The Hatch Chile Store Reviews

Name: The Hatch Chile Store
Address: 3000, Calle Del Norte,, Las Cruces
Rating: 4.69

4.7 Rating 11,846 Reviews

92 %

of reviewers recommend The Hatch Chile Store

4.7

Based on 11,846 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About The Hatch Chile Store:

At The Hatch Chile Store, we have a tradition of excellence. Each year we provide fresh and flame-roasted Hatch Green Chile to thousands of customers the world over. Whether you're a displaced New Mexican, a Hatch Chile Aficionado, or a business who wants to provide your customers with the world's best Certified Hatch Chile, we have you covered!

Visit Website

Phone:

575-635-4680

Email:

support@hatch-green-chile.com

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The Hatch Chile Store 5 star review on 10th November 2024

1713

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Everything I ordered was great. Served a complete dinner to my family, all from Hatch. My family loved it. I will continue to order from Hatch.”

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Posted 1 year ago

“My Mother was born and raised in Santa Fé. Consequently I’ve spent a great deal of time in New Mexico. I’ve never been disappointed by any of the products I’ve received from the Hatch Chili Store. I’m eternally grateful they ship nationwide.”

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Posted 1 year ago

“I love it it has a wonderful flavor will be buying again”

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Posted 1 year ago

“The chile looks great.”

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Posted 1 year ago

“The best flavor there is in green chilies!”

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Posted 1 year ago

“I can't even rate them. They were nothing what iv ever had before! Maybe a teaspoon of cheese, very tough , never will I buy them again, just awful,I was embarrassed serving them ,for my daughters birthday! So disappointed!”

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Posted 1 year ago

Thank you for providing honest feedback. We don't seem to have any record of you reaching out to us when your order was delivered. We cannot resolve an issue if we don't know about it. We would be happy to assist you in making this right, so we have reached out to you via email. We look forward to hearing back from you soon! -The Hatch Chile Store

Posted 1 year ago

“Having lived in New Mexico for 7 years, my wife and I need our yearly delivery of Sandia hots sent to North Carolina. This year the heat level was not hot or even warm. I contacted the team at customer service and Daniel explained how this can sometimes happen and then proceeded to help us get the level of heat and flavor we fell in love with. Great customer service, thanks to all. Henry and Desiree”

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Posted 1 year ago

“HATCH is The BEST!”

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Posted 1 year ago

“I lived in New Mexico for 26 year now live in California. I need my hatch green chili so I ord9it from you We've bought your chicken tamales and there so good. I just bought the chicken tamales and pork tamales for my Christmas dinner.”

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Posted 1 year ago

“Love my ristra that’s traveled to Bullhead City😃 as beautiful as I imagined. Miss my New Mexico…thank you. Now to hang it in the perfect spot.”

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Posted 1 year ago

“I always look forward to my delivery of my six jars of mild Hatch Green Chiles.”

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Posted 1 year ago

“Good , okay . The giftee enjoyed the product”

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Posted 1 year ago

“Would not recommend due to pricing!”

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Posted 1 year ago

“Excellent chilues. Full if flavor. I will make a green chili or apple pie soon”

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Posted 1 year ago

“As always, your Hatch products feed our soul miles away in NH!!!! Tamales arrived for our Thanksgiving breakfast!!!”

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Posted 1 year ago

“Haven't tried them yet no instructions on box. Unable to get onto website. FYI still frozen but dry ice gone if much longer they would have been thawed out”

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Posted 1 year ago

“Would have been 5 but their warehouse issues almost gave them a one star review. Not a fan of their new boxing of frozen chile either but as long as I get it straight to the freezer when it gets here I don't get the frostbite. When we first started using The Hatch Chile Store the chile got to us frozen. Now it is getting to us thawing out. Overall The Hatch Chile store has been great to me over the years. Their chile is really good and their support when I have had issues has been very responsive.”

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Posted 1 year ago

“Amazing..I love it”

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Posted 1 year ago

“They cannot seem to organize their shipping department. I ordered frozen green chile and it was shipped with no shipping notice from the seller, no tracking notice from the shipper, and no label on the box that it was perishable. Thus, it arrived while I was traveling and although I had made arrangements to have all mail brought inside my home in my absence, there was absolutely no indication that unpacking was needed. So I returned home to a fetid mess. The store acknowledged that they were having trouble with the transition to a new shipper and they offered to resend the order, which was kind. However, at the same time I purchased an additional product (tamales and rellenos) to the second order, which was shipped in a separate box. And the second box with the additional product suffered from the same original problem! No tracking notice, no label that it was perishable , and no indication for the person bringing in the packages that it should be unpacked. I travel a great deal for work, and again this package was left to rot inside my house by the person who brought in my mail- who successfully unpacked and put away the one package with reshipped green chile, because I had been given adequate info to prepare! So, buyer beware- if you can sit in front of your door or delivery location 24 hours a day, seven days a week and pounce the moment something arrives, you may as well take your chances. I need to work in a location that is not in my home, so that is not available to me as an option.. Fool me once shame on them, fool me twice shame on me. I will never order from them again.”

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Posted 1 year ago

“I placed my order and then called to make certain it would arrive for my Green Chili dinner. It did. Thanks to all that made that happen. Also, there is fast response to emails 😁.”

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Posted 1 year ago

The Hatch Chile Store is rated 4.7 based on 11,846 reviews