we'd love to help you again. Please stop by and visit with us again soon!

Posted 1 year ago

“My sales rep was Mr Danny.. this guy made me feel so welcomed when I came into the store.. he really took his time and made sure I was satisfied!! Also Mrs Barbara was a great help as well.. I’ll definitely be back to shop!”

Helpful Report

Posted 1 year ago

Thank you for shopping with us, Angela, and thank you for your review. We are so pleased to hear that you had a great experience with both Danny and Mrs Barbara. We strive to make sure our customers feel welcomed and satisfied with their experiences and we're delighted to know that we did just that. We hope you are enjoying your purchase, and we look forward to your next visit! Please stop by and see us again soon.

Posted 1 year ago

“We received a quality product at a great price and great service from our salesperson.”

Helpful Report

Posted 1 year ago

Thank you for shopping with us! And thank you so much for the five-star rating, Larry! We're glad to hear that you had such an excellent experience with us. We are thrilled that you received a quality product at a great price and great service from our salesperson. We value customer service and satisfaction above all else, and your recommendation means a lot to us. We hope you are enjoying your purchase, and we would love to help you again in the future. Please stop by and visit with us again soon.

Posted 1 year ago

“I have never experienced the differculty I EXPERIENCED WHEN RETURNING A DEFECTIVE ISLAND STOOL!We literally had to jump through hoops and it took us 2-3 days to finally get credit back to our account. This procedure needs to be re-evaluated or it will cause you to loose customers.”

Helpful Report

Posted 1 year ago

Thank you for shopping with us, and thank you for your feedback, Harrel. We are so sorry to hear about the difficulty you experienced when returning your defective island stool. We deeply value our customers, and we're sorry we failed to offer you the satisfying experience you deserved. Our managers looked into this for you, and are taking steps to make this process easier. We hope everything was resolved to your satisfaction, and we hope you'll consider giving us a second chance in the future, we'd love to show you how much better we can do! Please stop by and visit with us again soon.

Posted 1 year ago

“Everyone was very helpful from sales floor to the movers”

Helpful Report

Posted 1 year ago

Thank you so much, Rosalyn, for shopping with us and for taking the time to leave us a review! We are so happy to hear that everyone from the sales floor to the movers were very helpful. We hope you are enjoying your purchase, and we would love to help you again in the future. Please stop by and visit with us again soon!

Posted 1 year ago

“I love shopping at Great American Homestore. Thank y’all for taking such good of me on my last visit .”

Helpful Report

Posted 1 year ago

Thanks for shopping with us, Brenda, and thank you for your review. We're so glad to hear that you had a great experience on your last visit. It's wonderful to know how much you love shopping at our store! We hope you are greatly enjoying your purchase, and we're looking forward to helping you again. Please stop in and visit with us again soon!

Posted 1 year ago

“The store was clean, staff friendly”

Helpful Report

Posted 1 year ago

Thank you for shopping with us, Sylvia! And thank you for your review. We are so pleased to hear that you found the store to be clean and the staff friendly. We appreciate you, and we hope you are enjoying your purchase. Please stop by and visit with us again soon!

Posted 1 year ago

“My Sales associate Amber was very helpful and knowledgeable about the sofa and loveseat That I purchased. She even gave a follow up call to make sure everything was ok. Thanks Amber”

Helpful Report

Posted 1 year ago

Thank you for shopping with us, Victor, and thank you for your review. We're so glad to hear that you had such a great experience. with your sales associate, Amber. We love hearing feedback like this, and we're delighted to hear she was very helpful and knowledgeable about the sofa and loveseat that you purchased and that she even gave a follow up call to make sure everything was ok! We hope you are enjoying your purchase, and we'd love to help you again in the future. Please stop by and visit with us again soon!

Posted 1 year ago

“Great fast and efficient service for Delivery! Great staff to purchase from at the outlets 👍😎”

The Great American Homestore 5 star review on 31st August 2023

Helpful Report

Posted 1 year ago

Thank you for shopping with us, David, and thank you for your review! We are delighted that you experienced great fast service for delivery, and we're also very happy to hear how wonderful our outlet staff is! We hope your enjoying your new loveseat, and we look forward to helping you in the future. Please stop in and see us again soon!

Posted 1 year ago

“Very nice workers and delivery service was excellent..”

Helpful Report

Posted 1 year ago

Thank you for shopping with us, Pamela, and thank you for your review! We are so pleased to hear that you found our very nice workers and delivery service to be excellent. We appreciate you, and we hope you are enjoying your purchase. We'd love to help you again in the future. Please stop by and visit with us again soon.

Posted 1 year ago

“We have now bought two sofas from TGAHS, though 15 yrs apart. Each time we’ve had a great experience. No hovering of sales people, lots of variety. Quality. Delivery schedule was quick, although it would have saved my fingers and back if they provided haul away as part of the service. Will be back!”

Helpful Report

Posted 1 year ago

Thank you for shopping with us, Jennifer, and thank you for your review. We are delighted to hear that you had a great experience each time you bought a sofa from us over the past 15 years and appreciate your feedback! We'll definitely keep your valuable suggestion in mind and will work towards providing a better customer experience. We look forward to serving you again, and we hope you enjoy your new sofa in the meantime. Please stop in and visit with us again soon!

Posted 1 year ago

The Great American Homestore is rated 4.6 based on 2,001 reviews