The Hatch Chile Store Reviews

Name: The Hatch Chile Store
Address: 3000, Calle Del Norte,, Las Cruces
Rating: 4.69

4.7 Rating 12,013 Reviews

92 %

of reviewers recommend The Hatch Chile Store

4.7

Based on 12,013 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About The Hatch Chile Store:

At The Hatch Chile Store, we have a tradition of excellence. Each year we provide fresh and flame-roasted Hatch Green Chile to thousands of customers the world over. Whether you're a displaced New Mexican, a Hatch Chile Aficionado, or a business who wants to provide your customers with the world's best Certified Hatch Chile, we have you covered!

Visit Website

Phone:

575-635-4680

Email:

support@hatch-green-chile.com

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The Hatch Chile Store 5 star review on 7th January 2025

1725

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Nice having fresh, hot, peeled, and chopped green chile all sent right to your doorstep. I love this product, and The Hatch Chile Store has always provided me with great customer service!”

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Posted 6 months ago

“I have lived in New Mexico and fell in love with the red and green chile there. It’s very hard to get if you don’t know where to look. I’m glad I found this company! I’ve ordered twice from them and their products are authentic!!!”

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Posted 6 months ago

“I enjoy ordering all of my chile from the Hatch Chile Store. The products arrive in good time and ready for the freezer. Thank you for allowing this New Mexico native to get her chile fix through The Hatch Chile Store.”

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Posted 6 months ago

“This is an amazing company. Their chile is second to none. The customer service is phenomenal. I made a mistake when I ordered but they were happy to correct my mistake. I am a loyal customer from now on”

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Posted 6 months ago

“Everything I have gotten from them has been very good.”

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Posted 6 months ago

“I absolutely LOVE Hatch Chili. Youprovided excellent customer service when I experienced a problem with shipping! Your chilis are amazing and recipes will help me to enjoy them even more.”

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Posted 6 months ago

“There was confusion with my order being shipped. I was concerned due to the temps rising and the tamales being perishable. I received them with no ice left in the packs and the tamales room temperature. Not good. So if I order again I will wait until fall temps.”

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Posted 6 months ago

Hello Kimberly, Thank you for providing honest feedback. We don't seem to have any record of you reaching out to us when your order was delivered. We cannot resolve an issue if we don't know about it. We would be happy to assist you in making this right, so we have reached out to you via email. We look forward to hearing back from you soon! -The Hatch Chile Store

Posted 6 months ago

“The roasted green chili that I got from you was absolutely delicious period that being said you must have taken the chili's and put them in the packaging while they were still hot because it generates a lot of moisture that when they are thawed out I got almost a 1/2 a cup of water out of the bag”

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Posted 6 months ago

“Have been roasting fresh green chile from The Hatch Chile Store for years, and this year we decided it was time to let the experts do the job. We ordered roasted, peeled, and frozen green chile, and the product is wonderful. There is so much MORE to the pods! I guess my roasting tends to shrivel them up a bit. :-/ The flavor for the medium spiciness and level of spice is just awesome. Haven't tried the mild yet, but I've had it fresh and roasted it myself... I am sure it will be juuuuuusssst rrrrrriiiiiight! :-)”

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Posted 6 months ago

“Everything I’ve tried is Wonderfully delicious!”

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Posted 6 months ago

“I love this product. I add it in most everything I cook. It gives my soups, casseroles & Tex-Mex dishes the spice I enjoy.”

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Posted 6 months ago

Hi Mary, We are thrilled to hear that we were able to provide you with such a positive experience. We truly care about our customers and believe that building good relationships with all of you will result in a more sustainable business over time. Thank you so much for the kind words and great review. We really appreciate it! Thank you for being a customer of the Hatch Chile Store! :) Thanks, Emily

Posted 6 months ago

“Excellent products, fast delivery, reasonable prices especially with discounts.”

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Posted 6 months ago

“We love Hatch Chile Store. We have been ordering chile for more than 10 years and it is always great tasting chile and the family stands behind their products. Cannot wait for this years delivery.”

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Posted 6 months ago

“We love the hatch chilies. The delivery was confusing to us the bags had no logo or information on them and while the inside of the box was “cool” the chilies were not frozen as usual. We paid extra for a timely delivery.”

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Posted 6 months ago

“Our order arrived thawed out twice, the Hatch Chili Store sent it out next day shipping and it showed up still frozen, we had the Tamales and Rellenos for dinner and was not disappointed, being from Southern NM I was missing authentic Mexican food”

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Posted 7 months ago

“Even though the chile isn’t bad tasting, the chile isn’t anything close to being carefully roasted and “hand” preeled. The chile came chopped and frozen which is what I ordered but it was basically raw. The consistency isn’t soft as it would be if it was properly roasted. It was disappointing. I did speak with staff and they informed me that: “They had a bad season this past season and the consistency is due to that” and “they spoke to the owner and could not offer me anything and their decision is set in stone”. Won’t need anything from them again.”

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Posted 7 months ago

Hello, We are sorry that we could not resolve your issue to your standards. We did try our best to help in this matter. Regards, The Hatch Chile Store

Posted 7 months ago

“Love Hatch green chile very nice people plan on being a customer for many years to come me and my son love this stuff”

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Posted 7 months ago

“I was so glad I found you. We had gone to Albuquerque and I couldn't find a ristra anywhere. Apparently it was the wrong season so found the hatch chili store and had one sent. It's beautiful! It was a gift for my sister and she loves it. Thanks hatch chili! I also enjoy all the receipts on your website. Will be ordering again soon.”

The Hatch Chile Store 5 star review on 11th June 2024

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Posted 7 months ago

“The store itself is great”

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Posted 7 months ago

“My wife loves New Mexico green chili.”

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Posted 7 months ago

The Hatch Chile Store is rated 4.7 based on 12,013 reviews