The Hatch Chile Store Reviews

Name: The Hatch Chile Store
Address: 3000, Calle Del Norte,, Las Cruces
Rating: 4.70

4.7 Rating 11,844 Reviews

92 %

of reviewers recommend The Hatch Chile Store

4.7

Based on 11,844 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About The Hatch Chile Store:

At The Hatch Chile Store, we have a tradition of excellence. Each year we provide fresh and flame-roasted Hatch Green Chile to thousands of customers the world over. Whether you're a displaced New Mexican, a Hatch Chile Aficionado, or a business who wants to provide your customers with the world's best Certified Hatch Chile, we have you covered!

Visit Website

Phone:

575-635-4680

Email:

support@hatch-green-chile.com

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The Hatch Chile Store 5 star review on 10th November 2024

1713

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I just want to say that hatch green chili is the best green chili I have ever tasted. I order every year It's guaranteed and I have no problems with it. Got my red chili in 2 days beautiful. Can't wait until next year to order again. You can't ask for a great company to order your chili from. Thank you, hatch, Chile. I will be ordering next year see You then , happy holidays, God bless.”

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(Hatch) - Posted 1 month ago

“As always, great quality.”

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(Hatch) - Posted 1 month ago

“Chile received was fresh and arrived promptly.”

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(Hatch) - Posted 1 month ago

“I had a great experience. The chili's showed up fresh and fast. I will definitely use you again!”

The Hatch Chile Store 5 star review on 8th October 2024

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(Hatch) - Posted 1 month ago

“Great customer service, kept me informed at all times.”

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(Hatch) - Posted 1 month ago

“The chiles were fresh and had great flavor. Such a special treat all the way from New Mexico to Pittsburgh!”

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(Hatch) - Posted 1 month ago

“This is the 2nd time I've ordered from The Hatch Chile Store and I have not been disappointed. I will order from them again and recommend them to my family and friends.”

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(Hatch) - Posted 1 month ago

“I'm just so happy that I can have it shipped to Texas. Thank you!”

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(Hatch) - Posted 1 month ago

“Excellent Green Chile...always pleased with the shipment, customer service, and the flavor!”

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(Hatch) - Posted 1 month ago

“My order arrived thawed, but they reached out to me and offered to re-ship it.”

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(Hatch) - Posted 1 month ago

“I love Hatch chilies and miss them since I left New Mexico. I ordered 2 boxes but the delivery was slow. It took a week, and the chilies were no longer frozen or cold by the time I received them. I emailed the Hatch Chile store. They were easy to work with and immediately sent a new batch and ensured I received them. I appreciate good service and making things right. I’ll be ordering from them again.”

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Posted 1 month ago

“This company is absolutely the best! This is the second time I have ordered 25 lbs. The product is wonderful. Their customer service is exceptional. I cannot say enough about them. Definitely order!! I will again.”

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Posted 1 month ago

“I ordered and when I opened the package the ice was gone ! I emailed about it and I was asked if I took a picture. I said no , but I will for next time if that happens ! I asked for a replacement and I have not received a response , I emailed again …. Nothing ! I emailed again and asked for a refund , still no response ! I had my bank get my money back ! Terrible way to treat your customers”

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(Hatch) - Posted 1 month ago

Unfortunately, we will have to contest the chargeback. We would be happy to re-ship if you provide a picture on receipt as outlined in our customer service policies which you agree to at checkout.

Posted 3 weeks ago

“I appreciate how prompt and reliable the delivery was. My chili peppers arrived exactly when promised. The quality of the chilies exceeded my expectations. Everything was fresh, crisp, and full of flavor. Your customer service team was incredibly helpful when I had questions. They made the process smooth and enjoyable. Thank you Hatch Chili Store!!! I just ordered another round of green and red on 10/5/24. Have a great day!”

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Posted 1 month ago

“I grew up on Hatch chile living in Santa Fe. I'm in Texas now and used to go back annually for visits and my bushel of Hatch chile. I don't get to make those trips any more but I can still get my favorite chile delivered, thanks to the Hatch Chile Store. Got my first delivery and I was so happy! It arrived quickly and the chile all looks great. Thank you for making it easier for some of us who can't travel there any more.”

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Posted 1 month ago

“Absolutely great as usual!!”

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(Hatch) - Posted 1 month ago

“Chile arrived before scheduled. There were no jars damaged, however, the box that they were packed in was not in very good condition. But other than that, I am completely satisfied with the service that I received.”

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(Hatch) - Posted 1 month ago

“Chile is great. We have used it for years.”

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Posted 1 month ago

“Since I no longer live in New Mexico I get my Chile shipped to New Hampshire and it’s always Hatch. Absolutely the best quality and taste.”

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(Hatch) - Posted 1 month ago

“Kinda of meh.”

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(Hatch) - Posted 1 month ago

The Hatch Chile Store is rated 4.7 based on 11,844 reviews