The Great American Homestore Reviews

Name: The Great American Homestore
Address: 5295, Pepper Chase Drive, Southaven
Rating: 4.63

4.6 Rating 2,002 Reviews

91 %

of reviewers recommend The Great American Homestore

4.6

Based on 2,002 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

6629961000

Email:

support@gogahs.com

Location:

5295, Pepper Chase Drive
Southaven
38671

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The Great American Homestore 5 star review on 9th November 2023

101

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The two guys were so mannerable. Very polite.”

Helpful Report

Posted 2 years ago

Thank you for shopping with us, Yvette, and thank you for your review. We're very happy to hear how polite the guys were! We hope you are enjoying your purchase, and we would love to help you again in the future. Please come in and visit with us again soon!

Posted 2 years ago

“Wonderful personal”

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Posted 2 years ago

Thank you for shopping with us, and thank you for your 5-star review. We appreciate you, and we hope you are enjoying your purchase! We'd love to help you again in the future. Please stop by and visit with us again soon.

Posted 2 years ago

“The employees were well versed in knowing what was available and where within the store. They were polite, friendly and helpful!”

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Posted 2 years ago

Thank you for shopping with us, Carolyn, and thank you for your review! We're very happy to hear that you found our employees well versed in knowing what was available within the store, in addition to being polite, friendly, and helpful. We hope you are enjoying your purchase, and we would love to help you again in the future. Please stop in and visit us again soon!

Posted 2 years ago

“I love my new couch! The application process was fast and simple! The delivery team was very professional and fast they did a great job placing and setting up my new couch!”

The Great American Homestore 5 star review on 9th January 2023

Helpful Report

Posted 2 years ago

Thank you for shopping with us, Vickie! And thank you for your review. We're very happy to hear how much you love your new couch! We're also very happy to hear that our application process was fast and simple, that our delivery team was very professional and fast, and that they did a great job placing and setting up your new couch. We hope you continue to enjoy your new couch, and we'd love to help you again in the future. Please stop in and visit with us again soon!

Posted 2 years ago

“Great Service - The two men that dropped off my couch went above and beyond.”

Helpful Report

Posted 2 years ago

Thank you for shopping with us, Mariah, and thank you for your 5-star review! As a local business, your feedback means a lot to us, and we are very happy to hear that the two men who delivered your couch went above and beyond. We hope you are enjoying your new couch, and we'd love to help you again in the future. Please stop in and visit with us again soon!

Posted 2 years ago

“Great experience from the moment we walked into door. The whole process was simple when purchasing our couch. It was delivered 2 days later. Found and issue with the couch but was fixed immediately! 10 out 10 recommend”

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Posted 2 years ago

Thank you for shopping with us, Mandy and Jason. And thank you for your 5-star review! As a local business, your feedback is very important to us, and we're very happy to hear what a great experience you had from the moment you walked in the door. We're very pleased to hear how simple your purchasing process was, and that your new couch was delivered only 2 days later. We are sorry to hear that you found an issue with the couch, although we are very happy to hear that we were able to fix that immediately for you. We appreciate you recommending us to others, and we would love to help you again in the future. Please stop by and visit with us again soon!

Posted 2 years ago

“Delivery was the best! The young men were respectful, quick, and clean. They made sure everything was hooked up and working. Maneuvered through the house like experts! Took all the trash with them. Oh, and the couch and love seat are fantastic, too!! But, you can buy furniture anywhere. It's customer service that brings you back!”

Helpful Report

Posted 2 years ago

Thank you for shopping with us, Aaron, and thank you for your review. We're very happy to hear that the delivery was the best, with a delivery team that was respectful, quick, clean and made sure everything was hooked up and working. Ever since we opened, one our our biggest priorities has been to provide customer service second to none, from the time you arrive at our store all the way through delivery. We're also vey happy to hear how fantastic your new couch and loveseat are, too! We hope you continue to enjoy your new furniture, and we would love to help you again in the future. Please stop by and visit with us again soon!

Posted 2 years ago

“Love the customer service at Germantown parkway location”

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Posted 2 years ago

Thank you for shopping with us, Roger, and thank you for your review! We're very happy to hear how much you love the customer service at our Germantown Parkway location. We hope you are enjoying your purchase, and we'd love to help you again in the future. Please stop in and visit again soon!

Posted 2 years ago

“Kristin helped me numerous times to get the best bang for my buck. And the delivery team was prompt and courteous with the set up of my furniture. Thank you again!”

Helpful Report

Posted 2 years ago

Thank you for shopping with us, and thank you for your review. We're very happy to hear how Kristin has helped you get the best bang for your buck numerous times, and that the delivery team was prompt and courteous with the set up of your new furniture. We hope you are enjoying your furniture, and we'd love to help you again in the future. Please stop by and visit with us again soon!

Posted 2 years ago

“Denise Tansil was phenomenal! She was kind, efficient, and very helpful!”

Helpful Report

Posted 2 years ago

Thank you for shopping with us, Wanda, and thank you for your review. We're very happy to hear how phenomenal Denise was when you shopped with us, and that she was kind, efficient, and very helpful. We hope you are enjoying your purchase, and we would love to help you again in the future. Please stop in and visit us again soon!

Posted 2 years ago

“Had a great experience with the salesman, he showed me what I wanted to see and explained the products so I would understand them. The delivery guys were friendly and considert, the setup was professional with the exception of the adjustable base for the bed,they did not check to see if it worked.I called them and told them the trouble I was having with the bed base, their answer was quick and not understandable ending with a quick hangup. I looked at everything I could think of and finally figured out what the problem was. My bed now works to my satisfaction”

Helpful Report

Posted 2 years ago

Thank you for shopping with us, Leroy, and thank you for your review. We're very happy to hear that you had a great experience with your salesman, that he showed you what you wanted to see, and explained the products so that you would understand them. We're also happy to hear how friendly, considerate, and professional the delivery team was. We are sorry that they didn't double check to be sure the adjustable base was working, and that when you called to ask about it, you got a quick answer that couldn't be understood. That sounds frustrating! If you need any additional assistance with your adjustable base, please get in touch with us by phone or through our website, and we will be happy to help. We hope you are enjoying your new furniture, and we'd love the chance to show you how much better we can do, too. Please stop by and visit with us again soon!

Posted 2 years ago

“Always a good experience!”

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Posted 2 years ago

Thank you for shopping with us, Debbie, and thank you for your 5-star review! As a local business, your feedback means a lot to us, and we're very happy to hear that you always have a good experience when you shop with us. We hope you are enjoying your purchase, and we'd love to help you again in the future. Please stop by and visit with us again soon!

Posted 2 years ago

“Wrong product was delivered”

Helpful Report

Posted 2 years ago

Thank you for shopping with us, Sonya, and thank you for your review. We're very sorry the wrong product was delivered to you. That sounds frustrating! Our managers looked into this for you, and we hope they were able to get everything resolved to your satisfaction. We also hope you'll consider giving us a second chance in the future. We'd love the chance to show you how much better we can do! Please stop by and visit with us again soon.

Posted 2 years ago

“Prices were great compared to other stores & selection was even better. We bought furniture for 5 rooms, so were being very selective of the items we purchased. Vella Powell was our sales associate & she was very knowledgeable & professional.”

Helpful Report

Posted 2 years ago

Thank you for shopping with us, April, and thank you for your 5-star review! As a local business, we're very happy to hear that you found great prices compared to other stores, and that our selection was even better! We're also very pleased to hear how knowledgeable and professional Vella was when helping you shop for furniture for your home. We hope you are enjoying your new furniture, and we'd love to help you again in the future. Please stop by and visit with us again soon!

Posted 2 years ago

“Salesman was great, delivery and set up great also!”

Helpful Report

Posted 2 years ago

Thank you for shopping with us, Sharolyn, and thank you for your 5-star review. We're very happy to hear that your salesman, delivery, and setup were all great! We hope you are enjoying your purchase, and we'd love to help you again in the future. Please stop by and visit with us again soon.

Posted 2 years ago

“Quantity furniture”

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Posted 2 years ago

Thank you for shopping with us, and thank you for your review! We appreciate you, and we hope you are enjoying your new furniture. We'd love to help you again in the future. Please stop in and visit us again soon!

Posted 2 years ago

“Just Classic”

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Posted 2 years ago

Thank you for shopping with us, Wigelia, and thank you for your 5 star review! We hope you are enjoying your purchase, and we would love to help you again in the future. Please stop by and visit with us again soon.

Posted 2 years ago

“Great job, replace chair instead of trying to reupholster it. Service was quick and courteous.”

Helpful Report

Posted 2 years ago

Thank you for shopping with us, Fernando, and thank you for your review! We're very happy to hear what a great job we did. We're also very happy to hear that service was quick and courteous when your chair needed to be replaced. If you need additional assistance with your purchase, please get in touch any time and we'll be happy to help! We hope you are enjoying your purchase, and we'd love to help you again in the future. Please stop by and visit with us again soon.

Posted 2 years ago

“Very friendly and helpful staff. She was very patient with us as we tried to make a decision about which mattress to purchase.”

Helpful Report

Posted 2 years ago

Thank you for shopping with us, Brandy, and thank you for your review! We're very happy to hear how friendly and helpful our staff was when you shopped with us. We're also very pleased to hear how patient your saleslady was as you made your decision about which mattress to purchase. We hope you are enjoying your purchase, and we would love to help you again in the future. Please stop by and visit with us again soon!

Posted 2 years ago

“The service was great.”

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Posted 2 years ago

Thank you for shopping with us, Carlard, and thank you for your review! We're very happy to hear what great service you received when you shopped with us. We hope you are enjoying your new furniture, and we'd love to help you again in the future. Please stop by and visit with us again soon.

Posted 2 years ago

The Great American Homestore is rated 4.6 based on 2,002 reviews