The Hatch Chile Store Reviews

Name: The Hatch Chile Store
Address: 3000, Calle Del Norte,, Las Cruces
Rating: 4.69

4.7 Rating 12,152 Reviews

92 %

of reviewers recommend The Hatch Chile Store

4.7

Based on 12,152 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About The Hatch Chile Store:

At The Hatch Chile Store, we have a tradition of excellence. Each year we provide fresh and flame-roasted Hatch Green Chile to thousands of customers the world over. Whether you're a displaced New Mexican, a Hatch Chile Aficionado, or a business who wants to provide your customers with the world's best Certified Hatch Chile, we have you covered!

Visit Website

Phone:

575-635-4680

Email:

support@hatch-green-chile.com

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The Hatch Chile Store 5 star review on 2nd March 2025

1741

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Was I charged for the second shipment of 2-dozen tamales and 1-dozen chile rellenos shiped last month? The first shipment that came were thawed, with out dry ice and I was charged for. I received the second shipment a little bit better, still had some dry ice in the box. Let me know if I was charged a second time for the second shipment. Thank you, stay safe and God bless all of you. Raul F. Apodaca”

Helpful Report

Posted 4 years ago

“Not happy with our order. It did not look or taste like Big Jim chile. Lived in Albuquerque for many years and very familiar with hatch chile. Overall the chile was very mild tasting and a little small in size. Package was very nice and still frozen.”

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Posted 4 years ago

“I was so excited about these, but a bit underwhelmed :( Maybe I have been spoiled with Velarde green chiles, but these green chiles did not have much flavor at all. Even 505 seem to taste better. Maybe I will give a hotter green a shot.”

Helpful Report

Posted 4 years ago

Hello Kylee, This season was very strange for us. Our chile was on the more mild side this season which is not a common occurence. I noticed you haven't reached out to our customer service team. We would be happy to try to help you resolve this situation as best as we can. You can contact us at our email support@hatch-green-chile.com Thanks, The Hatch Chile Store

Posted 4 years ago

“I was extremely disappointed in the distribution of your product. I pre- ordered in august and did not receive ve my product until December. I called or emailed weekly since September. I was told it would ship in two weeks., and that seemed like the standard reply. I eventually got a message stating you were out of what I ordered and had to reorder or do without. A four month order delay seemed unreasonable especially since my card was charged when I placed the order and it was explained that the orders were first in, first out. Although the chili’s were good, I am probably going to go with a competitor next time as I have lost faith in your company.”

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Posted 4 years ago

“You sent me chopped chili not whole chilis which is what I originally ordered.”

Helpful Report

Posted 4 years ago

“The tamales and rellenos were amazing. Customer service, communication and delivery time was woefully inadequate. Most likely will nobuy again”

Helpful Report

Posted 4 years ago

“The frozen green chiles are great. And I love the chile rellenos. But I did not like the quality of the pork tamales. The chicken tamales are ok. Anyhow, my favorite products by far are the chile rellenos an green chiles. The prices are a little high. But I'm willing to pay it for the things I like from you. I would not order the tamales again.”

Helpful Report

Posted 4 years ago

“As you well know you have some major distribution challenges. A great product but poorly delivered and an apparent lack of attention to order details or a poorly designed system. I realize the current health climate and the absolute ineptitude of the current president has disrupted life everywhere but it appears that you have grown faster than the system that runs you. I am still waiting for my last 5 lbs of chopped chiles and it has been several months and other portions of my orders were filled.”

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Posted 4 years ago

“Very disappointed in the tamales. The rellenos were okay. Bottled salsas were very good. The customer service and prompt reply’s to my emails was outstanding.”

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Posted 4 years ago

“The hot whole green chiles this year are barely hot, at the low end of medium at best. Same thing has happened the last couple years, wasn't like that previous years. Shipping was delayed, but that was expected due to COVID so no big deal. The rellenos were tasty and had medium heat. I air baked them and they came out perfect, would definitely recommend.”

Helpful Report

Posted 4 years ago

“Hello, I received these today on my porch I am not sure were they have been but man do they ever stink and liquid coming out of the box. Fed ex tracking number 397817419718 I did receive a box in October with 2 white boxes of peeled , but not sure were these poor Chile have been. Order number HATC-102549 Thanks Brandi Schmitt God Bless You. Emailed you to let you know but haven’t received any reply.”

Helpful Report

Posted 4 years ago

“I oredered dried Red Chile and got that. but still have not received my order of hot variety green chiles chopped”

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Posted 4 years ago

“Delivered to wrong house. Box opened & 1/4 of box chile removed. Specific instructions given for my address. Fortunately I was waiting for delivery alert & saw it was delivered to wrong house & then drove over to retrieve.”

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Posted 4 years ago

“Previous orders of green Chile were very good but the order we got this year was a big disappointment. No taste, and not hotness either, (we ordered hot).”

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Posted 4 years ago

“The chile looked great in the box. However, after we roasted and peeled the chiles, there was only one quart of usable chile. $35 for one quart?? Did we do something wrong? We put them on our grill for 10 minutes (5 minutes on each side).”

Helpful Report

Posted 4 years ago

Hi Jacquelyn, I am not sure what happened here. It is difficult for us to assess what happened without seeing it ourselves. Roasting chile should be a hot and fast process. The chile peels the best when roasted at high temperatures. You may also need to use a pairing knife to help remove the skin on some of the stickier spots. Chile does roast down to about half of its weight fresh, so 5lbs of fresh chile would roast down to 2-2.5 lbs of roasted chile. How much did your chile yield in weight? Best, The Hatch Chile Store Team

Posted 4 years ago

“I placed two orders Hot/mild the mild came First, I paid the extra cost of shipping and received it right on time 2 days from shipping. My chili was terrible....I roasted and peeled all chili the day it arrived and 80% of my chili had this cross grey color on the seeds. So disappointed could have rolled up $60.00 and burned it. My hot was perfect. I love hatch chili, so I can only rate this experience. Still going to eat hatch chili every chance I get, just don’t know if I will order fresh chili again.”

Helpful Report

Posted 4 years ago

Hi Jennifer, We apologize that you did not have a great experience with your first order. However, it is hard for us to know if there is an issue if you do not contact us. With the 2-day shipping, we guarantee this to be fresh and if you have issues with your chiles you can always send us pictures to our support email. We attached a discount code to your customer account to use for a future order in hopes to improve your experience with us.

Posted 4 years ago

“Not bad, could have been better. Rellenos are too thin and lacks taste. Should have been hotter and with more cheese.”

Helpful Report

Posted 4 years ago

Hey, Raul! We're sorry the rellenos weren't to your preferences. We keep our heat level moderate on them so everyone can enjoy them, regardless of heat tolerance. We do sell hotter chile varieies that might be able to fit your heat preferences. Check them out on our website below! hatch-green-chile.com Thanks, The Hatch Chile Store

Posted 4 years ago

“I ordered 2 pkg of tamales and 1 pkg of Chile rellenos. I got 3 pkg of tamales and no rellenos. I emailed about it but never heard back. Due to cold shipping expense, I understand. Tamales are very good. Would have been nice to hear back though.”

Helpful Report

Posted 4 years ago

Hi Corinne, Could you please forward your email about this issue to support@hatch-green-chile.com? We would love to correct the issue and get you the missing item.

Posted 4 years ago

“We were kind of disappointed because I ordered med hot and we got what seemed to be mild, so far. It was tasty though.”

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Posted 4 years ago

Hi Laura, We apologize that the heat level was not to your liking. However, it is hard for us to solve an issue if we are unaware about it. We would be happy to help with this issue if you will contact us via support@hatch-green-chile.com :)

Posted 4 years ago

“I wasn't too happy this time for one thing I got I paid for two days shipping and I had about 12 14 maybe 16 chilies that were no good and it's not the hot chili that I thought it was going to be like I had before”

Helpful Report

Posted 4 years ago

Hey, Paul! Thanks for sharing your thoughts! We are sorry your experience wasn't as great as you were hoping. We guarantee all our 2-day orders. If you get chile that isn't fresh or has issues, send photos of it to our email and we are happy to ship or do a pro rata refund! For your issues, I'd like to offer a 15% off discount that has been applied to your email. Thanks!

Posted 4 years ago

The Hatch Chile Store is rated 4.7 based on 12,152 reviews