The Hatch Chile Store Reviews

Name: The Hatch Chile Store
Address: 3000, Calle Del Norte,, Las Cruces
Rating: 4.70

4.7 Rating 11,844 Reviews

92 %

of reviewers recommend The Hatch Chile Store

4.7

Based on 11,844 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About The Hatch Chile Store:

At The Hatch Chile Store, we have a tradition of excellence. Each year we provide fresh and flame-roasted Hatch Green Chile to thousands of customers the world over. Whether you're a displaced New Mexican, a Hatch Chile Aficionado, or a business who wants to provide your customers with the world's best Certified Hatch Chile, we have you covered!

Visit Website

Phone:

575-635-4680

Email:

support@hatch-green-chile.com

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The Hatch Chile Store 5 star review on 10th November 2024

1713

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“As of writing this, I haven’t received my products. Website says order was delivered. UPS says shipment was cancelled. Paid for shippment assurance. Funny thing is that I get a prompt to review the products and I haven’t received them. So far not impressed.”

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Posted 10 months ago

“I have enjoyed everything that I have purchased from The Hatch Chile Store. Their Customer Service is top-notch! If you enjoy good quality hot products, then you can't go wrong purchasing here!”

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Posted 10 months ago

“I placed an order from 2 different Hatch stores and have NOT received my order from “the hatch chili store” but I received me order from “FRESH CHILI” four (4) days ago. So I give “the hatch chili store an F. Respectfully, Steve Naslund, Amarillo Texas”

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Posted 10 months ago

Hi Steve, FCC drop-ships their products for us so the delay in shipping your order was on their end, ironically. I see that your order was shipped out from their warehouse yesterday and is on the way :)

Posted 10 months ago

“Great chili”

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Posted 10 months ago

“No I’m not revising my review how about if you revise the quality of your tamales!”

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Posted 10 months ago

“Recently ordered 3 dozen chili rellenos. Website says free shipping but I was charged $50 shipping. Rellenos are mediocre at best. Egg coating was too thick and lacked taste. Chilis are small even for anaheims. I expected queso fresco not Monterey Jack cheese. Too much cheese. Overall very little flavor. I was hoping if they’re good I won’t have to make them myself anymore. I can make much better. I won’t be ordering again.”

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Posted 10 months ago

Hello Stuart, Thanks for your feedback. We do offer free standard shipping on all of our frozen products. You were charged $50 for shipping because you opted for Overnight shipping during checkout. We are sorry to hear that you did not like the rellenos. We use a New Mexican recipe and do our best to make it as true to our traditions as possible. We normally use American cheeses like Monterey jack, rather than more traditional Mexican cheese like queso fresco. Hope this helps. Regards, The Hatch Chile Store

Posted 10 months ago

“Contact with manager was easy,”

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Posted 10 months ago

“Excited but haven’t received order yet. Would like the ability to track shipments. Thanks”

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Posted 10 months ago

“Having freeze dried chiles on hand is a good thing! Since you had run out of the product I wish you had imformed me sooner.”

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Posted 10 months ago

“Despite delivery delay....NOT Hatch Chili Store responsibility...received my order. Chilis were full and flavorful. I make my own hot sauce, and these were excellent. Will order again.”

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Posted 10 months ago

Hi Alan, Sorry for the confusion. Your order was shipped on the 10th and is in transit. It shows it will be delivered today. Please let us know if there is anything else you need! -The Hatch Chile Store

Posted 10 months ago

“Did not receive my order.”

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Posted 10 months ago

Hi Elyse, Sorry for the confusion. Your order is currently on the way and expected to arrive soon. We have sent you an email with the tracking information. We look forward to seeing your order delivered. The Hatch Chile Store

Posted 10 months ago

“Never recieved my order.”

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Posted 10 months ago

Hi Nancy, We are sorry this happened. It looks like there was an issue with the address you gave us and the package was returned to sender. We are reaching out to you directly to help resolve this. The Hatch Chile Store

Posted 10 months ago

“Passing through Hatch the past two summers I stopped to get some green chiles. Oh man, they were good, the best I have ever had. This summer I had the opportunity to buy Pinto beans. I'm vegetarian, most of the time, have been making refried beans for decades. These pinto's were excellent, so much better than anything I've made. We are talking making refried beans for almost 50 years. Fresh beans made a big difference.”

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Posted 10 months ago

“Never received my last order. This order of 575 was for a gift hope you do better in the future”

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Posted 10 months ago

“I tranplated to East Texas 35 tears ago and have been shipping Hatch Chilies since, your product is genuine, fresh and always delicious.”

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Posted 10 months ago

“Order process was easy and delivery was timely. Had a hectic day at work so had for dinner that night and tremedously enjoyed by all. Had an avocado that needed used today so used frozen hatch to make guacamole this evening. We do our best to support small business and will be repeat customers over and over again!”

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Posted 10 months ago

“The best green chile with the best customer service. Always on time, always delicious and I am always satisfied!”

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Posted 10 months ago

“just what I've been looking for! Cooked them in the airfryer last night and they turned out perfect. Thanks”

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Posted 10 months ago

“Our green chili arrived frozen and intact. Cooked some right away with pork, made some fresh salsa and made some chicken enchiladas. Everybody loved the flavor and the heat was just right. Product and service was exceptional. Will order from this chili store again!”

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Posted 10 months ago

“Prior to moving to New Mexico I always thought chilli was Tex-Mex and jalapeño hot. I discovered that not all green chillies tasted alike. Then I relocated to Las Cruces and made the real discovery that not all chillies were Hatch. I can’t tolerate the heat as much as I used to but Hatch is the best in flavor while not burning my mouth. I just purchased the Hatch Chili Relenos. I now live in SW Colorado and seek out Hatch Chilies. Glad I found you.”

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Posted 10 months ago

The Hatch Chile Store is rated 4.7 based on 11,844 reviews