The Green Reaper Reviews

Name: The Green Reaper
Address: 27-29 Summerleys Road, Princes Risborough
Rating: 4.74

4.7 Rating 758 Reviews

95 %

of reviewers recommend The Green Reaper

4.7

Based on 758 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	100%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email

Visit Website

Phone:

0800 014 8700

Email:

customerservices@thegreenreaper.co.uk

Location:

27-29 Summerleys Road
Princes Risborough
HP27 9DS

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great price and very informative website. Quick free delivery and very helpful staff to lead you through anything you want to know.”

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Posted 8 years ago

“Item arrived very quickly and met expectations.”

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Posted 8 years ago

“Very happy with the Tondu HWTL Wheeled Trimmer Mower and the price. Easy to put together (no need for instructions) and easy to use. If anything communication between Green Reaper and their couriers and couriers and customers could be improved. The website clearly states that all deliveries must be signed for. Therefore there was no option to leave it in my safe place as I work full-time. In the special instructions I had requested advantaged notice of expected day and time of delivery so that I could make arrangements for someone, if not me, to be there. As it was I received an email time stamped around 9.30am to tell me that my Trimmer would arrive between 9am and 6pm that day. I work 40 miles from home and did not open my personal emails until 4pm. If it was not left I would have had to drive 80 miles return to the depot the following day (Saturday - not a work day) to collect it myself. As it was the courier had very helpfully left it in a safe place without a signature. I would suggest that either 1. the website is amended so that in certain circumstances items will be left without a signature or 2. couriers give advanced warning of delivery or 3. couriers provide their depot address in advance so customers can collect items directly when they are in the vicinity anyway. This would be more convenient option for some people.”

Helpful Report

Posted 8 years ago

Hi Sarah Thank you for your recent feedback. We aim to notify all our customers with courier tracking details the day BEFORE delivery. However, the Tondu brand is drop-shipped direct from MTD who are unable to notify us with the relevant consignment details until the day after despatch. Kind regards Nicki

Posted 8 years ago

“Multi tool came quickly enough but was purchased with a Brush Cutter kit including oil. This still hasn't arrived and no idea when/if it will but obviously haven't used multi tool yet as I have no oil!”

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Posted 8 years ago

Hi Liam The starter kit is showing on backorder - we are chasing Cobra for a delivery date and will set up a support ticket to keep you up to date. Apologies for any inconvenience. Kind regards Nicki

Posted 8 years ago

“Excellent communication about the progress of my order. Delivered as expected.”

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Posted 8 years ago

“The company were happy (and quick) to answer some questions I had before I placed the order. The order itself was easy to place and arrived the next day as promised. I couldn't really ask for more.”

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Posted 8 years ago

“Item was dispatched very quickly and delivered extremly fast. Would deffenetly pass your company to friends. Ian”

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Posted 8 years ago

“Next day delivery as promised, all items present and in good condition”

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Posted 8 years ago

“Mower arrived as informed. Very pleased it does what it says on the tin and a very good price. One point the oil is fre but you will need this on day 1 as the mower arrives with no oil installed”

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Posted 8 years ago

“Good prices, prompt service and well-packaged item. All you could ask for!”

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Posted 8 years ago

“Over all very pleased, a small gripe the web site says next day delivery on orders before 2pm. I waited in most of the next day before emailing the company about the expected delivery day. They responded quickly to my email to inform me it would be the following day. I would buy from them again.”

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Posted 8 years ago

“very pleased with the mower and the a1 service during the purchase thank you would use you again and would recomend you to friends”

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Posted 8 years ago

“Great product, delivered quickly with friendly customer service. What more could you ask for”

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Posted 8 years ago

“The price paid was very competitive, and despite the fact they did not carry my item as a stock part, they ensured that the item was delivered within 1 week, which I thought was pretty good. Very good communication in relation to delivery. Excellent service. Would use again.”

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Posted 8 years ago

“Fantastic Service”

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Posted 8 years ago

“I would have rated GR very good but for the fact that when I received my Billy Goat Garden Vac the extra hose shown in the picture is a £160+ option. True in the small print of the specification it does say this part is optional. Pity it appears in the picture. Again a pity I had to raise an additional order and have a second delivery/ OK delivery is free but if a second delivery could have been avoided it would reduce GR costs which could be shared with us the customer. Having a Billy Goat is an extravagant but a great pleasure it works very well.”

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Posted 8 years ago

“Very good, quick and efficient, telephone order, received next working day. The blade is as expected and works well. Will use again Thanks !”

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Posted 8 years ago

“Fantastic service, very helpful and knowledgeable staff, excellent communication, delivered on a Saturday as requested and full handover and training on how to use the machine was given. Nothing too much trouble. Definitely recommend this company.”

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Posted 8 years ago

“Excellent next day delivery which was well packed.”

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Posted 8 years ago

“Really great service, very quick delivery and great product too.”

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Posted 8 years ago

The Green Reaper is rated 4.7 based on 758 reviews